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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Haltwhistle, Northumberland to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Haltwhistle, keeping homes and businesses safe, warm and connected.

The project has been planned in collaboration with Northumberland County Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures have been put in place.

Park Road in Haltwhistle is closed to motorists until the Christmas period. For two weeks over Christmas, the road closure will be lifted, before the closure is reinstated in January 2026. A signed diversion is in place for motorists, and access will be maintained where possible.

Rob Garrod, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them to continue to maintain a safe and reliable gas supply to the residents of Haltwhistle.

“Due to the complexity of the work, we do not yet have a confirmed date for the full reopening of Park Road. As soon as we have this we will provide an update. I’d like to thank all the residents for their patience and understanding.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

The Carents Room – which receives funding from Northern Gas Networks (NGN) – is celebrating the first ever ‘Carents Day’ to recognise and support the millions of adults in the UK caring for elderly parents.

Alongside fellow gas distribution network Cadent, Northern Gas Networks – which delivers gas to 2.9 million homes and business across the North of England – started supporting The Carents Room charity in 2023 with £1.1m of funding from its Vulnerability and Carbon Monoxide Allowance (VCMA).

Carents – a combination of ‘carer’ and ‘parent’ – describes people caring for frail and vulnerable older family members. It’s estimated that 57% of all carers in the UK – around 4 million people – are in this category. These carers face daily emotional, physical and financial pressures and can often feel invisible, isolated and unsupported.

The funding has been used to build, operate and promote the interactive website for carents to use to access instant online support anywhere in the UK.

Last winter, the funding also helped promote the organisation on two million prescription bags in pharmacies nationwide, featuring information about The Carents Room’s services and a QR code for carents to scan for instant information about help and resources available. This includes advice on signing up for the Priority Service Register (PSR), which provides access to additional help for vulnerable households if they experience an unexpected interruption in their gas supply, and tips on protecting themselves and family members against the dangers of Carbon Monoxide (CO).

Carents Day on 9 October will provide carents the chance to pause, connect with others in the same situation and learn how best to manage this difficult life stage while protecting their own physical and mental wellbeing.

The Carents Room was launched in 2020 by Dr Jackie Gray, a GP based in Tyneside – which is in Northern Gas Networks’ region.

She said: “Northern Gas Networks are outstanding partners, and we’re deeply grateful for their support. They have played a pivotal role in helping us expand our reach to carers across the region and beyond.

“Their unwavering commitment to supporting customers in vulnerable situations shines through in everything they do. They truly understand the challenges carents and older adults face, and are dedicated to making life easier for both.

“We’re living longer lives and the health service hasn’t adjusted to the needs of the very elderly. From my work as a GP and seeing the challenges of elderly people living with frailty, these people and family members that care for them are often invisible and underserved. At Carents we are bridging that gap.”

Eileen Brown, Customer Experience Director at Northern Gas Networks, said: “Carents are truly the unsung heroes of our communities, providing essential support to those in need. By investing in the wellbeing of carers, we not only enhance their quality of life but also strengthen the support available for their loved ones.

“We’re extremely proud to support The Carents Room as it’s a very special organisation close to the hearts of many of our colleagues, and we will be taking time on 9 October to recognise the amazing carents in our region.”

Events planned on the day include free, online sessions for carents focusing on promoting their mental and physical wellbeing – find out more here. The sessions will be recorded and made available to watch after 9 October.

One of Northern Gas Networks’ successful colleague communities is the Parents and Carers community. This was set up in 2021 and explores how parents and carers can be better supported within the workplace. The community aims to understand the unique needs of parents and carers, and advocate for initiatives that promote a more inclusive and supportive working environment.

Find out more about The Carents Room

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Sunderland installing protective barriers to protect the gas network.

The project is expected to last until Friday 10 October. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

The new barriers are required to protect a gas governor on Shields Road in Sunderland, outside Seaburn Dene New Church, close to the roundabout which leads on to Newcastle Road. From Monday 6 October, the inside lane from the roundabout which leads to Cleadon will be closed.

Andrew Rodda, Site Manager at Northern Gas Networks, said: “The safety of our customers and engineers is our number one priority, and closing this lane is essential in ensuring the public and our teams stay safe at all times.

“We would like to thank customers for their patience at this time and apologise for any inconvenience, however this work is essential to protect the gas network in this area.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Pocklington to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Pocklington, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the end of October, has been planned in collaboration with East Riding of Yorkshire Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 13 October, a road closure will be in place on The Mile between the roundabout with Garths End and Maxwell Road and the junction of Kirkland Street for around three weeks.

The work will then move to Maxwell Road and the same roundabout, where temporary traffic lights will be in place for a further three weeks.

A clearly signed diversion will be in place for motorists, and access for businesses and residents will be maintained where possible throughout this project.

Mark Mawhood, Operations Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them to continue to maintain a safe and reliable gas supply to the residents of Pocklington.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Leeds to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Leeds, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the start of December, has been planned in collaboration with Leeds City Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 10 November, there will be a road closure on Potternewton Lane, at the junction of Scott Hall Road. Traffic will be able to travel eastbound, but will not be able to travel westbound.

Chris Reed, Central Operations Lead at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them to continue to maintain a safe and reliable gas supply to the residents of Leeds.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Sunderland to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Sunderland, keeping homes and businesses safe, warm and connected.

The project, which is expected to last mid November, has been planned in collaboration with Sunderland City Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures have been put in place.

The latest phase of the work is taking place on Borough Road, between the junctions of Tatham Street and Toward Street. To protect the safety of the engineers throughout the project, it is not possible for motorists to drive all the way along Borough Road. Motorists can access homes and businesses during the work, but will have to turn around and exit Borough Road the way they entered.

Shaun Williams, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them to continue to maintain a safe and reliable gas supply to the residents of Sunderland.

“We have worked closely with homes and businesses to ensure access is maintained, and thank motorists in the area for their understanding and patience while we complete the work.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks’ industry-leading Young Innovators Council (YIC) – which helps shape the decisions made by the gas distribution network – has been recognised for its huge impact by being shortlisted for another prestigious industry Award.

Northern Gas Networks teamed up with the social enterprise Solutions for the Planet to set up the YIC during the Covid pandemic in 2020, and the YIC joins organisations from a huge range of industries including cutting edge computing, property and AI in being nominated for the ‘Best Use of Innovation in Customer Engagement’ category in the Engage Awards.

The Awards celebrate engagement across customers, employees and sales and marketing, focusing on organisations that have committed to initiatives which contribute to success.

This award is in the ‘customer’ category, and recognises businesses who place customers at the heart of their business.

132 young people aged 14-19 have been YIC members since its inception in 2021, which is a first for the energy sector and has helped shape Northern Gas Networks’ £1.8bn business plan, as well as future-proofing the organisation.

74 different schools across Northern Gas Networks’ region have been represented, with 64% of YIC members identified as ethnically diverse. 42% were eligible for Free School Meals, and 17% identified as having a disability or long-term condition.

YIC members have recently helped to develop new work experience programmes – showing that authentic youth collaboration can improve workforce resilience – and insights from the group were also used to improve Northern Gas Networks’ sustainability commitments.

They’ve also helped to develop a framework for long-term change and an inclusive workforce through identifying changes in policies, culture and the physical environment, as well as pushing the organisation to be more ambitions with its carbon reduction targets.

Earlier this year, the YIC was also nominated for the Business Innovation Award at IGEM’s Gas Industry Awards.

Jenny Wilkinson, Stakeholder Engagement and Research Lead at Northern Gas Networks, said: “We’re so proud of all of the young people in the YIC who fully deserve this nomination. The YIC provides them with a unique opportunity to learn more about the energy industry while developing a range of work-based skills.

“Their opinions shine a light on what matters to our future customers – such as the transition to net zero, the long-term impact of the pandemic and the cost of living crisis.

“They challenge our business to be braver and more ambitious in the decisions we take, and play a vital role in our comprehensive programme of engagement with stakeholders. The YIC has built relationships, fostered genuine collaboration and is a true social mobility success story.

“This is proved by the fact that two former members of the YIC are about to progress to our Independent Stakeholder Group, who hold us to account and influence every decision we make.”

Lauren Gupta, Youth Insights Programme Coordinator at Solutions for the Planet, said: ‘We’re delighted to see the Young Innovators Council nominated for the Best Use of Innovation in Customer Engagement at this year’s Engage Awards.

“This is a truly unique collaboration between Northern Gas Networks, Solutions for the Planet, and the passionate and thoughtful young people who make up the Council. It is through their out of the box ideas, reflective thinking, and deep interest in the future that makes innovation happen and we couldn’t be happier for them.”

The Awards will be held in London in November – good luck guys!

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Wincolmlee, Hull, to replace ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in the area, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around mid October, has been planned in collaboration with Hull City Council.

So that engineers can carry out the work safely and efficiently, and to protect members of the public, some temporary traffic management measures have been put in place.

Starting Tuesday 22 July, a road closure was introduced at the junction of Bankside Park and Air Street. A clearly signed diversion is in place for motorists.

Chris Keith, Operations Manager for Northern Gas Networks, said: “We would like to apologise for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to local homes and businesses.

“This is a very complex project involving a number of stakeholders as well as specialist equipment, and our teams are working as hard as possible to complete the replacement and reopen the road as quickly as possible.”

Businesses who have lost money as a result of the work in this area may be eligible to claim compensation via this form.

For further information about the work, please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.