If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)
Connections Team
0800 040 7766 (Option 2)
Stakeholder Relations Team

Creating a local network of energy champions

Image of woman from Centre for Sustainable Energy offering support and advice.

Supporting grass roots community organisations

The Centre for Sustainable Energy is a charity that helps people and organisations tackle the climate emergency and end the impact of cold homes.

By partnering with the charity, we’ve been able to reach a network of grass roots community organisations – arming them with the skills, knowledge and funding to support customers experiencing fuel poverty and financial hardship.

Partners are able to help their clients with things such as income maximation advice and energy efficiency advice, as well as making appropriate referrals for specialist support.

These local partners, with co-ordination by the Centre for Sustainable Energy, have already reached more than 6,000 people in our operating area, and unlocked more than £75,000 in customer energy savings.

Image of three sets of hands on top of each other holding a purple ribbon which represents domestic abuse awareness.

Local project funding

Quaking Houses Village Hall was one of the local organisations to receive funding through the project.

They supported a woman who had left her family home, fleeing from domestic abuse with her three children.

She received help with a Universal Credit claim and Council Tax benefit, and how to receive a social tariff for electricity, gas and water.

VCMA projects library

Explore our library of live and complete VCMA projects to find out more about projects that are supporting customers and communities.

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