Disconnect a gas service or main

If you need to disconnect your gas supply or a gas main within your site, we’re here to help. Our knowledgeable Connections team will guide you through your journey, from providing you with a quotation & design, to completing your disconnection on site.

There are lots of companies who can help you to get connected, alter existing pipework or disconnect services, they are known as Utility Infrastructure Providers (UIP’s). You can find out more on the Lloyds Register website.

Have you received a letter or card from us in relation to a Gas Safety Regulation survey or disconnection? Would you like to submit meter information to us, discuss an upcoming site visit or would you like to discuss another query?

The quickest and easiest way to submit your information is below:

Full name:
Reference number:
Telephone number:
Email:
Address
Street Address Address Line 2 City State / Province / Region Post Code
Do you have a Gas meter fitted?
- Yes
- No
The following questions are in reference to your gas meter. Please use the following image as a reference, if you are stuck!
What is your Meter Point Reference Number?
This is found on your bill
Supplier name:
Meter Serial Number:
Meter make:
Meter model:
Meter reading:
Meter fitted date:
If required, please include a photo of your meter box
Max. file size: 20 MB.
Do you intend to use gas?
- Yes
- No
If you do not currently have a gas meter fitted you must contact a gas supplier to arrange for a meter to be installed before NGN can close this contact
We may have to isolate your supply if you do not intend to use gas If your supply has been disconnected, you will also need to pay for a new connection.
Is your appointment date inconvenient?
- Yes
- No
If Yes please provide an alternative date that would be suitable:
Do you wish to speak with someone about this work
- Yes
- No
If Yes please provide a time/date that would be suitable:
Please enter any additional information here:
Consent
By ticking this box I agree to my personal data being collected, stored and processed in accordance with the Northern Gas Networks Privacy Policy. For information on how we use your data please read our Personal Data Privacy Notice