If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Our Draft Determination response

Final determination

We’re reviewing Ofgem’s final determination.

Ofgem, the energy regulator, published its Final Determination on our Business Plan for 2026 – 2031 on 4 December 2026.

Our plan focuses on the priorities of our customers and paves the way for Northern Gas Networks to deliver continued investment in the region, improving infrastructure and investing in jobs and communities to deliver a fairer, greener future or the North of England.

We’re now reviewing the details behind Ofgem’s Final Determination and are considering next steps.

You can read Ofgem’s Final Determination here.

You can read our full response to Ofgem’s Draft Determination in our Documents Library.

Download our plan

You can read our full plan and visit our library for everything you need to know about the service we want to deliver for 2026 – 2031.

Customer summary
Download PDF
Full plan
Download PDF
Our plan library
View