If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

If you’ve got a complaint

We’re committed to resolving customer issues quickly and courteously. If we can’t resolve the problem right away, we’ll keep you informed every step of the way until we do.

You can download our full complaints procedure here. The document describes the different stages that your complaint goes through, and provides sources of independent advice. It also contains details of how to escalate your complaint to the Energy Ombudsman, if you feel it has not been resolved satisfactorily.

Call us

Contact our Customer Care Team on
0800 040 7766 and press option 3. Our lines are open 24 hours a day, 365 days a year.

Email us

Write to us

Send your letter to: Northern Gas Networks, Customer Care Team, 1st Floor, Emperor Way, Doxford International Business Park, Sunderland SR3 3XR

Looking for compensation?

We work hard to ensure that we always deliver the very highest levels of customer service. However, if you feel we haven’t come up to scratch, from restoring your gas supply to providing you with a prompt quote for a new connection to our network, you may be entitled to compensation.

All of our activities are governed by strict standards and you can find more information about them here. Or if you would prefer to speak to someone call our Customer Care Team on 0800 040 7766 and press option 3. All cases are handled individually.