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Essential gas mains upgrade on Queens Road, Hull

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The north of England’s gas distributer, Northern Gas Networks (NGN), is investing in the upgrade of the ageing gas distribution network around Queens Road, Hull.

The project, which started on 20th May 2019, is part of NGN’s ongoing development of infrastructure in the area and involves replacing over 500 metres of existing metal gas mains with more durable plastic pipes, to ensure the continued safe and reliable supply of gas to customers for years to come.

All work has been planned in conjunction with Hull City Council and is being carried out during the school summer holidays to minimise traffic disruption.

In order to complete the next part of the work safely and efficiently, it has been necessary to introduce some temporary traffic management.

Three-way traffic lights are in place at the mini roundabout at the junction between Queens Road, Princes Avenue and Princes Road. These will be in position until Sunday 1st September, and will be removed in time for the return to school on Monday 2nd September.

It’s expected that motorists will encounter some delays while the traffic management measures are in place, so are advised to find an alternative route for the next two weeks or leave extra time for journeys.

Gerry Hart, Site Manager for NGN, said: “We would like to thank all our customers and commuters for their patience while we carry out this essential work to modernise the gas network in Hull. We are very sorry for the inconvenience the work is causing and we’re doing every we can to complete the project as soon as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Northern Gas Networks announced as finalists for global customer awards

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The North of England’s gas distributor, Northern Gas Networks (NGN), has been shortlisted as finalists for three international awards, recognising its commitment to delivering outstanding customer experience.

The renowned International Customer Experience Awards receives entries from organisations across the globe and acknowledges inspiring businesses dedicated to providing its customers with an excellent service.

With customer satisfaction at the heart of all its missions, NGN has been shortlisted for the Best Customer Experience Strategy – CX and Beyond, Business Change or Transformation and Customer-Centric Culture – Transformation awards.

This news adds to a long list of achievements for the company this year, having recently been shortlisted for six national awards in the UK Customer Experience Awards 2019, including: The Team of the Year – Customer Centricity, Use of Insight & Feedback – Customer Satisfaction, Customers at the Heart of Everything – Initiative, B2B Customer Experience and Product or Service Development and Employees at the Heart of Everything awards.

Eileen Brown, Customer Experience Director at Northern Gas Networks, said: “We are immensely proud to be shortlisted for both the International and UK Customer Experience Awards. Our customers are always front and centre in everything that we do and to receive this recognition is testament to the quality of service delivered by our dedicated teams. We deliver gas to over 2.7 million homes and businesses across the North of England, and we are absolutely thrilled to be acknowledged for our service both nationally and globally.”

Northern Gas Networks was shortlisted for six UK Customer Experience Awards in 2014 in recognition of its work to transform customer experience and was awarded six gold awards including securing the award for Overall Best Customer Experience.

For further information about the project, please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Upgrade to gas distribution network on Montgomery Way and Geltsdale Avenue and surrounding streets, Carlisle

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Northern Gas Networks (NGN), the North of England’s gas distributer, has been working with Cumbria County Council to carefully plan work to upgrade the gas infrastructure in the Geltsdale Avenue and Montgomery Way areas of Carlisle.

The project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing more than 2.5 km of existing metal gas pipes with more durable alternatives. This will ensure that customers in the area can continue to heat their homes and businesses for many winters to come.

Following discussions with Cumbria County Council and other infrastructure providers working in the area, NGN’s essential work will begin on Geltsdale Avenue and surrounding side streets on Tuesday 27 August. Work on a small stretch of Warwick Road, and on Montgomery Way, is scheduled to take place only after ongoing work to upgrade water infrastructure in the area is complete.

Richie Manuel, Business Operations Lead for Northern Gas Networks said: “Northern Gas Networks recognises that Warwick Road is a busy road in and out of Carlisle so we have worked closely with Cumbria County Council and other utility providers to schedule work to ensure that we minimise disruption caused.

“We will be able to share further details once a start date for the work on Warwick Road and Montgomery Way is agreed with Cumbria County Council. In the meantime, we would like to thank everyone for bearing with us while we complete this essential work.”

Northern Gas Networks has been door knocking homes and businesses to make them aware of the work and will share updates on its website – northerngasnetworks.co.uk, Twitter @NGNgas and Facebook/northerngasnetworks as work progresses.

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Essential upgrade to gas distribution network on Windebrowe Avenue, Keswick and surrounding streets

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The North of England’s gas distributor, Northern Gas Networks (NGN), is carrying out essential works to upgrade the gas distribution network in and around Windebrowe Avenue, Keswick.

The project, which is expected to begin on Monday 23 September with a duration of around 18 weeks, is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing existing metal gas pipes with more durable plastic ones. This will ensure that customers in the area continue to receive a safe and reliable gas supply and can heat their homes for many years to come.

The works have been carefully planned in conjunction with Cumbria County Council and NGN has made every effort to minimise the impact of the essential works on road users and members of the public.

While still in the planning stages, it can be confirmed that the project will not impact the flood defence work that is being carried out in the town or the diversion routes that are in place while flood defence improvements are underway. Furthermore, it will not be necessary to close any roads to traffic while the gas mains upgrade is taking place.

In order to carry out the work safely and efficiently it may be necessary to install temporary three-way traffic lights at the junction of Trinity Way and Windebrowe Avenue (near to St Herbert’s C of E School) for one week from Monday 22 October.

NGN has planned this stage of the work to coincide with the school half term holidays, so that in the event that temporary traffic lights are required, the impact on road users, the school and parents is kept to a minimum.

It may also be necessary to temporary suspend parking bays on one side of Windebrowe Avenue for two weeks in October / November and NGN will be talking to local residents to keep them informed as plans progress. Access for residents will be maintained at all times.

Stevie Sharp-Brown, Community Care Officer for Northern Gas Networks said: “We have been working closely with Cumbria County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“I’d like to thank everyone for bearing with us while we complete these essential works.”

NGN will be door knocking customers affected by the work and is holding a community drop in event on Monday 9 September from 5pm – 7pm at the Twa Dogs Inn Pub on Penrith Road where the team will be available to share more information about the work.

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Northern Gas Networks wins Gold ROSPA Award for health and safety good practice

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The North of England’s gas distributer, Northern Gas Networks (NGN), has been awarded a prestigious Gold award by the Royal Society for the Prevention of Accidents (RoSPA) for excellent health and safety practices during 2019.

It is the third consecutive year that NGN has achieved a Gold award; demonstrating the company’s strong commitment to the safety of its customers and employees.

The international RoSPA Health and Safety Awards recognise important achievements in health and safety management systems, including good practice in the areas of leadership and workforce involvement.

Each year, businesses submit a portfolio of evidence to demonstrate their commitment to core health and safety objectives. All the submissions are then independently assessed by a RoSPA panel.

Mark Simpson, EHS Manager for Regulation at NGN, said: “As the North of England’s gas distributer, operating a safe and reliable gas network is our number one priority.  I am delighted with the Gold RoSPA achievement. It recognises the hard work and commitment of all our employees to ensuring the health and safety of our customers and our colleagues. And to have been recognised with a Gold award for the third consecutive year demonstrates how excellent health and safety management is core to what we do as an organisation.”

Julia Small, RoSPA’s head of qualifications, awards and events, said: “The RoSPA Awards have become the key fixture in the health and safety calendar, with new sponsors and new awards this year including the Leisure Safety Awards, the Safe@Work Safe@Home Award and the Inspiration Awards. Highly-respected, with almost 2,000 entrants every year, RoSPA award winners benefit from the wide-ranging rewards of improved sector reputation.”

Northern Gas Networks will be presented with the award at a ceremony in Glasgow on Thursday 12th September 2019.

For more information about the RoSPA Awards, please visit www.rospa.com/awards

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days

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Essential upgrade to gas distribution network on Great North Road in Gosforth, Newcastle upon Tyne

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The North of England’s gas distributor, Northern Gas Networks (NGN), is carrying out essential works to upgrade the gas distribution network in and around Great North Road, Gosforth.

The project represents around £90k and is part of NGN’s ongoing investment in the gas infrastructure in the area. It involves replacing more than 300 metres of existing metal gas pipes with more durable plastic ones. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The works have been carefully planned in conjunction with Newcastle City Council, having been planned to take place during the school summer holidays when traffic is lighter than usual. The project is expected to take about five weeks to complete.

In order to protect NGN engineers and members of the public, it has been necessary to introduce some temporary traffic management measures in and around Great North Road, southbound between Broadway roundabout and ASDA Gosforth. This involves a lane closure so that engineers can reach the gas main.

It’s expected the lane closure will be removed before schools start back in September. In the meantime, motorists and commuters are advised to leave extra time for travel because of the traffic management in place, which is significantly affecting journey times.

Alan Robley, Site Manager for NGN, said: “We have been working closely with Newcastle City Council to carefully plan these works and will be doing all we can to minimise disruption.

“We’d like to apologise for any inconvenience that people may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

NGN Customer Care officers have been door-knocking local residents and businesses to make customers aware of the project’s latest phase, while on-site signage will advise road users of the work taking place. Regular updates will also be available on our website, northerngasnetworks.co.uk, on Twitter @NGNgas and on Facebook @northerngasnetworks.

Shops and businesses in the area will remain open as usual while the works are underway.

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Essential upgrade to gas distribution network on Church Lane, Middlesbrough

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The North of England’s gas distributor, Northern Gas Networks (NGN), is carrying out essential works to upgrade the gas distribution network in and around Church Lane and Acklam Road, Middlesbrough.

The £140,000 project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing around 2,000m of existing metal gas pipes with more durable plastic ones. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The works have been carefully planned in conjunction with Middlesbrough Council. In order to carry out the work safely and efficiently it will be necessary to close the Church Lane and Acklam Road junction for around three weeks from 29 July. As of today (Monday 5 August) the southbound lane of Acklam Road will also be closed for two weeks.

Steve Storey, Site Manager for Northern Gas Networks, said: “We have been working closely with Middlesbrough Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“I’d like to thank everyone for bearing with us while we complete these essential works.”

You can find out more about the project by visiting the NGN website – www.northerngasnetworks.co.uk and searching for works in your area.

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Upgrade to gas distribution network at Newcastle Road, Chester-le-Street

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The North of England’s gas distributor, Northern Gas Networks (NGN), will begin essential gas mains replacement work on Newcastle Road, Chester-le-Street today (Monday 5 August) for approximately one week.

The project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing existing metal gas pipes with more durable alternatives.  This will ensure that the community continues to receive a safe and reliable gas supply for generations to come.

NGN has prioritised the pipe for replacement to minimise any inconvenience caused by future repairs.

The upgrade has been carefully planned in conjunction with Durham County Council to minimise the inconvenience caused.

In order for works to be carried out safely and efficiently, a small section of the south-bound carriageway will be closed from the A693 roundabout at Blind Lane.  A signed diversion will be in place for road users.

Bus stops on the closed section of Newcastle Road will be temporarily suspended throughout the duration of the work and road users are advised to leave extra time for travel.

NGN’s Customer Care Officers are door-knocking residents to make customers aware of the work, while on-site signage will provide information about the work taking place. Regular updates will also be available on NGN’s website northerngasnetworks.co.uk, Twitter @NGNgas and Facebook @northerngasnetworks.

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Upgrade to gas distribution network at Mill Street West, Dewsbury

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The North of England’s gas distributor, Northern Gas Networks (NGN), is investing £70k to upgrade the gas distribution network in the Mill Street West area of Dewsbury.

The project will begin on Monday, 19 August and is expected to last approximately five weeks, having been planned in close conjunction with Kirklees Council.

The scheme involves replacing 200 metres of ageing metallic gas main with new, more durable plastic pipes. This is to ensure the safe, continued and reliable supply of gas to customers in Dewsbury for years to come.

To protect our teams and members of the public during the work, it will be necessary to introduce the following traffic management.

A partial road closure will be introduced at Mill Street West from 19 August until 22 September.

Traffic will not be able to enter Mill Street West from Savile Road or by crossing from Mill Street East, however motorists will be able to exit Mill Street West as normal.
A full signed diversion will be in place during this time.

It’s expected that journey times will be increased because of the traffic management, so all motorists and commuters are advised to leave extra time for travel.

NGN’s Customer Care team will be on site throughout to provide updates to affected businesses and residents. Further updates will be provided throughout the scheme.

Updates will also be posted on Facebook/northerngasnetworks and @NGNgas as well as Kirklees Council’s channels.

Chris Nevison, NGN Business Operations Lead for Pennines, said:  “After safety, minimising the impact of road works on our customers is our top priority, and we have worked closely with Kirklees Council to plan these works.

“We understand how town centre works have a major impact on road users, and because of this we have utilised the school summer holidays to carry out the work, in order to minimise impact on traffic.

“We’d like to thank all our customers for their patience whilst we carry out this essential project, and apologise for any inconvenience the works may cause as we look to complete them as safely and quickly as possible.’’

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Essential upgrade to gas distribution network at Newlands Gardens, Workington

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Northern Gas Networks (NGN), the gas distributor for the North, is carrying out an essential upgrade to the gas distribution network at Newlands Gardens, Ashfield Road and Moorfield Avenue in Workington.

The project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing more than 3.5 kilometres of existing metal gas pipes with more durable plastic ones. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The 24-week project will begin on Wednesday 7th August, having been carefully planned in conjunction with Cumbria County Council.

In order to carry out the work as safely and efficiently as possible, it will be necessary to introduce some traffic management on Ashfield Road at a later stage of the project.

Temporary lights will be placed on Ashfield Road from early October, and are expected to be in place for around four weeks.

A customer drop in meeting to talk more about the works is being held at Moorclose Community Centre, Needham Drive, on Monday 5th August between 5-7pm.  

The session is a chance for residents and businesses to meet the team carrying out the work, learn more about the project and ask any questions.

Richie Manuel, Business Operational Leader for Northern Gas Networks, said: “We have been working closely with Cumbria County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

NGN’s Customer Care team will be visiting homes and businesses in the area to talk more about the works, and will provide regular updates on the project through at www.northerngasnetworks.co.uk, @NGNgas and Facebook.com/northerngasnetworks

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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