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Essential upgrade to gas distribution network at Wakefield Road, Salterhebble

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The North of England’s gas distributer, Northern Gas Networks (NGN), is investing £150,000 to upgrade to the gas distribution network in the Wakefield Road area of Salterhebble.

This is the second phase of an earlier NGN gas mains replacement project, which was completed in May 2018.

The works are due to start on Monday 15 April and will last around 10 weeks. They are a continuation of NGN’s ongoing development of infrastructure in the area and involve replacing 400m of existing metal gas mains with more durable plastic pipes, to ensure the continued safe and reliable supply of gas to customers for years to come.

This project has been planned in conjunction with Calderdale Council, to take place at a time which will not impact the ongoing improvements to the A629 Halifax Road, in order to minimise disruption to customers and commuters.

Due to the complexity of the engineering works involved, and to ensure the safety of our teams and members of the public during the project, it will be necessary to introduce traffic management during the scheme.

From Monday 15 April until 23 June, Wakefield Road will be closed in both directions from the mini roundabout connecting Wakefield Road and Stainland Road.

Traffic will be diverted along Bolton Brow and via the A629 from Halifax, and NGN and Calderdale Council are currently liaising with Urban Traffic Control to understand how traffic signals along the route can be adjusted to accommodate the increased traffic flow.

Stainland Road will become one-way from Monday 15 April until Sunday 23 June, with traffic directed via the A629, and motorists able to use the first or second slip-road off the A629 depending on destination.

To ease traffic flow around Elland Bridge, Saddleworth Road will be made one-way with access from the Elland Bridge side. Traffic travelling from the West Vale side will be diverted into Elland and back round onto Elland Bridge. A fully signed diversion will be in place for all motorists.

It’s expected that journey times will be increased because of the traffic management, so all motorists and commuters are advised to leave extra time for travel.

NGN is liaising with WYPTE and local bus operators to develop revised bus service routes during the works, in order to minimise impact on commuters. Through a partnership with Metro, NGN will provide a free shuttle bus linking West Vale to Elland during this time.

Bus users can check for changes at https://www.wymetro.com/ and https://www.firstgroup.com/halifax-calder-valley-huddersfield , and local bus stops will also have information regarding the free bus service.

Advance warning signs will be placed on the route two weeks before the scheme and NGN will be using the permanent directional signs to direct traffic as much as possible, and reduce the amount of free-standing signs along the routes. Where this cannot be achieved, signage will be put in place to direct traffic.

NGN’s Customer Care team will be speaking to affected residents and businesses ahead of the works, and providing regular updates on progress throughout the scheme. Updates will also be posted on Facebook/northerngasnetworks and @NGNgas as well as Calderdale Council’s channels @CalderdaleHighways on Twitter and Calderdale Council on Facebook, and @MetroTravelNews on Twitter.

Chris Nevison, NGN Business Operations Lead for Pennines, said:  “After safety, minimising the impact of road works on our customers is our top priority.

“To ensure commuters are disrupted as little as possible during the project and thanks to close collaboration with Metro and Calderdale Council we have arranged for a free bus service linking West Vale and Elland.

“We would like to thank all our customers for their patience whilst we carry out this essential project, and apologise for any inconvenience the works may cause as we look to complete them as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Essential upgrade to gas distribution network on Marton Road, Middlesbrough

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The North of England’s gas distributor, Northern Gas Networks (NGN), is carrying out essential works to upgrade the gas distribution network in and around Marton Road, Middlesbrough.

The £10,000 project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves connecting a gas service onto an existing gas main.  This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

NGN is working closely with Middlesbrough Council to plan the work and to minimise the inconvenience caused.

For the works to be carried out safely and efficiently, it will be necessary to implement temporary traffic management measures in and around Marton Road at the junction of Marton Way.   The remaining works have been planned to coincide with the school Easter holidays when we expect traffic in the area to be lighter than normal.

From Monday 08 April 2019 until Friday 21 April 2019, there will be two lane closures in place on Marton Road for the full duration of the scheme and a signed diversion route will be in place for motorists.

It’s expected these works will cause some delays to journey times, so motorists are advised to leave extra time for travel whilst the temporary traffic signals and road closures are in place. As the works are also directly outside James Cook University Hospital extra time should be allowed for those attending.

NGN’s Customer Care Officers have been door-knocking residents and businesses to make customers aware of the project’s latest phase, while on-site signage will advise motorists of the work taking place. Regular updates will also be available on NGN’s website northerngasnetworks.co.uk, Twitter @NGNgas and Facebook @northerngasnetworks.

Shops and businesses in the area will remain open as usual throughout the project.

Steven Storey, Site Manager for Northern Gas Networks said: “We have been working closely with Middlesbrough Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Young people to get creative in promoting carbon monoxide awareness

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The North of England’s gas distributor, Northern Gas Networks (NGN), has launched its annual creative safety competition to raise awareness of carbon monoxide (CO) poisoning.

All the UK’s gas distribution networks – Northern Gas Networks, Cadent, SGN and Wales & West Utilities – are looking for entries from children aged between five and 11, in any form of media, such as eye-catching cartoons, videos, models, short stories or poems that are informative and accurate in warning of the dangers of CO poisoning.

Tom Bell, Chair of the GDN CO Best Practice Group said:  “The GDNs are committed to raising awareness of CO and are pleased to launch the safety competition for 2019 – a key activity in highlighting the dangers of CO poisoning in schools, homes and workplaces across Great Britain.

“Every year the GDNs are further impressed by the level of understanding and creativity that goes into making the competition entries and are encouraged that the CO safety message reaches not only the students, but their friends and families in the community as well.”

The competition will be run on a regional level by each GDN, until Friday 10 May 2019. It is open to students in Key Stage 1 and Key Stage 2 (ages 5 – 11) across Great Britain.

Winners from each region will be invited to a special award ceremony to be held in June 2019, where the national winner will be announced. All winners will receive a prize for themselves and for their school.

Key Information:

All competition entries are to be submitted to COSafetyCompetition@energynetworks.org

For more information on the competition visit the ENA website

For competition Terms & Conditions see the ENA website

 

 Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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£500k upgrade to gas distribution network on Wayside Walk, Harrogate

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From Monday 1 April the North of England’s gas distributor, Northern Gas Networks (NGN), will start work to upgrade the ageing gas distribution network on Wayside Walk, Harrogate and surrounding streets in the area.

The £500k 30 week project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing 6km of existing metal gas pipes with more durable plastic ones. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

In order to carry out the work safely and efficiently it will be necessary to install temporary traffic management at various stages throughout the project.  NGN is working closely with North Yorkshire County Council to plan the work and associated traffic management to minimise the inconvenience caused and will share more details as soon as they are available.

Shops and businesses in the area will remain open as usual throughout the project.

Richard White, Business Operational Leader for Northern Gas Networks, said: “We have been working closely with North Yorkshire County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Essential upgrade to gas distribution network on Hambleton Place, Thirsk

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The North of England’s gas distributor, Northern Gas Networks (NGN), will be investing £200,000 to upgrade the gas distribution network at Hambleton Place, Thirsk and surrounding streets in the area.

The project is part of NGN’s ongoing investment in the gas infrastructure in the area to ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

Work will begin on Monday 1 April 2019 and is scheduled to last for approximately 20 weeks.  In order for works to be carried out safely and efficiently, it will be necessary to install temporary two-way traffic lights on Sutton Road for three weeks, from the junction of Byland Avenue to the junction of Hambleton Place.

The project has been carefully planned in conjunction with North Yorkshire County Council to minimise any disruption caused.

It’s expected these works will extend journey times, so motorists are advised to leave extra time for travel whilst the temporary traffic signals are in place.

NGN’s Customer Care Officers have been door-knocking local residents and businesses to make customers aware of the work, while on-site signage will advise motorists of the work taking place. Regular updates will also be available on NGN’s website northerngasnetworks.co.uk, Twitter @NGNgas and Facebook @northerngasnetworks.

Shops and businesses in the area will remain open as usual throughout the project.

Chris Cunniff, Site Manager for Northern Gas Networks said: “We have been working closely with North Yorkshire County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Essential upgrade to gas distribution network in Featherstone

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The north of England’s gas distributer, Northern Gas Networks (NGN), is investing to upgrade the gas distribution network in Ackworth Road, Featherstone.

The project is part of NGN’s ongoing development of infrastructure in the area and involves replacing 1km of existing metal gas mains with more durable plastic pipes, to ensure the continued safe and reliable supply of gas to customers for years to come.

In order for the first phase of the work to be carried out safely and efficiently it is necessary to install two-way temporary traffic lights on Ackworth Road between the junction of Went Lane down to the junction of Westwinds from tomorrow (7 March) for four weeks.  The lights will be manually operated between 7am and 7pm to help to manage traffic flow.

All works have been carefully planned in conjunction with Wakefield Council to minimise the disruption caused.

Russell Kaye, Business Lead for East Riding at Northern Gas Networks said: “We would like to thank all our customers for their patience while we complete these essential works. We advise anyone travelling through the area to allow extra time for their journey during the next four weeks and we are sorry for the inconvenience the works will cause’’.

 

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Northern Gas Networks recognised for work to support customers in vulnerable situations 

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Northern Gas Networks (NGN), the gas distribution network for Yorkshire, the North East and northern Cumbria has achieved the BS 18477 standard in recognition of the outstanding support it offers to its customers in identifying and responding to customer vulnerability. 

BS 18477 is a voluntary standard which is awarded by the British Standards Institution (BSI) and recognises critical procedures that organisations have in place to ensure inclusive services are available and accessible to all consumers equally, regardless of their personal circumstances. 

The audit held over five days engaged with a cross section of colleagues including directors, process owners, support services and operational colleagues, in order to ensure that inclusive service methods are embedded across the company. 

The BSI undertook a thorough review of NGN’s strategy, policies and procedures, training, audit process, customer performance associated with a range of vulnerabilities, ease of access to information and methods of communication, all of which were found to meet the standard. 

Heather Nowak, Scheme Manager at BSI said: “Identifying and responding to consumer vulnerability is important for any organization dealing with the public. The Inclusive Service Verification Standard, BS 18477 is designed to help service providers to identify and respond appropriately to different consumer needs and to deliver services that do not discriminate. As any consumer can experience vulnerability at any time, this verification scheme applies to organizations regardless of type, size and the services provided.

“By achieving verification certification to BS 18477, Northern Gas has demonstrated that it has the relevant policies and procedures, training plans and fair and accessible practices in place when dealing with consumers.”

NGN’s Head of Social Strategy, Tom Bell, said: “We are extremely proud that we have been verified as achieving this standard. 

We work very hard to understand the impact of what we do from our customers perspectivetaking into account individual circumstances and responding accordingly with sensitivity and a desire to get it right.  

“This accreditation is testament to our hard work and commitment over the last two years and reflects our ambition to look after all of our customers, including those that are more vulnerable.”  

 

 

 BS 18477 was established by the British Standards Institution (BSI) to protect customers in vulnerable situations who are often at greater risk and find it more difficult to exercise their rights. 

 

 

 

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Essential gas main repairs at West Road, Southowram scheduled for completion

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Engineers from Northern Gas Networks (NGN), the gas distributer for the North of England, completed a temporary repair to a gas main on Change Lane and West Lane, Southowram in December after water made its way into the gas network.

 

Engineers have been continually monitoring the site while work has been underway to plan a permanent repair, which will involve replacing the existing pipe with 500m of new gas main to ensure the continued safe and reliable supply of gas to customers in the area for years to come.

 

Work is planned to commence on Saturday 2 March and will be completed in stages while further investigations are carried out to locate and extract the water. Work is expected to be complete by Sunday 10 March.

 

In order to carry out this work safely and efficiently the road closure will remain in place on West Lane and Change Lane.

 

Chris Nevison, Business Operations Lead at Northern Gas Networks said: “The safety of members of the public is our priority.  Unfortunately, when water enters our gas mains it can take time to fix and we would like to thank customers for bearing with us while we carry out this essential repair work.

 

“We know that no one likes roadworks and would like to apologise for any inconvenience caused to motorists in the area for any delays they may have experienced. We are working hard to get the road back to normal as soon as possible.”

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Update: Supply restored at Brandy Carr Road, Wakefield

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Almost 200 properties in the Brandy Carr Road and Batley Road area of Wakefield have had gas restored by engineers from Northern Gas Networks (NGN), after supply was lost on Thursday 21 February.

Engineers worked around the clock to get customers back on gas, which was reintroduced to the network on Friday (22 February).

Russ Kaye, Business Operations Lead for  Northern Gas Networks, said: “I would like to thank all our customers for their patience and understanding while we worked to restore gas supplies to the affected properties.

“The welfare of our customers, whilst working to safely restore gas supplies, has been our priority throughout this incident.”

A handful of properties remain off gas where engineers from NGN have been unable to gain access.

Russ added: “If we haven’t been able to gain access to your property, please call our Customer Care Team on 0800 040 7766 and section option 3 and we’ll arrange for an engineer to come out and get you safely back on gas.”

The drop-in centre at Kirkhamgate Village Hall, Brandy Carr Lane, Wakefield is now closed.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Essential upgrade to gas distribution network on A19, York – extended works

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The North of England’s gas distributor, Northern Gas Networks (NGN), is investing £220,000 to upgrade the gas distribution network around York Recycling, Forest Lane, York.

The project, which started on Monday 7 January 2019, is part of NGN’s ongoing investment in the gas infrastructure in the area to ensure the continued, safe and reliable supply of gas to customers for years to come.

In order for the final phase of work to be carried out safely and efficiently, it has been necessary to install four-way traffic lights on the A19 at the junction of Tollerton Road and Sykes lane, from today (Monday 25 February 2019) for the remainder of the work.

A temporary 40mph speed limit will be in place during this time and motorists are advised to leave extra time for travel.

Chris Cunniff, Site Manager for Northern Gas Networks said: “In order to compete the work safely and efficiently, it is necessary to extend the project by a week, with the work now scheduled for completion on Friday 8 March 2019.

“We’d like to apologise for any inconvenience caused and thank everyone for their continued support and patience.”

Shops and businesses in the area will remain open as usual while the work is underway.

NGN’s Customer Care Officers have been door-knocking local residents and businesses to make customers aware of the work, while on-site signage will advise motorists of the work taking place.

Regular updates will also be available on NGN’s website northerngasnetworks.co.uk, Twitter @NGNgas and Facebook @northerngasnetworks.

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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