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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Redcar.

The project will see ageing metal gas pipes replaced with new, more durable plastic pipes, helping to reduce the risk of future repairs and keep gas flowing safely and reliably to homes and businesses in the local area.

The work, which will take place on Kirkleatham Lane and Broadway East, is planned to start Monday 5 October and is expected to last for 16 weeks. This project has been planned in collaboration with Redcar and Cleveland Council.

Work Details

So that engineers can carry out the work safely and efficiently, and to protect the public,
temporary multi-way traffic signals will be in place throughout the works. Temporary traffic lights will initially be installed on Kirkleatham Lane, at the junction with Broadway East. As the work progresses, the lights will move along Broadway East towards the junction with Ennis Road.

Steven Storey, Site Manager for Northern Gas Networks, said: “We understand this work may cause some disruption and appreciate the patience of local residents and road users while it is carried out. This essential upgrade will help us continue to provide a safe and reliable gas supply to homes and businesses across Redcar.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, has begun essential work in Kirkstall, Leeds to replace the ageing metal pipework with new, more durable plastic pipes.

This work, which is expected to take 32 weeks to complete, will ensure the continued safe and reliable supply of gas to customers, keeping homes and businesses safe, warm and connected.

The first phase of the project is currently underway on Morris Lane and will then move to Abbey Road and the Norman Estate and is expected to continue until December.

Working closely with Leeds City Council, NGN has carefully planned the project in rolling phases to keep disruption to a minimum and minimise the impact on the local area.

Work Details

To allow engineers to work safely and efficiently, and to protect the public, some temporary traffic management measures will be in place.

Work on Morris Lane will be carried out under two-way temporary traffic lights, operating between 9am and 3pm where possible, to avoid peak traffic periods. The lights will be staffed during busy periods to minimise disruption, with advance warning signs in place for road users. Full pedestrian access will be maintained at all times.

From Monday 5 October, work will begin on Abbey Road and within the Norman Estate. On Abbey Road, work will be carried out in the footway and cycle lane, while activity within the Norman Estate will take place on Delacey Mount, Back Norman Mount and Norman Grove.

At certain stages, temporary junction closures may be needed, restricting access from Abbey Road into the Norman Estate. Access to these streets will remain available from Morris Lane.

Chris Reed, Operations Manager at Northern Gas Networks said: “This essential investment will replace ageing metal pipes and help keep gas supplies safe and reliable for homes and businesses in the area for years to come. We have worked closely with Leeds City Council to plan the work and minimise disruption wherever possible. We understand that roadworks can be inconvenient and are sorry for the disruption they may cause. We are grateful for everyone’s patience and support while our teams work to complete the project as safely and efficiently as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Norton to replace the ageing metal pipework with new, more durable plastic pipes.

The work, which began on Monday 21 September, will ensure the continued safe and reliable supply of gas to customers in the area, keeping homes and businesses safe, warm and connected.

The project, which is expected to take 17 weeks to complete, has been planned in collaboration with North Yorkshire Council.

Engineers are working hard to complete the work as safely and efficiently as possible and re-opened Church Street on Friday 25 September.

Work is now continuing along Welham Road. From the morning of Wednesday 30 September, the existing one-way road closure will be extended to the Springfield Garth junction for approximately two weeks. Drivers travelling towards Malton from the Stamford Bridge direction will not be able to continue past Lidl and must follow the clearly signposted diversion via Langton. Traffic travelling along Welham Road from the Malton direction will not be affected.

Additional signs will be installed at each junction, including signs to discourage drivers from using Whitewall and Bazeley’s Lane. Once this section is complete, multi-way temporary traffic lights will be introduced on Welham Road and will remain as work progresses.

Access is being maintained for residents throughout the project and shops and businesses are open as usual.

Stewart Whitehead, Site Manager for Northern Gas Networks, said: “We’re pleased to have reopened Church Street and thank residents and businesses for their patience while we completed this phase of our essential work.

“Due to the location of the railway, to enable our essential work to proceed safely, it has been necessary to extend the road closure on Welham Road to the Springfield Garth junction for approximately two weeks. We recognise that the extended diversion will mean some journeys take longer and customers should allow extra time to travel and follow the signed diversion via Langton rather than using Whitewall or Bazeley’s Lane.

“Following the traffic management in place is essential to protect residents, road users and our teams while we complete this work and secure a safe, reliable gas supply for Norton for years to come.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Shipley, Bradford.

The project will see ageing metal gas pipes replaced with new, more durable plastic pipes, helping to reduce the risk of future repairs and keep gas flowing safely and reliably to homes and businesses in the local area.

Work Details

The work is planned to start Monday 28 September and is expected to last for 10 weeks. This project has been planned in collaboration with Bradford Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

The first phase of traffic management will include a junction closure on Caroline Street, with three-way lights in place on Albert Road and Dallam Avenue.

The project will then move to a rolling road closure along Caroline Street, carried out in sections to make sure local residents continue to have at least one route in and out at all times.

During this phase, diversion routes will be available via Albert Road and Victoria Road. The most suitable route will depend on where the closure is in place, so drivers are asked to follow the signed diversions to reach their destination.

Chris Green, Business Operations Lead for Northern Gas Networks, said: “We understand that work of this nature can be disruptive, and we’re sorry for the inconvenience this may cause residents, businesses and road users while it is taking place. These essential works are needed to help us continue maintaining a safe and reliable gas supply for people in Shipley.

“We’ll do everything we can to minimise disruption and complete the scheme as safely and as quickly as possible. We’d like to thank everyone for their patience and understanding while we carry out this important upgrade.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Norton to replace the ageing metal pipework with new, more durable plastic pipes.

The work, which began on Monday 21 September, will ensure the continued safe and reliable supply of gas to customers in the area, keeping homes and businesses safe, warm and connected.

The project, which is expected to take 17 weeks to complete, has been planned in collaboration with North Yorkshire Council.

Engineers are working hard to complete the work as safely and efficiently as possible and re-opened Church Street on Friday 25 September.

Work is now continuing along Welham Road to the Lakeside Way junction. The road closure on Welham Road is expected to remain for two more weeks, with separate, clearly signposted diversions for light vehicles and for HGVs and buses.

Once this road closure has been lifted, temporary multi way traffic lights will then be installed on Welham Road.  They will be in place throughout the remainder of the work.

The essential work will also take place on St Nicholas Street, Springfield Garth, Park Road and The Avenue, which are all part of the planned upgrade.

Access is being maintained for residents throughout the project and shops and businesses are open as usual.

Stewart Whitehead, Site Manager for Northern Gas Networks, said: “We’re pleased to have reopened Church Street and thank residents and businesses for their patience while we completed this phase of our essential work.

“A road closure remains in place on Welham Road and it’s incredibly important that everyone follows the signed diversions and traffic management in place. This is essential to protect residents, road users and our teams while we complete this work and secure a safe, reliable gas supply for Norton for years to come.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks is delighted to announce that we have been shortlisted for three national Engage Awards, recognising our commitment to putting customers and communities at the heart of everything we do.

Building on our success at last year’s awards, where we took home a Highly Commended award, we’re proud to have secured a place on this year’s shortlist in three categories:

🎉 Best Vulnerable Customer Strategy
🎉 Overall Customer Experience Excellence Award
🎉 Best Use of Customer Insight

Putting customers first

Every day, our colleagues work to deliver a safe, reliable gas service to 2.9 million homes and businesses across the North of England. Listening to customers, understanding their needs and using their feedback to shape our services is a vital part of that work.

The nominations highlight our approach to bringing customers’ experiences into the decisions we make, helping to shape our services, future plans and support for people in vulnerable situations.

Jenny Wilkinson, Head of Customer and Stakeholder Strategy, said: “To be recognised across three categories is a tremendous achievement and reflects the care, expertise and collaboration colleagues bring to their work every day.

I’m incredibly proud of everyone involved. This recognition is a reflection of the commitment, compassion and customer focus shown by teams across NGN.”

The Engage Awards celebrate organisations that demonstrate excellence in customer engagement, customer experience and the use of customer insight to improve services and outcomes.

The winners will be announced at the Engage Awards on 10 November.

New keys, new housemates and a new city can make moving to university feel like one long checklist.

While you are sorting Wi-Fi, food, furniture, and settling into ‘uni’ life don’t forget to check two important safety questions: where is the carbon monoxide alarm, and can I see the current gas safety record?

What is carbon monoxide?

Carbon monoxide, or CO, is a poisonous gas. You cannot see it, smell it or taste it. Faulty, badly fitted or poorly maintained fuel-burning appliances can produce it, and blocked vents, chimneys or flues can cause a buildup of this dangerous gas.

A working audible carbon monoxide alarm can warn you if the gas is present. It is an important safety feature in your home, but it is not a substitute for appliances being checked and maintained safely by your landlord.

Your two safety checks

1. Find the carbon monoxide alarm. Follow the manufacturer’s instructions and test it regularly. If it doesn’t work, tell your landlord, letting agent or accommodation provider straight away. Do not remove the batteries or ignore a fault.
2. Ask for the current Landlord Gas Safety Record. If you rent privately, your landlord should give you a copy of the record for the gas appliances they provide. Those appliances must have an annual gas safety check by a Gas Safe registered engineer.

If you own a gas appliance yourself, and bring it to your rented accommodation, you are responsible notifying your landlord and for arranging its safety checks and servicing by a Gas Safe registered engineer.

Know the warning signs

It’s vital to be vigilant. An appliance may need urgent attention if you notice:

• a lazy yellow or orange flame rather than a crisp blue flame,
• black or sooty marks on or around an appliance,
• a pilot light that repeatedly goes out,
• more condensation than usual in the room, or
• an appliance error message or anything else that does not seem right.

If you spot something, don’t use the appliance. Contact your landlord and never try to fix or move a gas appliance yourself.

Recognise the symptoms

It’s important to know the signs of carbon monoxide poisoning. Especially as they can feel like flu or a hangover!

The main symptoms are headaches, nausea, dizziness, breathlessness, collapse and loss of consciousness.

If more than one person in your household feels unwell or you feel better after going outside, it may be due to carbon monoxide.

What to do if you suspect carbon monoxide

Get everyone outdoors into fresh air straight away and call the National Gas Emergency Service on 0800 111 999 from outside.

If it’s safe to do so, open doors and windows and turn off appliances before you head out of your property.  If you or any of your housemates feel unwell, seek medical help too.

Calling on parents and carers

If you’re a parent or carer, ask the important questions, “Have you seen the gas safety record?”, “Have you got a carbon monoxide alarm and have you tested it?” and “Do you know the number to call if you smell gas or suspect carbon monoxide?”

Always remember…

If you smell gas or suspect carbon monoxide, call 0800 111 999 immediately.  The number is free to call and available 24/7. Add it to your phone today so you have it at hand if you ever need it in the future.

More helpful information

You can find more free carbon monoxide advice on our website.  To find or check if someone is a Gas Safe engineer visit GasSafeRegister.co.uk.

Northern Gas Networks is responsible for the network of pipes that deliver that safely deliver gas to your property. Our pipes run up to the meter.

The meter is the responsibility of the gas supplier (the company that bills you or your landlord for the gas you use).  The pipes and gas appliances provided as part of your property rental are the responsibility of the landlord.

We are encouraging university students kick-starting their new term and student life in rented homes to carry out two potentially lifesaving checks:

• confirm there is a working carbon monoxide alarm in their new home, and
• and ask for the property’s current Landlord Gas Safety Record.

We’re also encouraging parents and carers helping students settle into university life to remind them to regularly test their carbon monoxide alarm.

Carbon monoxide, known as CO, is a poisonous gas that cannot be seen, smelt or tasted. It can be produced when fuel-burning appliances are faulty, badly fitted or poorly maintained, or when vents and flues are blocked.

Students renting privately should ask their landlord or letting agent for the current gas safety record before or when they move in.

Gas appliances provided by a landlord must receive an annual gas safety check by a Gas Safe registered engineer. The landlord is responsible for organising this and keeping an up-to-date gas safety record.

Landlords must also install an audible CO alarm, and students need to know how to test it and report any faults immediately.

Laura Ratcliffe, our Head of Social Strategy, said:

“Starting university is exciting and moving into a new home is a big step with lots to do – but these checks are simple and sadly can get overlooked.

“Students should ask their landlord to show them where their carbon monoxide alarm is and how to test it.  They should also make sure their landlord has arranged for any gas appliances provided to be annually serviced and has an up-to-date gas safety record as proof.

“Parents and carers can help by reminding them to make sure the property they are renting has an audible carbon monoxide alarm and to check it regularly.

“An alarm is an important warning device, but it doesn’t replace properly checked and maintained appliances. If you spot a yellow or orange flame instead of blue flame, black or sooty marks on or around an appliance, a pilot light that repeatedly goes out or more condensation than usual in the room, stop using the appliance. Contact your landlord immediately and never attempt to investigate or repair a gas appliance yourself.”

What are the symptoms of carbon monoxide poisoning?

The main symptoms of carbon monoxide poisoning include headaches, nausea, dizziness, breathlessness, collapse and loss of consciousness.

Symptoms can be mistaken for flu or a hangover, so students should take them seriously, particularly if several housemates feel unwell or symptoms improve after leaving the property.

If a CO alarm sounds or carbon monoxide is suspected, everyone should get into fresh air, leave the property and call the National Gas Emergency Service on 0800 111 999 immediately. Anyone who feels unwell should also seek medical help.

Checklist for staying safe

Students can use this moving-in and living away checklist to help them stay safe:

• Find and regularly test the audible carbon monoxide alarm.
• Ask for the current Landlord Gas Safety Record.
• Check that any engineer working on gas appliances in property they are renting is Gas Safe registered.
• Keep vents and flues clear.
• Save 0800 111 999 in your phone and call if smell gas or suspect carbon monoxide.

Hull City Council and Northern Gas Networks (NGN) have joined forces to coordinate essential works in Hull, helping to minimise disruption for residents, businesses and road users.

The project will see Northern Gas Networks, which delivers gas to 2.9 million homes and businesses across the North of England, install a new gas connection to the former East Riding Hotel pub at the junction of Bridlington Avenue and Cannon Street, Hull.

To reduce the impact of multiple roadworks in the area, Hull City Council will carry out its planned road resurfacing programme immediately after the gas connection works are completed. By combining the schemes, both projects will be delivered within a two-week period, avoiding separate disruption phases.

The works are scheduled to begin on Monday 21 September and are expected to be completed by Friday 2 October, subject to weather conditions.

Planned Works Schedule

Phase 1: Monday 21 September to Sunday 27 September Northern Gas Networks will install a new gas connection at the former East Riding Hotel site. A road closure will be in place at the junction of Bridlington Avenue and Cannon Street.

Phase 2: Monday 28 September to Friday 2 October Hull City Council will carry out essential road resurfacing works. The road closure will remain in place on Bridlington Avenue and its junction with Cannon Street while resurfacing is completed.

Advance warning signs and fully signed diversion routes will be in place throughout the works.

Maintaining Access During the Works

Access for residents will be maintained wherever possible, bin collections will continue as normal, and emergency vehicle access will be facilitated throughout the project.

Residents and businesses in the area will receive further information by letter, including contact details for any enquiries.

The resurfacing scheme forms part of Hull City Council’s ongoing highway maintenance programme, which aims to improve road conditions, enhance safety and support reliable transport infrastructure across Hull while ensuring the continuity of essential gas services.

Councillor Mark Ieronimo, Cabinet Portfolio Holder for Transport and Infrastructure at Hull City Council, said:

“Improving the condition of Hull’s roads is an important part of keeping the network safe and reliable for everyone who uses it.

“By coordinating our resurfacing work with Northern Gas Networks, we can complete both projects together and avoid residents and businesses experiencing two separate periods of disruption.

“We appreciate everyone’s patience while these essential works are carried out.”

Scott Kitchingman, Business Operations Lead at Northern Gas Networks, said:

“Keeping people safe is always our priority, and we know how important it is to minimise disruption when carrying out work in local communities.

“Working closely with Hull City Council allows us to coordinate our gas network improvement work with the council’s resurfacing programme, helping to reduce the impact on residents, businesses and road users. We’d like to thank everyone for their patience while this work is completed.”

EC Surfacing will deliver the resurfacing works on behalf of Hull City Council.

For the latest Hull traffic updates and information on road closures, follow Travel Hull on Facebook and X, or visit the Travel Hull website and Hull City Council’s weekly roadworks update page.

For further information about the work, contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone who smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line operates 24 hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, will be carrying out essential work in Norton.  The work is expected to begin on Monday 21 September and will involve replacing the ageing metal pipework with new, more durable plastic pipes.

NGN is investing in it’s pipe network to ensure the continued safe and reliable supply of gas to customers in the area, keeping homes and businesses safe, warm and connected.

Work Details

The project, which is expected to take 17 weeks to complete, has been planned in collaboration with North Yorkshire Council.

Work will begin at the junction of Welham Road and Church Street.  The work will progress moving  away from the railway line and continuing up Welham Road to the junction of Lakeside Way.

Engineers will also be working on St Nicholas Street, Springfield Garth, Park Road and The Avenue, which are all part of the planned upgrade.

So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be in place.

For the first three weeks of the project a road closure will be in place on Welham Road with a diversion route clearly signposted.  Temporary multi way traffic lights will then be installed on Welham Road.  They will be in place throughout the remainder of the work.

Access will be maintained for residents throughout the project and shops and businesses will be open as usual.

Stewart Whitehead, Site Manager for Northern Gas Networks, said: “We know roadworks can be frustrating, particularly for residents and businesses who rely on these roads every day, and we’re sorry for any inconvenience this essential work may cause. We’ll do everything we can to complete the project as safely and efficiently as possible, while helping to maintain a safe and reliable gas supply for people in Norton.”

For further information about the work contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.