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Delivering for our customers

We want to share with you our business plan for 2021-2026. It’s our most ambitious programme of service improvement to date and builds on our long-term track record of delivering the very highest standards to take our services to even greater heights. Something that we’re committed to delivering for you, our customers.

People, pipes, passion.

watch the video

As a business in the heart of the region, our responsibility goes much further than simply delivering a good service, it’s about being a positive influence on the communities that we live and work in and delivering long term prosperity throughout the North. That includes environmental leadership to tackle climate change, supporting the most vulnerable customers in our communities and providing enduring social and economic value to the people that we serve.

Many different people have an interest in our plan, so we’ve written it with everybody in mind. Read our customer business plan for 2021 – 2026, our one page summary document and our longer stakeholder summary.

  • Customer plan 2021-26

    This is a short summary of our customer business plan.

  • One page summary

    This is our plan on a page.

  • Stakeholder summary

    This is where you can deep dive into what our stakeholders told us.

Read our complete business plan submitted to Ofgem

Download our complete plan