If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

What's happening?

  • Filter by:

Northern Gas Networks’ Young Innovators Council shortlisted for prestigious Award

Read

Northern Gas Networks’ Young Innovators Council (YIC) – which helps shape the decisions made by the gas distribution network – has been recognised for its fantastic impact by being shortlisted for a prestigious industry Award.

The YIC joins entries from National Gas and Scottish Gas Networks in the running for the Business Innovation Award, which is part of the flagship Energy & Utilities Alliance (EUA) and Institution of Gas Engineers & Managers (IGEM) Gas Industry Awards. The winners will be announced in May at the event which recognises and celebrates innovation and exceptional talent in the gas industry.

Northern Gas Networks teamed up with the social enterprise Solutions for the Planet to set up the YIC during the Covid pandemic in 2020 – and continue to work closely with them to ensure its decisions are reflective of the views of its future customer and colleagues.

Their opinions shine a light on what matters to Northern Gas Networks’ customers of the future – such as the transition to net zero, the long-term impact of the pandemic and the cost of living crisis. It’s a key part of the organisation’s comprehensive programme of engagement with stakeholders.

Since the EUA and IGEM launched the Awards in 1998, they have been recognising and rewarding the outstanding achievements of individuals and organisations working in the gas sector for over 25 years.

Jenny Wilkinson, Stakeholder Engagement and Research Lead at Northern Gas Networks, said: “We’re so proud and fortunate to work with these young people – they’re a cross-regional support network which is truly industry leading – and we’re extra proud that the YIC has been shortlisted for this prestigious award at a flagship event for the industry.

“We incorporate elements of what they tell us into every aspect of our business. They challenge us and help us future-proof our organisation, ensuring we remain a sustainable and resilient business.

“We’ve worked with more than 50 schools in our regions to recruit members. Many of them stay in the YIC throughout GSCEs, A levels, UCAS applications, apprenticeships and further education – it looks fantastic on a CV. It’s so rewarding to work with them, you can see their confidence increase as the months go by.

“They are our future employees, customers and stakeholders, so it’s crucial to give them a voice in the decisions we are making that will affect them.”

Claire Fitton, Youth Insights Manager at Solutions for the Planet, said: “We’re incredibly proud that the Young Innovators Council has been shortlisted for the Business Innovation Award.

“At Solutions for the Planet, we believe in the power of youth voice to drive meaningful change. Working with Northern Gas Networks to recruit, support and facilitate this panel of brilliant young minds has shown what’s possible when businesses truly listen to and learn from the next generation. More organisations should be harnessing the power of young people’s ideas and innovation – the results speak for themselves.”

The winners of the Award, which is sponsored by DNV, will be announced in May – find out more here: https://www.igem.org.uk/events-and-training/awards/gas-industry-awards.html

Read the YIC’s latest report and find out more about them here: https://together.northerngasnetworks.co.uk/events/young-innovators-council-march2025/

Find out more about Solutions for the Planet here: https://solutionsfortheplanet.co.uk/youth-insights/

 

Show less

Nyle has “the best time” on work experience thanks to Northern Gas Networks and Sunderland College

Read

Teenager Nyle Cotton had “the best time” after Northern Gas Networks linked up with Sunderland College to give him a hands-on week of work experience – and he’s now determined to apply for one of our apprenticeships this summer on the road to becoming an engineer.

Nyle, who’s 19 and lives in Sunderland, is studying a Diploma in Engineering Operations and was desperate to find a work experience placement, but had been left disappointed until he was offered a placement at our depot in Newcastle.

He shadowed colleagues who were conducting surveys, inspecting gas mains, investigating gas escapes, assessing safety compliance and many other tasks too – part of the team helping to shape the future of energy to prepare for the transition to net zero.

Nyle left school at 16, and before his Diploma he completed a Level 2 qualification in Performing Engineering Operations, specialising in welding.

Nyle has faced huge challenges, including being diagnosed with a rare form of cancer in 2020, but now hopes he’s on the road to a rewarding and fulfilling career.

He said: “It was a really exciting week and I’m so grateful I got to do it. I didn’t expect I would get the chance as I’ve found it really, really hard to get work experience placements. All of the colleagues were great and gave me an insight into their work – there is a lot more to it than I expected.

“They lent me some overalls and hi-vis, and every day when I got home my mum would get excited and say ‘you look like a proper worker now’!

“Before my placement I planned to become a welder, but now I’ve got my heart set on a career with Northern Gas Networks.”

Nyle’s mum Alana said: “He’s not stopped talking about the work experience, he was so excited to go each day. We’re so grateful to Northern Gas Networks and Sunderland College for giving him the chance.

“He said all of the colleagues were great with him, lent him everything he needed and treated him as one of the team for the week.”

Debra Bowman, STEM Faculty Director at Sunderland College, said: “We find it difficult to find work experience placements for young people in engineering, so I don’t think employers always understand how much we appreciate one of our students being given a placement. It can be really daunting for a young person to go into the world of work, so work experience is so important.

“Nyle had the best time on his placement. He couldn’t believe he had got the opportunity.”

Nathan Winn is a Totex engineer at Northern Gas Networks and was one of the colleagues who showed Nyle the ropes during the week.

He said: “I’ve only got good things to say about him, he was really approachable, tried his best, is interested in everything and I could 100% see him becoming an engineer. He’s a really mature young man.”

Five years ago, during the year of his GCSEs, Nyle started getting pains in his foot.

He said: “I was walking home from school one day and my foot was a bit numb near my ankle, but I just thought it was a trapped nerve. Two days later I was limping badly and I had a golf ball-sized swelling on the side of my leg, and it was getting extremely painful.

“I still thought I’d twisted my ankle or something, so I went to my GP, and after an X-ray they spotted what they thought was a tumour in my bone. After some really painful biopsies they confirmed it was cancer. They got it early so it was localised to my leg and hadn’t spread.”

He was diagnosed with Ewing sarcoma, a rare form of bone or soft tissue cancer, and had surgeries and chemotherapy. Despite this, he still managed to pass his GCSEs just a few months later.

He said: “My attitude is I was quite lucky it hadn’t spread. I had to get muscle from my back grafted on to my leg and a lot of the procedures were very, very painful, but I got through it. I remember the chemo meant I couldn’t really eat properly, so when it was finished, I celebrated with a massive bucket of KFC!”

A big thank you to Dispatch Team Leader Reece Bowman, Business Operations Lead James Knox and Operations Manager Michael Pratt who helped arrange the placement alongside Debra – and also a huge thank you to all the colleagues at the Burradon depot who made Nyle so welcome.

Northern Gas Networks will be launching applications for their 2025 Apprenticeship scheme in June, with successful candidates starting this September – details on how to apply coming soon!

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Harrogate

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Harrogate to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Harrogate, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around mid September, has been planned in collaboration with North Yorkshire Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some temporary traffic management measures will be put in place.

Work will begin on Monday 14 April, and from Monday 12 May temporary traffic lights will be in place on Hookstone Drive – between Oatlands Drive and Wetherby Road – until the end of the work.

Mark Mawhood, Operations Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Harrogate.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Thirsk

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Thirsk to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Thirsk, keeping homes and businesses safe, warm and connected.

The project, which is expected to last around 5 weeks, has been planned in collaboration with North Yorkshire Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some temporary traffic management measures will be put in place.

From Monday 7 April, temporary traffic lights will be in place at the junction of Danum Avenue and Topcliffe Road/B1448. As the work continues, these lights will move south along Topcliffe Road/B1448, away from the town centre.

Dave Smales, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Thirsk.

“We have worked very closely with North Yorkshire Council to minimise disruption for this work, which is why we have been able to start it during the Easter school holidays.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Halifax

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Halifax to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Halifax, keeping homes and businesses safe, warm and connected.

The first phase of the project, which is expected to last until September, has been planned in collaboration with Calderdale Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some temporary traffic management measures will be put in place.

From Monday 7 April, temporary traffic lights will be in place at the junction of Water Lane and Swan Bank Lane. As the work continues, these lights will move east along Hunger Hill and Oxford Road, ending at the junction of Oxford Road and Savile Road.

Chris Green, Business Operations Lead at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Halifax.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Goole

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Goole to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Goole, keeping homes and businesses safe, warm and connected.

The first phase of the project, which is expected to last around 8 weeks, has been planned in collaboration with East Riding of Yorkshire Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some temporary traffic management measures will be put in place.

From Monday 14 April, temporary traffic lights will be in place on Airmyn Road, starting at the junction of Westparkside, and moving along Airmyn Road during the work to finish at the junction of Rawcliffe Road.

Further phases of work are being planned in this area with the project ongoing until January 2026, more details will be available later this year.

Chris Reed, Central Business Operations Lead at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Goole.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Newcastle

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Newcastle to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Newcastle, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until October 2025, has been planned in collaboration with Newcastle City Council, and advanced signage is already in place in the area. So that engineers can carry out the work safely and efficiently, and to protect the public, some temporary traffic management measures will be put in place.

From Monday 7 April, temporary traffic lights will be in place on Forth Street for around ten weeks. The work will then move to Forth Banks, with temporary traffic lights in place here for a further ten weeks.

The final phase of the work will cover Close Street and Skinnerburn Road. Temporary traffic lights will be in place outside the Copthorne Hotel on Close Street, and there will be a full road closure on Skinnerburn Road with access to the Quayside from this area also closed. A signed diversion will be in place for motorists, and access will be maintained where possible. Exact dates for this final phase of the scheme will be confirmed closer to the time.

Chris Trevena, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Newcastle.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks and Hull City Council team up to minimise disruption during joint works

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, has teamed up with Hull City Council to coordinate two improvement projects and minimise disruption to customers and the wider community in Hull.

This work will ensure the continued safe and reliable supply of gas to customers, keeping homes and businesses safe, warm and connected.

The project has been planned in close collaboration with Hull City Council. The work has been timed to coincide with the Council’s essential carriageway resurfacing scheme in the Queens Road area, meaning both projects can be completed alongside each other, minimising the length of disruption.

So that engineers can carry out the work safely and efficiently, and to protect the public, some temporary traffic management measures will be put in place.

From Monday 7 April, Queens Road will be closed at the junction with Princes Avenue. Temporary traffic lights will be in place at this junction (towards Newland Avenue). There will be a clearly signed diversion via Beverley Road, and access will be maintained where possible for residents, schools and businesses. These temporary traffic measures are expected to be in place for around 6 weeks while both projects are completed.

Chris Keith, Operations Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hull.

“We’ve worked very closely with Hull City Council on this project, and it’s another example of how we’re always looking to collaborate with local stakeholders to minimise disruption to our customers and the local community.”

Gillian Osgerby, interim assistant director for major projects and infrastructure at Hull City Council, said: “Improving the condition of our road network is a key priority for us as a council, to ensure all carriageways remain safe and reliable for all users.

“By coordinating with Northern Gas Networks, we aim to minimise disruption and complete these essential improvements efficiently.

“We thank local residents and businesses in advance for their patience as we work to enhance the highway infrastructure in this area of Hull.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Horbury, Wakefield

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Horbury, Wakefield to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Wakefield, keeping homes and businesses safe, warm and connected.

The project, which is expected to last around 2 weeks, has been planned in collaboration with Wakefield Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some temporary traffic management measures will be put in place.

From Saturday 5 April, there will be a lane closure on Bridge Road, near the junction of St John’s Street. Vehicles will not be able to travel from A642 onto Bridge Road; they will be able to travel from Bridge Road onto the A642.

Chris Reed, Central Business Operations Lead at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Wakefield.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Network colleagues mentor young STEM superstars of the future

Read

Some of Northern Gas Networks’ fantastic colleagues have been busy mentoring young people at local schools as part of an exciting competition which connects young people with local businesses to help develop their skills in STEM and sustainability.

Northern Gas Networks has a long-running partnership with the social enterprise Solutions for the Planet, and supports the organisation’s Big Ideas Programme.

Students come up with ideas to solve a sustainability issue that matters to them, then work with their mentors to turn their idea into a business plan. These plans are submitted and come up against plans from students in other schools. A panel of judges review the entries and shortlist Regional Finalists, with the winning teams progressing to the National Finals at the Palace of Westminster.

Colleagues volunteer with schools – which are often located in areas of disadvantage – and use their expertise to guide young people through the competition, developing their skills and confidence and broadening their outlook too.

A great example of this is Andy Simcoe, Technical Manager for Services Beyond the Meter, Northern Gas Networks’ programme which offers customers in vulnerable situations a way to keep themselves safe, warm and connected. So far he’s mentored teams at Leeds East Academy (which is just a few miles from Northern Gas Networks’ head office), Outwood Academy Freeston in Wakefield and was also a judge in last year’s Regional Finals.

He said: “Everyone should have a go at mentoring if they can, it’s a privilege to be involved.

“I struggle with having confidence when communicating sometimes, especially in front of lots of people, and when you go into a school you can be up in front of hundreds of people, especially on the judging day.

“I saw these young people aged 11-13 presenting their ideas in front of hundreds of people, and smashed it, and it made me think if they could speak in front of all these people, I could too.

“I wasn’t academic at school, and not all of the young people are particularly academic, but they have some great ideas.

“As a mentor, my role is to guide them and help them think independently. One of the things I help them think about is the cost – so they’ll have a great idea, and I’ll ask them how they will fund it. They then go away, have a think and come up with more ideas. I’ll help them with their Powerpoint presentation too.

“Some of the ideas are absolutely brilliant. One team came up with an idea for a wooden satellite. They explained that this would reduce space waste and burn up on its return into the atmosphere. Sure enough, last December NASA launched its first wooden satellite, so these young people were on the right track!

“These young minds don’t think ‘we can’t do this’, they think ‘here are the reasons we can do this’, and that outlook is really refreshing and interesting.

“As well as improving my communication skills, being involved has broadened my way of thinking and opened my mind. It’s given me a more positive attitude and empowered me to come up with new ideas in my role, and to challenge preconceptions.”

Beth Swinburn is a Quantity Surveyor at Northern Gas Networks and joined the mentoring scheme this year, working with Oxclose Community Academy in Washington.

She said: “It’s something different for me, taking me out of my comfort zone. I was nervous to begin with, the thought of being in a school hall with more than a hundred 12-14 year olds was daunting. But I really enjoyed it. Hopefully many of these young people will move into our industry so it’s great to speak to them and find out how they think and answer their questions.

“Throughout my career I’ve generally been the youngest on my team, so learning how to communicate with people younger than me, without patronising them, is really valuable.

“They were really engaged and had some great ideas. Sometimes young people can be quite timid but they weren’t like that at all, they all just got stuck in.

“One great idea was a ‘minus meat burger’ – making burgers using half meat and half meat alternatives, for people who don’t want to cut out meat entirely but might be thinking about making that step. I was really impressed. My role was to guide them and answer questions.”

Jen Baughan, CEO at Solutions for the Planet, said: “We’re very proud of our partnership with Northern Gas Networks through our Big Ideas Programme. The work we do together is a true win-win – young talent gain invaluable insights from our experienced mentors, while mentors, like Andy and Beth, are equally enriched by fresh perspectives and enthusiasm. It’s a mutual learning opportunity that encourages creativity and personal growth on all sides.”

To find out more about Northern Gas Networks visit www.northerngasnetworks.co.uk

Find out more about the Big Ideas programme here: https://solutionsfortheplanet.co.uk/big-ideas-programme/

If you’re a Northern Gas Networks colleague interested in finding out more and signing up to mentor for the next school year, please contact Jenny Wilkinson jewilkinson@northerngas.co.uk ​

 

Show less