As a utility company, we’re in a good position to deliver added value to communities in our region. We’re local, visible and have a dedicated army of colleagues who care about our customers. And while we can’t change the world (we do have a day job, after all), by working with others, we are able to achieve a considerable amount. We help our customers stay warm; budget more effectively; look after their health and find employment and training opportunities. Lots of this work is focused on the most vulnerable members of society, for whom basic necessities, such as a warm home, are by no means a given. We work with a wide range of partner organisations and maintain a regular dialogue with our stakeholders to make sure we stay focused on the things that really matter.