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Britain’s gas networks call for Government to unlock £900m green infrastructure investment to help #buildbackbetter

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Britain’s five gas network companies (Cadent, National Grid, Northern Gas Networks, SGN, and Wales & West Utilities) are today calling on the Government to unlock over £900m investment in green gas network infrastructure across the country, as part of its economic response to the COVID-19 crisis, and to kick start the development of the world’s first zero carbon gas grid here in the UK.

The call comes as Energy Networks Association (ENA) publishes new research showing that if investment into zero carbon hydrogen infrastructure began today then the country would be a net beneficiary of that investment before 2045, five years ahead of its 2050 net zero carbon emissions target and saving bill payers £89bn by that date.

Gas network companies are urging the Government to back its Zero Carbon Commitment package of £904m of investment both as part of its plans for the UK’s economic recovery from the COVID-19 crisis and its long term decarbonisation policy.

With 85% of Britain’s homes connected to 284,000km of gas pipelines across the country, the Commitment sets out network companies’ plans to invest in projects between 2021 and 2026, under the RIIO-2 price control. The investment would be used to prepare Britain’s gas grid for a switchover from using methane natural gas to zero carbon hydrogen and biomethane.

The Commitment includes plans to invest:

  • £446m in new network infrastructure for projects that roll out the industrial use of hydrogen, as well as domestic trials. This includes £391m of investment in engineering and design work for carbon, capture, utilisation and storage projects in the north-west of England, Aberdeenshire and the Isle of Grain.
  • £264m in ‘cross-cutting’ projects that will expand the capacity of local gas networks to connect more hydrogen and bio-methane generation projects, transport refuelling stations, and ensure network operators have the right systems in place to manage the gas used by those connections.
  • £150m for running new, large scale trials of domestic appliances providing hydrogen heating, cooking and transportation appliances connected to the gas grid, starting in controlled environments, before moving on to unoccupied and finally occupied premises.
  • £44m in projects to understand how to blend an increasing amount of zero carbon hydrogen with the natural gas currently used in our gas networks, to gradually replace it.

The Commitment is being made as part ENA’s Gas Goes Green programme, which is seeking to create the world’s first zero carbon gas grid here in the UK based on a pathway published last autumn. Decisions on energy network investment are made by the energy regulator, Ofgem, and are dependent on Government policy. The regulator is due to make a decision on gas network investment in in July.

New research published alongside the Commitment has found that the £182bn of investment needed to create a zero carbon gas grid using hydrogen would save British bill payers £89bn by 2050, compared to the continued use of natural gas . The in-depth research also shows that there is no realistic scenario whereby the UK can achieve net zero carbon emissions by 2050 without hydrogen playing a key role in the decarbonisation of large carbon emitting sectors such as industry, transport, power and heat.

It finds that the UK will need to use hydrogen produced both from carbon capture and storage projects (‘blue hydrogen’) and renewable electricity (‘green hydrogen’). Green hydrogen produced from the latter is expected to become cost-competitive by 2030 if investment into its uptake is made now by policymakers.

Commenting David Smith, ENA Chief Executive, says:

“With the solutions to tackling climate change being as much local as they are national, we have to take the #buildbackbetter opportunity to rebalance our economy in the right way. As the Government looks to set out its plans for the economic recovery from the COVID-19 crisis, our members are ready to play their part. We have a plan that’s ready to go. So let’s unlock the investment that’s needed, and create the world’s first zero carbon gas grid here in the UK.”

Chris Train, UK’s Green Gas Champion, adds:

“The need for action from Government has never been greater. Investing in the infrastructure that will ensure that homes and businesses across the country are connected to the world’s first zero carbon gas grid is the one of the best ways of not only meeting our decarbonisation targets, but also for ensuring that our economic recovery from the COVID-19 crisis is first and foremost a clean, green one. Unlocking this investment is a huge opportunity for Britain to lead the way in the fight against climate change.”

 

  • Research on the costs and benefits of hydrogen infrastructure investment can be downloaded here.

 

  • ENA’s Gas Goes Green programme will deliver the world’s first zero carbon gas grid, helping meet the UK’s net zero carbon emissions target. Bringing together the engineering expertise of Britain’s five gas network companies with the wider energy industry, policymakers, and academics, it will make the changes needed to move Britain’s gas network infrastructure from delivering methane-based natural gas to zero carbon hydrogen and biomethane. You can find out more here
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Donated goodies help care home staff and residents feel less isolated

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Volunteers from Northern Gas Networks (NGN), the North of England’s gas distributor, are donating gifts to care homes to help brighten the lockdown for residents.

At a time when residents cannot have visits, the donations are small gestures of support and goodwill, with items such as sweets, chocolates and flowers being delivered to the front door: the sorts of gifts that friends and family themselves might usually take along for their relatives. Flowers and toiletries have also been donated for care home staff.

Some care homes have also received Samsung tablets, so that residents can talk to and see their families during the lockdown.

NGN colleagues Amanda and Lindsey White visited Firth House care home in Selby, North Yorkshire, to donate flowers and chocolates for both staff and residents, and a tablet for residents to use, while in Sunderland, Washington Grange care home received a tablet and toiletries.

The General Manager of Washington Grange, Paula Joicey, said: “I would like to say a huge thank you to the staff at Northern Gas Networks for their donation. It is much appreciated. The tablet that you donated will help our lovely residents to communicate with their families, which will mean a great deal to them at this time. The toiletries that you gave to us will be really beneficial for my staff, especially the hand cream, and regular washing is making their hands very sore and dry. Thank you again.”

In York, colleague Tara Kay organised a donation for St Leonard’s Hospice which included five Samsung tablets and water bottles for staff. Dawn Clements, the Head of Income Generation at St Leonard’s said: “The PPE that staff are wearing now as we operate within new Government guidelines can be uncomfortable and hot to wear for extended periods of time, so it’s absolutely key that our clinical teams are able to stay hydrated for their own health and safety. Thanks for thinking of the hospice at this time when there is so much else going.”

And Stephanie Ord, Customer Care Officer, made contact with Winton Court, a residential care home in Winlaton, Gateshead, to ask if there was anything that they needed. She dropped out a carload of goodies for both staff and residents, including sweets, biscuits, hand creams, fruit juice and chocolate.

Carole Foster, the General Manager at Winton Court, said: “Thank you so much to Stephanie and Northern Gas Networks for donating exactly the sorts of treats that our residents enjoy, and the hand cream for our carers. Lockdown can make care home residents and staff feel cut off from the outside world, but gestures such as this really give everyone a boost.”

Winlaton is the area of Gateshead where Northern Gas Networks is carrying out the HyDeploy project. HyDeploy is demonstrating how by blending 20 per cent hydrogen into the existing gas supply, climate-changing carbon emissions from heating can be reduced. Later this year, 670 homes in Winlaton will receive blended hydrogen as part of this innovative project.

When delivering donations, our colleagues always follow the Government’s guidelines around social distancing and don’t enter the properties. Donations are left with staff or on care home doorsteps.

Since the start of the coronavirus lockdown, NGN has extended its volunteering programme for staff, enabling them to combine their day jobs with volunteering work with local charities, or delivering donations to care homes, hospice and customer who are self isolating or shielding others at home.

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NGN engineers keep us connected so that customers can feel safe and warm

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The Government’s coronavirus lockdown has meant that, more than ever, people want to feel safe in their homes while being able to protect and safeguard their families.

The country’s emergency gas engineers, such as those working for Northern Gas Networks across the North of England, are keeping customers connected and the gas supply flowing. Despite the lockdown, they are still providing a 24/7 service and responding to emergency call outs to repair and maintain the pipework that delivers gas to 2.7 million homes and businesses in our region.

Tom Bresnan is just one of NGN’s emergency response gas engineers. Covering a large patch in Wear, between Peterlee and Consett, Tom loves his job. His work not only uses the skills that he learnt in his 10 years as a domestic gas engineer before he became an emergency engineer for NGN, but he also loves meeting customers and providing a gold standard service.

“This is the best job I’ve ever had,” says Tom. “I live in Seaham in County Durham, and I was born and raised in the North East, so my patch covers many communities that I know and love. That relationship with those communities means a great deal to me, and while each job I do is different, I always love being with customers and helping them as much as I can.”

Along with all NGN engineers, Tom has adopted the new working methods which the coronavirus outbreak has made necessary. All NGN emergency response engineers are now required to wear personal protective equipment (PPE) as appropriate when working in customers’ homes. Vans are equipped so that engineers can wash their hands with warm, soapy water after each job, once PPE has been safely double-bagged.

“I have always practiced good hand hygiene, particularly when working in customers’ properties,” says Tom. “I wear gloves, and use the hand washing facilities and hand sanitiser that I have in my NGN vehicle.

“But coronavirus has meant that I need to go beyond my previous working practices, and make sure that I am wearing and disposing of my PPE correctly, and following the social distancing guidelines so that I am protecting customers.

“I feel that I have adapted quickly. It’s now the way I work. And the processes and procedures that we have in place make me feel supported and valued: when a job comes through on my tablet from the Dispatch Team, I am told if there is a customer in the property who have the symptoms of coronavirus, or if they are vulnerable and self-isolating. This helps me to prepare and take all the safety precautions I need to before I knock on the door: now with my gloves on, of course!”

At a time when some customers may feel particularly vulnerable, or who are nervous of people from outside their household coming through the door, Tom believes that an important part of this job now is reassuring customers and putting people at their ease.

“I want to keep my customers safe,” he says. “Before I start work, I do spend some time explaining the ways in which I will be working, and what I need from them; such as them to listen out for me telling them that a room is clear and they can come back in.

“But I try to be a friendly face and voice; even when I am wearing a mask. For people in lockdown, especially older customers, I may be the only person they speak to that day. I want to help make a customer’s day, if I can.”

As a family man, it’s also important to Tom that he feels safe when he returns home after a shift.

“I feel very well supported by my line manager, James, who is always on the end a phone if I ever need advice, or just someone to chat things through with. I’ve had guidance on how to safely dispose of my PPE, and there are showers at the depot in Washington that I can use at the end of my shift if I need to.”

James Birch, Site Manager for Northern Gas Networks, manages Tom and the other 26 emergency response engineers in County Durham, Gateshead and Wear, said: “I am incredibly proud of Tom and the other engineers that I manage.

“It is a new way of working for them, but I have been impressed by how Tom and his colleagues have all risen to the challenge and made customer safety their priority.”

If you smell gas, suspect carbon monoxide or experience low gas pressure, call the National Gas Emergency Service immediately on 0800 111 999.

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Covid19 – Keeping colleagues and customers safe

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We know people across Yorkshire, the North East and northern Cumbria rely on our services. So we’re doing everything we can to make sure we continue to meet the needs of the communities we serve at a challenging time for the UK. There is no impact on the safe and reliable supply of gas to homes and businesses.

We are continuing to prioritise work in line with UK government guidance while observing strict guidelines for safe distance working wherever possible.

The safety of our colleagues and customers is our highest priority and we have extra safety precautions in place to keep you safe and ensure that our workplaces are Covid secure.

As well as our critical services, which include responding to gas emergencies, carrying out emergency repairs and essential maintenance activities, we are carrying our work to upgrade our critical infrastructure, including planned work to modernise ageing metal gas mains, where the majority of the work can be carried out safely in the street.

We are reviewing new gas connection projects and pipe alterations, on a customer-by-customer and project-by-project case and will be carrying out this work where customers are comfortable for us to do so, prioritising urgent jobs.

If you smell gas, suspect carbon monoxide or experience low gas pressure, please call the National Gas Emergency Service on 0800 111 999 immediately.  The line is in operations 24 hours a day, 365 days a year.

Before we visit we’ll ask you a few quick questions about your health:

  • Do you or anyone in your household have a confirmed case of Coronavirus?
  • Are you or anyone in your household in self isolation because you are experiencing symptoms of Covid-19 (Coronavirus), or in close contact with someone who is?
  • Are you or anyone in your household shielding on NHS advice?
  • Are you, or anyone in your household:
      • over 70
      • living with a long-term health condition
      • pregnant

Please don’t worry about these questions. We will still come and help you – but we want to keep you and our colleagues safe.

Please be assured that if you or someone in your household indicates any of the above, we will only request entry your property in order to ensure your safety.

As the situation with Covid-19 evolves we’ll keep this web page updated with all the information you need.

Questions

What’s the impact of Covid-19 on Northern Gas Networks?

There is no impact on the safe and reliable supply of gas to homes and businesses across the North of England. We are monitoring the situation closely and taking precautions to look after our customers and colleagues alike. We are receiving regular updates from the UK government, as well as public health organisations.

What precautions are you taking?

Keeping you and our customers and workforce safe is our priority and we have extra safety precautions in place at this challenging time.

In line with the latest Government guidance we’re continuing to carry out our essential services while observing strict guidelines for safe distance working.

To ensure we can continue to deliver the highest standards of service, and to protect our colleagues, customers and our communities we have developed a risk assessment process to ensure all of our worksites, including offices and depots, are Covid secure.

Working in customers’ homes

While the majority of our work will be carried out in the street, it is important that our engineers are allowed access to customers properties so that we can continue our safety critical work.

We will take every precaution to keep customers safe during our work and we will only request entry to a customer’s property in order to ensure your safety or the continuity of a safe gas supply, or if invited to at a customer’s request.

Our engineers will follow UK government health and safety advice and are practising social distancing wherever possible.  As a minimum, they will stay at least two metres away from any customers in the household.  They will wash their hands thoroughly before and after the visit, ask you to open doors and windows and ask you to remain in a separate room throughout our visit.

When working in the home of customers that are shielding on NHS advice, self-isolating because someone in the household is showing symptoms, or anyone in the household is over 70, pregnant or have a long term health condition our engineers will:

  • Make prior arrangements to avoid face to face contact with customers
  • Wear protective clothing including gloves, face mask, coveralls and safety goggles as a precaution
  • Ask that the people in the property stay in a separate room from the engineer
  • Ask you to open the windows in the room where the engineer will be working
  • Once our engineer has finished their work and leaves, they will remove their protective clothing and dispose of them safely and then thoroughly wash their hands before going to the next property

Working outside

If you see our engineers working in the street, please be assured that extra safety measures in place to enable safe working and our colleagues are fully briefed on the precautions they need to take.

Our engineers will follow UK government health and safety advice and adhere to safe hygiene practices, wear gloves and practise social distancing wherever possible.

Where possible, they will also work in fixed teams, to reduce the number of people that each colleague has contact with, and work side by side, rather than face to face, where they can.

Please ensure that you keep a safe two metre distance from our work sites while we’re carrying out our essential work.

Working in vehicles

Our engineers will travel separately wherever possible and work in fixed teams to reduce the number of people that each colleague has contact with, where they can.

Please be assured that we have extra safety measures in place to protect our colleagues and our engineers are following safe hygiene practices including hand washing, cleaning areas that are frequently touched, using gloves when refuelling vehicles and ensuring vehicles are well ventilated.

Working in the office

The majority of our office-based colleagues are continuing to work from home, but please be assured that this won’t affect our service.

Non-essential business travel has been suspended and face to face meetings and events have been replaced with video calls and webinars which is safer for our colleagues and kinder to the environment too.

For those colleagues that do need to work from the office, we are redesigning our office and depot spaces to ensure that social distancing can be maintained.

We have also introduced new measures to ensure safe hygiene practices and increased the frequency of professional cleaning across all of our locations.

We’re working in partnership with other energy networks, Ofgem and Government so we are prepared as we can be. You can find out more about what energy networks are doing to keep customers and colleagues safe and how we’ll be keeping your energy flowing during Coronavirus here.

What are you doing to support your most vulnerable customers?

The safety and wellbeing of our customers is of the upmost important to us, in particular those that are most in need.

Our colleagues will take every precaution to keep customers safe during our work including following UK government health and safety advice and wearing protective clothing when working in the home of a customer that is shielding on NHS advice, self-isolating due to someone in the household showing symptoms, or anyone in the household is over 70, pregnant or has a long term health condition.

We will only request entry to a customer’s property to ensure their safety.

If you’re an ‘at risk’ person who has received a letter from the NHS advising you to take additional measures to protect yourself from COVID-19, then you should consider signing up for the Priority Services Register. This provides free additional services to customers in vulnerable circumstances if there is a power cut or you lose your gas supply unexpectedly. You can find out more about the Register by contacting your energy supplier, local electricity or gas distributor. Find out more here

We’re working closely with our local community partner organisations and have extended our paid volunteering policy so that colleagues can provide unlimited support to those that need help most.

We’re also continuing to offer additional tailored services and guidance to those people who may need additional support.  This includes delivering small parcels containing a few store cupboard basics, toilet roll, and a book of puzzles to fill any spare moments for those customers who may find it difficult to leave their home at this time.

Are you still carrying out gas connections work and meter moves?

We are reviewing new gas connection projects and pipe alterations, on a customer-by-customer and project-by-project case and will be carrying out this work where customers are comfortable for us to do so, prioritising urgent jobs.

Every project will be subject to a full risk assessment and we will only carry out the work where it is possible to do so safely.

Please be aware that due to the current situation it may take longer than usual for us to resume our work.

You can apply for a new gas connection on our website or by contacting the Gas Connections Team at gasconnections@northerngas.co.uk

Will you still come out to gas escapes or suspected carbon monoxide?

Yes.  We will ensure we are able to provide this service safely to our customers.  We want to assure customers that we will attend any gas escape and that we will make it safe, whether a person in that home has the Coronavirus or not.  Obviously, safety precautions will be taken to ensure our colleagues do not catch or spread the virus.

What do I do if I need to contact Northern Gas Networks?

While the majority of the team are now working from home, you will be able to contact our Customer Care Team as usual from Monday – Friday between 9am and 5pm by calling 0800 040 7766, option 3. At all other times you can get in touch by emailing your details to customercare@northerngas.co.uk or via Twitter @NGNgas or Facebook/northerngasnetworks and we will get back to you.

If you need to contact our Connections team, please send an email with your details to gasconnections@northerngas.co.uk or speak to our Customer Care Team on 0800 040 7766, option 3 and they will arrange for a call back.

If you smell gas, suspect carbon dioxide or experience low gas pressure, call the National Gas Emergency Service on 0800 111 999, immediately. Please let the call operator know if you are also experiencing any symptoms of the Coronavirus so that our engineers can prepare accordingly.

Thank you for your continued support and cooperation. Working together we will make sure that we stay safe and continue to provide you with the best possible service.

Working Safely During Coronavirus

Our Covid Secure Promise

  • We will carry out a full risk assessment of all of our work sites before starting work and share the results with the people who work there
  • We are following cleaning, handwashing and hygiene procedures in line with Government guidance
  • We will practice social distancing, staying two metres apart from another person wherever possible
  • Where people can’t work two metres apart, we have extra safety precautions in place to manage any risk, including side by side working
  • Our engineers will wear personal protective clothing where appropriate
  • If you are shielding on NHS advice, self-isolating due to someone in the household showing symptoms, is over 70, pregnant or has a long-term health condition we will only request entry to your property if it is to ensure your safety and will avoid face to face contact
  • When working inside your home we will ask you to open doors and windows to ensure good ventilation, and stay in a separate room to our engineer
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Northern Gas Networks to carry out critical works to maintain a safe and reliable gas supply for residents in Bishop Auckland

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out critical work to ensure the continued safe and reliable supply of gas to customers in Cockton Hill Road, Bishop Auckland.

The essential work involves digging in the road, so engineers can carry out investigations on a pipe requiring repair. The one-week project is taking place at Cockton Hill Road, Bishop Auckland, having been planned in collaboration with Durham County Council.

To ensure the safety of colleagues, customers and the local community at this time, the work is being carried out exclusively in the street, observing strict Government guidelines for safe distance working and following health and safety guidance.

In order for engineers to carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be necessary.

Beginning on Monday 18 May 2020, temporary two-way traffic lights will be in place on Cockton Hill Road near the junction of  Morland Street and signs will be displayed for motorists.

Steve Pigott, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works, however it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Bishop Auckland.

“NGN is continuing to carry out essential services whilst observing strict Government guidelines for safe distance working and following health and safety guidance during the Coronavirus outbreak.

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

In line with UK Government guidance NGN is continuing to carry out essential services including responding to gas emergencies, carrying out emergency repairs and undertaking critical maintenance activities, to ensure communities continue to receive a safe and reliable gas supply.

To ensure it can continue to deliver the highest standards of service, and to protect its colleagues, customers and our communities, NGN is suspending the majority of its planned work programme until further notice.

You can find out more about the steps that NGN is taking to keep customers and colleagues safe during the Coronavirus outbreak at www.northerngasnetworks.co.uk

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Northern Gas Networks to carry out critical works to maintain a safe and reliable gas supply for residents in Marske-by-the-Sea

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out critical work to ensure the continued safe and reliable supply of gas to customers in Marske-by-the-Sea, near Redcar.

The essential work involves digging in the roundabout at Redcar Road and Windy Hill Lane, in order to reinforce gas supply to the town.  The 10-day project has been planned in collaboration with Redcar and Cleveland Borough council.

To ensure the safety of colleagues, customers and the local community at this time, the work is being carried out exclusively in the street, observing strict Government guidelines for safe distance working and following health and safety guidance.

In order for engineers to carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be necessary.

Beginning on Monday 18 May 2020, the inside lane of the roundabout at Redcar Road and Windy Hill Lane will be closed for 10 days. There will be signs displayed for motorists alerting them to the lane closure ahead.

Steve Pigott, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works, however it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Marske-by-the-Sea.

“NGN is continuing to carry out essential services whilst observing strict Government guidelines for safe distance working and following health and safety guidance during the Coronavirus outbreak.

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

In line with UK Government guidance, NGN is continuing to carry out essential services including responding to gas emergencies, carrying out emergency repairs and undertaking critical maintenance activities, to ensure communities continue to receive a safe and reliable gas supply.

To ensure it can continue to deliver the highest standards of service, and to protect its colleagues, customers and communities, NGN is suspending the majority of its planned work programme until further notice.

You can find out more about the steps that NGN is taking to keep customers and colleagues safe during the Coronavirus outbreak at www.northerngasnetworks.co.uk

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Northern Gas Networks to carry out critical works to maintain a safe and reliable gas supply for residents in Cobblewood, Middlesbrough

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out critical work to ensure the continued safe and reliable supply of gas to customers in Cobblewood, Middlesbrough.

The ageing main has undergone several recent emergency repairs, so has now been prioritised for urgent replacement. NGN will replace 80m of existing metal main with new, more durable plastic pipes to reinforce the gas supply in Middlesbrough.

The 10-day project is taking place on Cobblewood, Middlesbrough, having been planned in collaboration with Middlesbrough Council.

To ensure the safety of colleagues, customers and the local community at this time, the work is being carried out exclusively in the street, observing strict Government guidelines for safe distance working and following health and safety guidance.

In order for engineers to carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be necessary.

From Monday 18 May, temporary four-way traffic lights will be in place at the junction of Cobblewood and Cargo Fleet Lane for 10 days. There will be signs will be displayed for motorists.

Steve Pigott, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works.

“However it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Middlesbrough.

“NGN is continuing to carry out essential services whilst observing strict Government guidelines for safe distance working and following health and safety guidance during the Coronavirus outbreak.

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

In line with UK Government guidance, NGN is continuing to carry out essential services including responding to gas emergencies, carrying out emergency repairs and undertaking critical maintenance activities, to ensure communities continue to receive a safe and reliable gas supply.

To ensure it can continue to deliver the highest standards of service, and to protect its colleagues, customers and our communities, NGN is suspending the majority of its planned work programme until further notice.

You can find out more about the steps that NGN is taking to keep customers and colleagues safe during the Coronavirus outbreak at www.northerngasnetworks.co.uk

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Care packages from Northern Gas Networks bring essentials and comfort to customers across the region

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Staff at Northern Gas Networks (NGN) are helping to meet the needs of people who are most vulnerable to coronavirus by providing care packages of essential items free to customers’ homes, from West Yorkshire all the way to Northumberland.

For many people self-isolating at home who can’t make it to the shops, having access to enough food and other essential items can be a source of worry.

With colleagues living and working in communities right across the North of England, NGN is well placed to step in and deliver care packages directly to people’s doorsteps.

Our depot teams have been busy putting together the care packages, which include in-demand items such as pasta, tea and toilet rolls, as well as a puzzle book to help customers keep their minds active while they stay indoors. The packages also include an information card which signposts customers to further support and Northern Gas Networks’ own Customer Care Team.

During every gas emergency visit, our emergency response engineers are asking customers who are self-isolating or are shielding if they would benefit from a care package.

If the customer says yes, then our engineers let their local depot know, and a package is put together. It’s then delivered by one of our Customer Care Officers or a depot admin colleague. All the packages are left safely on doorsteps and social distancing is always practiced.

NGN is also linking up with local charities, businesses and voluntary organisations to find out who is in most urgent need and could benefit from a care package.

For instance, in Leeds, NGN Customer Care Officers Katherine Lee and Aira Bree Watson have been delivering care packages to those most in need. One customer said: “I was put forward to receive a care package as me and my children are on total lockdown for my son’s health. Wow; when it came I couldn’t believe the amount and the great selection of items; even a crossword book. Thank you so much; it was a big help and the children are very happy too.”

Katherine and Aria are also working with Age UK Leeds to provide care packages to their vulnerable clients, and with the charity Wetherby In Support of the Elderly. Age UK Leeds said: “Big thanks to Aira and Katherine in Leeds who donated packages of essential items that we can give to older people in need in the city.”

In the Pennines, Customer Care Officer Amy Hurd has donated care packages to Norton House care home in Elland, which included toiletries for the staff and two tablets that residents can use to talk to and see their families: a crucial lifeline during lockdown when care home residents can feel isolated from loved ones.

Further north, Washington Riding School near Sunderland received some bags of animal feed and carrots for their horses, from Customer Care Officer Hollie Scott.

The riding school offers lessons and therapy sessions to both children and adults with a range of physical and learning disabilities. It relies on volunteers and donations to keep running, but since the lockdown the school has had to temporarily close and it has had no income. NGN’s donation of feed will help them to keep the school going, so that they can continue to provide lessons for disabled riders when they are able to reopen.

NGN’s Customer Experience Development Manager, Steve Dacre, said: “For our vulnerable customers staying home and staying safe is saving lives, but it’s still a worry if you can’t leave the house to buy the essentials you need. At NGN, we have colleagues living and working at the heart of our communities. It makes good sense for us to mobilise our workforce to be able to deliver care packages to those who need them most, and to support our local charities so that they can do more.”

NGN is now encouraging community organisations, charities and local businesses to send in requests for support: from volunteers, to access to vehicles and drivers. Anyone working for an organisation that is looking for support, or knows someone who does, can get in touch with NGN at AskNGN@northerngas.co.uk

Anyone who smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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UPDATE: Northern Gas Networks carrying out essential works to maintain a safe and reliable gas supply for residents at Jesmond Road, Newcastle

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out critical work to ensure the continued safe and reliable supply of gas to customers at Jesmond Road, Newcastle.

The ageing main has undergone several recent emergency repairs, so has now been prioritised for urgent reinforcement work.

Work began on Monday 4 May, and is taking place in the main carriageway on Jesmond Road (A1058), as part of a five-week project planned in collaboration with Newcastle City Council.

To ensure the safety of colleagues, customers and the local community at this time, the work is being carried out exclusively in the street, observing strict Government guidelines for safe distance working and following health and safety guidance. 

In order for engineers to carry out the next phase of work safely and efficiently, and to protect members of the public, a temporary road closure will be introduced on Jesmond Road approaching the Central Motorway (A167) from Wednesday 13 May.

The road closure will affect the four-way traffic lights at the junction of Jesmond Road, Osborne Road and Osborne Terrace, and will stay in place for two weeks from 13 May.

Motorists will still be able to access the Central Motorway if travelling northbound, towards Cowgate, however will not be able to use the southbound slip road leading into the city centre from Jesmond Road.

Signs will be displayed for motorists and a fully signposted diversion put in place.

Richie Manuel, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works, however it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Jesmond.

“NGN is continuing to carry out essential services whilst observing strict Government guidelines for safe distance working and following health and safety guidance during the Coronavirus outbreak.

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

In line with UK Government guidance, NGN is continuing to carry out essential services including responding to gas emergencies, carrying out emergency repairs and undertaking critical maintenance activities, to ensure communities continue to receive a safe and reliable gas supply.

To ensure it can continue to deliver the highest standards of service, and to protect its colleagues, customers and our communities, NGN is suspending the majority of its planned work programme until further notice.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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UPDATE: Northern Gas Networks carrying out critical work to maintain a safe and reliable gas supply for Grey Street, Newcastle

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out critical work to ensure the continued safe and reliable supply of gas to customers in Grey Street, Newcastle.

The ageing main has undergone several recent emergency repairs, so has now been prioritised for urgent replacement, where the existing metal pipes will be replaced with more durable plastic ones.

Work began at the end of April to replace the gas pipes at the top of Grey Street, in the pedestrian zone near Monument outside of Pret a Manger, and this section is now nearing completion.

Additional work at the junction of Grey Street and Mosley Street is also being carried out at the same time, planned in close collaboration with Newcastle City Council.

In order for engineers to complete the work safely and efficiently, and to protect members of the public, it will now be necessary to introduce temporary traffic management during this phase.

Beginning on Monday 11 May, the junction of Grey Street and Mosley Street is closed in all directions with temporary traffic lights in place for two weeks.  Signs will be displayed for motorists and a fully signed diversion put in place.

To ensure the safety of colleagues, customers and the local community at this time, the work is being carried out exclusively in the street, observing strict Government guidelines for safe distance working and following health and safety guidance.

Richie Manuel, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is essential we complete them in order to continue to maintain a safe and reliable gas supply to Newcastle.

“NGN is continuing to carry out essential services whilst observing strict Government guidelines for safe distance working and following health and safety guidance during the Coronavirus outbreak.

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

In line with UK Government guidance, NGN is continuing to carry out essential services including responding to gas emergencies, carrying out emergency repairs and undertaking critical maintenance activities, to ensure communities continue to receive a safe and reliable gas supply.

To ensure it can continue to deliver the highest standards of service, and to protect its colleagues, customers and our communities, NGN is suspending the majority of its planned work programme until further notice.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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