If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766
About us Latest News

Latest News

From network updates and colleague stories to national announcements, you’ll find it all here.

 

Press Office Contact Details

0113 322 7950

Out of Hours – 0113 322 7978

communications@northerngas.co.uk

 

What's happening?

  • Filter by:

A message from Mark Horsley: Prioritising our workforce and customers amid any strike action

Posted on
Read

At NGN, we’re incredibly proud of our workforce and its dedication to keeping homes and businesses across our region safe, warm and connected to gas.

We’ve always strived to offer some of the best pay and conditions in the industry and remain committed to creating a positive working environment for all our colleagues.

Supporting Our Workforce

Our employees are at the heart of everything we do. We offer market-leading pay and competitive benefits, and in the past four years alone, we’ve awarded a total pay increase of almost 30% — well above inflation. Just last year, we introduced a 9% pay rise alongside a £1,000 cost-of-living payment, which reflects our dedication to supporting our team in a challenging economic climate.

We take the wellbeing of our colleagues incredibly seriously – with an industry-leading position on working time limits. Since 2020, we have successfully reduced overtime hours by around 20% and our engineers work less than 45 hours a week on average, including overtime.  This is in part due to our investment into and modernisation of the network, which has halved the number of gas escapes since 2010, leading to fewer incidents, less overtime and reduced hours.  This reduction is a reflection of our ongoing commitment to prioritising the wellbeing and work-life balance of our employees, ensuring they are rested and able to perform their duties safely and effectively.

We regularly engage with our workforce to hear their concerns and offer solutions, and employee turnover last year was just 5.2% – much lower than the industry average. The average tenure across our business of 10 years reflects the positive working environment we create.

The Current Dispute: Misalignment with GMB

Unfortunately, we find ourselves in a challenging situation with the GMB union. For the last few years, NGN has been in discussions with the GMB about the management of fatigue within our business, prompted by the upcoming 12-hour working time limits which are due to be introduced in the future by the Health and Safety Executive.

Throughout this process, we’ve been working hard to find a solution to ensure that we can continue to protect colleagues from the risks of fatigue associated with working longer hours and to prepare for the future HSE requirement.

Our final offer to the GMB included improvements to our already very good terms and conditions, including better working patterns, increased overtime pay, and a one-off £1,500 bonus. However, despite these substantial benefits, the GMB rejected our offer without presenting it to its members. Instead, they’ve made demands that would cost NGN approximately £28 million a year — without even addressing the root issue of fatigue. This is not only unsustainable as a 56% increase on our current paybill that would have to be passed on to customers, but also threatens the long-term job security of our employees.

In response, we implemented our new strategy in August, which will help us to get in the best shape to start to address the more stringent future 12 hour working time limits that we know will be required in future years.

The GMB held a strike ballot which began on Monday 2 September and closed on Monday 16 September. A total of 738 colleagues were eligible to vote in this ballot, with 402 deciding to do so. Of these members, 299 voted for industrial action. While this was a majority of those who turned out, in reality almost two-thirds (64%) of the colleagues eligible to vote chose to either not vote at all or voted against strike action.

Our Commitment to Customers: Safety is our priority

While we navigate this dispute, our top priority remains unchanged: delivering a safe and reliable gas supply to our customers. We’ve put robust plans in place to ensure that our customers continue to receive the gas they need, regardless of any industrial action. These measures include working with our existing third party contractors to handle key functions and reprioritising and redistributing work among our teams.

We urge our colleagues to reflect on the potential impact of this strike on the communities we serve. Our customers depend on us, and we have a responsibility to keep them safe and warm.

We’re committed to engaging in sensible discussions with the union and we urge them to work with us to do so.

Thank you for your continued dedication and we will continue to keep you updated on next steps.

Mark Horsley
CEO, Northern Gas Networks

Show less

Northern Gas Networks (NGN) scoops Collaborative Initiative of the Year Award at the Energy & Utility Skills Awards

Posted on
Read

NGN has won the Collaborative Initiative of the Year Award at the Energy & Utility Skills Awards for its partnership with Develop Training.

This accolade recognises NGN’s efforts in working with Develop and its parent company, JTL, to create the innovative £500kTraining Terrace facility in York, designed to simulate real-life emergency gas incident scenarios.

Training Terrace is a purpose-built street with houses, flats and a cafe, where courses on handling emergency gas incidents can be delivered in as close to real life settings as possible.

Chris Adair, Training Manager from NGN said: “The unique environment we have collectively created will enhance the skills of gas operatives and reinforce safety at the heart of the business.

“This award is a testament to our partnership with Develop Training and reflects our collective commitment to safety and innovation.”

Additionally, NGN’s new Mechanical Pressure Management & Electrical and Instrumentation Training Centre, also in York, was acknowledged; it cost £300,000 and opened in August 2024, primarily serving apprentices and new starters.

Daryll Garavan, Head of Operations & Training, at Develop Training said: “This award is a reflection of the partnership we’ve built with NGN.  Our combined efforts have led to the development of facilities that further the safety knowledge and expertise of the NGN operational teams.”

Ends.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Photograph: Left to right: Daryll Garavan, Operational Training Manager at Develop Training and Chris Adair, Training Manager at NGN

Show less

Every Check Counts: Northern Gas Networks (NGN) supports Gas Safety Week 2024

Posted on
Read

Essential gas appliance checks save lives is the theme of this year’s Gas Safety Week, which runs from the 9th to the 15th of September,

Organised by the Gas Safe Register, the annual campaign now in its 14th year aims to highlight the importance of gas safety and encourage responsible practices among homeowners, tenants, and businesses.

Gas appliances, when poorly maintained or incorrectly installed, can pose significant risks, including gas leaks, fires, and carbon monoxide poisoning. A key feature of this year’s Gas Safety Week is a set of simple steps the public can take to keep themselves and their communities safe at home.

Eileen Brown, Customer Experience Director at Northern Gas Networks said:

“Keeping our customers and communities safe and warm is our number one priority as a business.

“As we start to head into winter, Gas Safety Week is an important opportunity to make sure people remember to book a Gas Safe Register engineer visit to check those gas appliances and know how to recognise any warning signs such as staining on appliances or a weak yellow flame, in order to reduce any risk of carbon monoxide.

“We know carbon monoxide poisoning claims around 50 lives each year in England and Wales. These figures are far too high, especially when we know that simple appliance checks and servicing by a Gas Safe Registered engineer and fitting an audible carbon monoxide alarm could prevent them.”

Gas Safety Week Checklist:

Only use a Gas Safe registered engineer to fit, fix and service your appliances. You can find and check an engineer at GasSafeRegister.co.uk or call 0800 408 5500.

  • Check both sides of your engineer’s Gas Safe Register ID card. Make sure they are qualified for the work you need doing. You can find this information on the back of the card.
  • Have all your gas appliances regularly serviced and safety checked every year. If you rent your home, ask for a copy of the landlord’s current Gas Safety Record.
  • Know the six signs of carbon monoxide (CO) poisoning – headaches, dizziness, breathlessness, nausea, collapse, and loss of consciousness. Unsafe gas appliances can put you at risk of CO poisoning, gas leaks, fires, and explosions.
  • Check gas appliances for warning signs that they are not working properly e.g. lazy yellow flames instead of crisp blue ones, black marks, or stains on or around the appliance and too much condensation in the room.
  • Fit a carbon monoxide alarm. This will alert you if there is carbon monoxide in your home.
  • Keep vents and chimneys clear. Make sure you don’t block any vents, as they are vital to ensure gas appliances burn properly, and chimneys need to be cleaned and checked regularly.
  • Use gas appliances only for their intended purpose. Don’t be tempted to use them for something they weren’t meant for (e.g. using a gas cooker to heat a room).
  • Know the emergency procedure.  If you smell gas or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 99924 hours a day, 7 days a week
  • Learn how to conduct your search and discover some of the more advanced features at the following link: How to find and check the register.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Harrogate

Posted on
Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Starbeck, Harrogate.

The ageing metal pipework is being upgraded to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in future.

Work will begin on Monday 16th September and is scheduled to take 20 weeks until Spring 2025 to complete and has been planned in collaboration with North Yorkshire Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some temporary traffic management will be put in place.

Phase 1 will begin on Hillbank Grove, Hillbank Road and Maple Street area then moving onto High Street (A59) from Monday 14th October.

A road closure on Bogs Lane at the Junction of High Street (A59) from Monday 14th October for 3 weeks until Monday 4th November.

Footpath closures and temporary traffic lights on Harrogate Road (A59) from Monday 27th October for 5 weeks until Sunday 24th November.

Phase 2 will commence in the new year to complete the remaining work, returning to High Street moving along the A59 towards Knaresborough completing at Mother Shipton’s Cave with footpath closures and temporary traffic lights on Harrogate Road (A59)

Mark Mawhood, Operations Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Harrogate.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Update on essential upgrade work to maintain a safe and reliable gas supply in Thorpe Thewles, Stockton on Tees

Posted on
Read

Northern Gas Networks (NGN), the gas distributor for the North of England, are currently carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Thorpe Thewles.

Northern Gas Networks will soon begin work to replace the gas mains in Thorpe Thewles. The work will begin on or around Monday 2nd September and will take approximately 6 weeks to complete in its entirety.

In order for engineers to complete the work as safely and quickly as possible, we need to erect temporary traffic lights on Durham Road which will follow the works throughout Thorpe Thewles for the duration.

We will also be closing access to Manor Cottages and Bank Terrace due to the location of the gas main. We will be in touch with the specific dates for these closures close to the time.

Signs will be displayed for motorists. However, traffic delays are expected, so motorists are advised to leave extra time for their journeys through the village.

We would like to apologise for any inconvenience with parking or delays in the area during this time.

Nick Younger, site manager from NGN said “We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Pontefract

Posted on
Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Pontefract.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

The project is due to start on Tuesday 27th August and is expected to take approximately 2 weeks to complete. It has been planned in collaboration with Wakefield Council.

So that engineers can carry out the work safely and efficiently, and to protect the members of the public, some traffic management measures will be put in place.

From Tuesday 27th August there will be three-way temporary traffic lights on Wakefield Road, at the junction of Railway Terrace. These will be in place for the full duration of the project.

Craig Skinner, Central Operations Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Pontefract.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Show less

Northern Gas Networks to carry out essential maintenance work to maintain a safe and reliable gas supply in Ferryhill

Posted on
Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Ferryhill.

The ageing metal pipework is now being replaced by new, more durable, plastic pipes to ensure a safe and reliable supply of gas to customers now, while getting the network ready for the future.

The work on Merrington Road will start on the 27th of August and last for approximately 17 weeks in and has been planned in collaboration Durham County Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

As of the 27th of August, we will commence work on Merrington Road at the junction

of Kelvin Street and work towards Main Street. This section of the work should take approximately three weeks to complete, with multi way rolling lights in place. Please note any on street parking will be limited during this time.

Once we have completed our work on Merrington Road, from the crossroad of Darlington Road, Church Lane and Main Street, there will be multi way lights in place for approximately two weeks. We will be working from the crossroad up Main Street and stopping just before The Post Boy. Parking bays on Main Street will be suspended for up to two weeks whilst we work on this section.

We will also be working in the following streets, Westcott terrace, Stephenson Street, St Cuthberts Terrace, Paxon street, Faraday Street, Bessemer Street, Haig Terrace and The Villas.

Michael Stevenson, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Ferryhill. “

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks to carry out essential mains repair work on the A58 near Leeds

Posted on
Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out emergency gas repair work in Leeds from Monday 12th August.

The essential work will require a lane closure to be put in place on the A58 from Armley Gyratory to Spen Lane.

The repair is being carefully planned in conjunction with Leeds City Council and NGN teams will be working hard to complete it as soon as possible. The work is currently expected to take approximately seven days.

Dale Hemingway, site technician for NGN, said: “We appreciate that this is a busy stretch of road but it is essential the emergency work is carried out safely for our teams on the ground and for members of the public. We’re very sorry for any disruption caused.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Wakefield

Posted on
Read

 

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Wakefield.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

The project is due to start on Friday 13th September and is expected to take approximately 5 weeks to complete. It has been planned in collaboration with Wakefield Council.

So that engineers can carry out the work safely and efficiently, and to protect the members of the public, some traffic management measures will be put in place.

From Friday 13th September there will be temporary traffic lights on Doncaster Road, from the junction of Weeland Road to the junction of Pontefract Road. These will be in place for the full duration of the project.

Craig Skinner, Central Operations Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Wakefield.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Hull.

Posted on
Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Hull.

The ageing metal pipework is being upgraded to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels the future.

Work began on Monday 17th June and was scheduled to take 21 weeks to complete. The work has been planned in collaboration with Hull City Council.

Due to engineering difficulties, the work is taking a little longer than we planned, and we have made a few adjustments to the upcoming traffic management:

Junction closures onto Holderness Road

Lee Street and Summergangs Road from Wednesday 7th August until Friday 23rd August.

Lane Closures and contraflow on Holderness Road between Laburnum Avenue and the Old Crown pub in both directions from Wednesday 14th August until Wednesday 4th September. During the lane closures, bus lane cameras will be disabled.

Access will be maintained for pedestrians and cyclists and a signed diversion will be in place for motorists. Updates can be found on one.network.co.uk

Chris Keith, Operations Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hull.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

ENDS

 

Show less
Looking for something else?