Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Payment Service Update

We’re sorry but you can’t pay online right now. Please contact the team on 0800 040 7766 or email gasconnections@northerngas.co.uk and we’ll do all we can to help.