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Essential upgrade to gas distribution network Bradford Road, Northaram

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The North of England’s gas distributor, Northern Gas Networks (NGN), is continuing work  to upgrade the gas distribution network in Northaram. Work is currently taking place on Bradford Road, Westercroft Lane, Lydgate and Back Clough.

The project is part of NGN’s ongoing investment in the area’s gas infrastructure.  Engineers will be replacing 5km of old metal gas pipes with new, more durable plastic versions, to ensure the continued, safe and reliable supply of gas to customers in the area for years to come

The project has been carefully planned in conjunction with Calderdale Council to minimise any disruption to traffic and residents.

Work began in January and is scheduled to last for 60 weeks.  In order for the works to be carried out safely and efficiently, temporary three-way traffic lights were introduced on Bradford Road, Lydgate and Back Clough on 15thOctober, and will be in place for three weeks.

A temporary road closure on Westercroft Lane is also in place for the same duration, with a full signed diversion for motorists.

NGN’s Customer Care Officers have been door-knocking residents and businesses to make customers aware of the work, while on-site signage advises motorists of the work taking place.

Regular updates are available on NGN’s website northerngasnetworks.co.uk, Twitter @NGNgas and Facebook @northerngasnetworks.

Shops and businesses in the area will remain open as usual throughout the project.

Matt Judge, Site Manager for Northern Gas Networks, said: “We have been working closely with Calderdale Council to carefully plan these works and are doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

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Essential upgrade to gas distribution network on Aspin Lane, Knaresborough

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The North of England’s gas distributor, Northern Gas Networks (NGN), will be investing £300,000 to upgrade the gas distribution network in Clifford, near Knaresborough.

The project is part of NGN’s ongoing investment in the gas infrastructure in the area to ensure the continued, safe and reliable supply of gas to customers in the area for years to come.  Engineers will be replacing old metal gas pipes with more durable alternatives that will last for many years to come.

The project has been carefully planned in conjunction with Harrogate Borough Council and North Yorkshire County Council to minimise any disruption caused.

Work will begin on Monday 21 October 2019 and is scheduled to last for approximately 10 weeks.  In order for works to be carried out safely and efficiently, it will be necessary to implement temporary traffic management measures throughout the project, as follows:

 

  • On Monday 21 October there will be two-way temporary traffic lights on Stockdale Walk for approximately two weeks;
  • From Monday 28 October there will be a road closure in place on York Lane, at the junction of York Road, for approximately two weeks. At the same time, there will also be a lane closure on King James Road. This lane closure will mean that traffic will be able to travel down King James Road and on to York Road but will not be have access in the opposite direction, from King James Road from York Road, and
  • Work will continue but there will be no further traffic management required until Monday 9 December, when there will be four-way temporary traffic lights on Aspin Lane at the junction of Crag Lane. These will be in place for two weeks.

 

Shops and businesses in the area will remain open as usual throughout the project.

NGN’s Customer Care Officers have been door-knocking local residents and businesses to make customers aware of the work, while on-site signage will advise motorists of the work taking place. Regular updates will also be available on NGN’s website northerngasnetworks.co.uk, Twitter @NGNgas and Facebook @northerngasnetworks.

Chris Cunniff, Site Manager for Northern Gas Networks, said: “We have been working closely with Harrogate Borough Council and North Yorkshire County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Northern Gas Networks scoops three wins at UK Customer Experience Awards

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The North of England’s gas distributor, Northern Gas Networks (NGN), has won three awards at the UK Customer Experience Awards 2019, recognising its commitment to delivering outstanding customer service.

The renowned UK Customer Experience Awards (10 October) were held during National Customer Service Week and acknowledge organisations and inspiring businesses across the UK.

Northern Gas Networks was shortlisted for six awards at the event for dedication to its customers, taking home Gold for Product or Service Development, Silver for Employees at the Heart of Everything and Bronze for Use of Insight & Feedback – Customer Satisfaction.

The gas distribution network was praised for its work to use insights to improve customer satisfaction.  Northern Gas Networks innovative driveways project – to proactively reach out to customers to plan gas mains replacement work around home improvements and minimise disruption – was also heralded, as was the company’s dedication to continuing to grow a united and empowered team by fostering a community-focussed culture with people at the heart of everything that it does.

Eileen Brown, Customer Experience Director at Northern Gas Networks, said: “As the North of England’s gas distributer we’re extremely privileged to deliver gas to around 6.8 million customers throughout the North of England.

“Delivering truly great customer service continues to be at heart of everything that we do and we are immensely proud to have been recognised once again at the UK Customer Experience Awards.”

Northern Gas Networks was shortlisted for six UK Customer Experience Awards in 2014 in recognition of its work to transform customer experience and was awarded six gold awards including securing the award for Overall Best Customer Experience.

For more information about Northern Gas Networks please visit northerngasnetworks.co.uk

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Essential gas mains repair work on Byron Terrace, Seaham

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Northern Gas Networks (NGN), the North of England’s gas distributor, is starting work on Monday 14 October to repair a gas main outside New Seaham Primary School on Byron Terrace, Seaham.

As the gas main is located in the road, to carry out this work as quickly and safely as possible, it will be necessary to install temporary four-way traffic lights in place of the exiting lights at the junction of Byron Terrace and Lord Byrons Walk.

Road users are advised to allow extra time for travel while the work is being carried out.

Mark Watson, Site Manager at Northern Gas Networks, said: “The safety of our customers and engineers is our number one priority, and the use of temporary traffic lights is absolutely necessary to complete this essential repair.

“We would like to thank customers for their patience at this time and apologise for any inconvenience experienced. We will keep residents and road users updated throughout the work.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Inspiring the next generation in Newcastle – STEM school project benefits from the Community Partnering Fund

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School pupils in Newcastle are among the beneficiaries of the Community Partnering Fund, a grant scheme delivered in partnership by Northern Gas Networks (NGN), Northern Powergrid and Leeds Community Foundation.

Success4All, an education charity that helps children and young people achieve their full potential, received funding to elevate engagement in science-based subjects in schools in the North East. It used the funding to develop and deliver a new, six-week Energy STEM Challenge project, designed to engage and inspire pupils. It provides unique opportunities for pupils to explore ‘real-life’ science and take part in hands-on learning activities.

The Community Partnering Fund is awarded to grassroots projects and third-sector organisations across the North of England that demonstrate an innovative approach to sustainability, encourage interest in STEM subjects and career opportunities, assist with hardship associated with fuel poverty, and those that promote knowledge of energy efficiency and home safety.

Following funding, four schools have signed up to take part in the Energy STEM Challenge project to date, benefiting 52 children in Newcastle. Participating schools are provided with a package of activities by Northern Gas Networks and Northern Powergrid that aid teachers in lesson planning and provide practical learning with a focus on energy and electricity. The challenge offers a platform for pupils to acquire new skills and ways of thinking, covering key curriculum topics such as where electricity comes from and how circuits, conductors and insulators work.

Success4All provides learning hubs, clubs and summer schools to help increase opportunities and support available to youngsters. Kirsty Hayward, STEM Engagement Manager at Success4All comments on the success of the project:

“The response we’ve had so far has been fantastic. Science at primary school doesn’t have much of a practical element, so putting these ready-made, packaged activities into schools greatly assists teachers in creating engaging learning experiences, as well as supporting children’s development through hands-on exercises.

“What sets the Energy STEM Challenge project apart from standard learning is that it also encourages young people to consider real-life challenges and problems that apply to the world outside of the classroom, such as ‘what would we do without electricity?’ and ‘how can we find innovative ways to produce energy efficiently that lower the impact we have on our environment?’.

“One school group has fully completed the project so far and has taken part in a trip to Northern Gas Networks’ Cannon Park site to see gas holders in person, as well as learning about the history and undertaking a hazard-spotting exercise.

“The Community Partnering Fund not only allowed us to develop the challenge but aided our yearly Fun Day, our end-of-year event with games, arts and crafts for the local community. This year we added a story-telling element about energy at home, how to stay safe and what we can do to look after the environment. It has boosted the confidence of the children involved by challenging their ideas and pushing them to think in new ways.

“The fund was interesting to us due to the interest in STEM subjects. To have the support from companies like Northern Gas Networks and Northern Powergrid who are visible, well-known in the community and whose teams are willing to get involved themselves was an ideal match for our programmes. We’ve reached over 200 people with this initiative, with more ideas in the pipeline. We’re very excited to see how it develops!”

The latest round of funding available through the Community Partnering Fund is now open to applications, and charities and community projects such as Success4All are invited to come forward before midday on 15 October.

Applicants have the potential to receive a share of a grant distribution worth more than £100,000 across two phases. The first phase will award grants of between £1,000 and £10,000 from a £50,000 fund pot, with £50,000 previously awarded in the Spring).

Kirsty provides the following advice to those considering entering for the first time:

“The Community Partnering Fund is a brilliant initiative and you would be surprised at the amount of support available. Don’t be afraid to ask for advice, and by engaging in a conversation we were able to involve the team at Northern Gas Networks directly in our course programme. The funding enabled us to deliver the programme we had designed and elevated our activity by allowing us to add extra topics and elements to the programme.

“Attend the welcome event to meet those who are taking part. Hearing from other organisations was fascinating and eye-opening as to the amount of great work happening locally in our region.

“Communities have a responsibility to push the sustainability agenda forward. Incorporating interactive science activities into a community event helps to make energy efficiency fun yet practical. Together we can really make an impact and motivate change.”

For more information, search for #CommunityPartneringFund on social media, or visit www.leedscf.org.uk/community-partnering-fund to apply.

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Botcherby Community Centre benefits from grass roots grants programme

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A Carlisle-based community centre was among the beneficiaries of the Community Partnering Fund, a grant scheme delivered in partnership by Northern Gas Networks (NGN), Northern Powergrid and Leeds Community Foundation which allows grass roots organisations to bid for funding, which will help deliver benefits to their local communities.

Botcherby Community Centre, a former school that helps to educate and advise adults on the issues that affect their local neighbourhood, received funding to introduce educational workshops and training in Carlisle.

The funding benefited 46 residents through the introduction of a Level 2 Debt Awareness course, delivered by National Energy Action, and a Dementia Friends awareness session, delivered by trained colleagues from Northern Gas Networks. Funding also supported the centre to create a short film on the importance of recognising the signs and symptoms of carbon monoxide.

The Community Partnering Fund is awarded to grassroots projects and third-sector organisations across the North of England that demonstrate an innovative approach to sustainability, encourage interest in STEM subjects and career opportunities, assist with hardship associated with fuel poverty, and those that promote knowledge of energy efficiency and home safety.

Following funding, Botcherby Community Centre has collaborated with four other community centres, a resident’s association, the local CVS, Riverside Housing and members of a learning disability group, helping to bring partners together surrounding common interests in their community. The centre provides a platform and safe place for people in need to acquire new skills and ways of thinking, covering topics of energy safety, money management issues and carbon monoxide.

Helen Fisher, Manager at Botcherby Community Centre comments on the success of the project:

“The funding we received from the Community Partnering Fund has been incredible and has had an immense impact on the local Carlisle community. The awareness sessions have been paramount in promoting energy safety and saving.

“There is no doubt that all those involved in the training sessions have learned something new and have been encouraged to make a difference in their own home, as well as passing on information about fuel poverty, energy saving and safety to their family and friends. We received excellent feedback from attendees, with many choosing to check energy comparison sites at home, resulting in home energy savings of over £400 in some cases.

“The Community Partnering Fund has allowed us to start working on a number of new opportunities, including a project with adults with learning disabilities to guide them on scripting, performing and producing a film about the dangers of carbon monoxide when camping.

“One volunteer with a community association in Carlisle has been a keen participant in the project, having attended and received a Level 2 accreditation in fuel debt advice, as well as becoming a willing Dementia Friend. She is now an advocate and provides advice and support for those struggling to pay their energy bills and shares safety advice with residents.

“It has been incredible to have support from companies like Northern Gas Networks and National Energy Action, who are well-known in the community and are passionate about providing support to communities such as ours. We have reached over 100 people since receiving the funding, with plenty of ideas in the pipeline – it is an extremely exciting time for Botcherby Community Centre.”

The latest round of funding available through the Community Partnering Fund is now open to applications, and charities and community projects such as Botcherby Community Centre are invited to come forward before midday on 15th October.

Applicants have the potential to receive a share of a grant distribution worth more than £100,000 across two phases. The first phase will award grants of between £1,000 and £10,000 from a £50,000 fund pot, with £50,000 previously awarded in the Spring).

Helen provides the following advice to those considering entering for the first time:

“The Community Partnering Fund provides fantastic opportunities for local groups. A good project is all about partnering with organisations that can provide expert advice and support to deliver more for communities and expand reach.

“To make the most of a fund like this it’s extremely important that you ask questions, through doing so we were able to involve the teams at Northern Gas Networks and National Energy Action into our projects, which elevated our results and helped to make a real difference to the lives of residents.

“Communities have a responsibility to ensure those residents that require additional support are made aware of any issues affecting their local area, particularly when it comes to safety.  It’s not just about the funding, make sure you take advantage of the opportunity for ongoing expert guidance and support.”

For more information, search for #CommunityPartneringFund on social media, or visit www.leedscf.org.uk/community-partnering-fund to apply.

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Essential upgrade to gas distribution network in Papcastle, Cockermouth

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The North of England’s gas distributor, Northern Gas Networks (NGN), is carrying out essential works to upgrade the gas distribution network in the Papcastle area of Cockermouth. This work will affect the areas around The Mount, Papcastle Road and Gote Road.

The £350,000 project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing around 2.5km of existing metal gas pipes with more durable plastic equivalents. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The project will last for approximately 20 weeks in total and is due to start on Monday 7 October 2019. It has been carefully planned in conjunction with Cumbria County Council. NGN engineers will be working hard to complete the work as quickly as possible and will provide regular updates throughout the project.

In order to carry out the works safely and efficiently, it will be necessary to introduce some traffic management measures. The work has been planned to be carried out in phases, to minimise the disruption caused. These are as follows:

• A road closure from the Belle Vue pub on Drovers Lane up to Castle Gardens near The Mount, starting on Monday 7 October. The closure will be in place for approximately three weeks;
• When this first phase of work on Drovers Lane is complete, a one-way only system will be introduced on The Mount. NGN expects this phase to be in place for approximately six weeks, and;

• On Papcastle Road between Derwent Mews and the Old Pump House two-way traffic lights will be in place for approximately another five weeks.

Road users are advised to allow extra time for their journeys as travel times may be affected, and to use alternative routes if at all possible.

Richie Manuel, Business Operations Lead for Northern Gas Networks, said: “We have been working closely with Cumbria County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Essential gas mains repair work on South Street, Durham

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Engineers from Northern Gas Networks (NGN), the North of England’s gas distributor, are carrying out an emergency repair on a gas main outside the Forty Winks Guest House on South Street, Durham.

The road will be closed for vehicle access until further notice, with access for residents only using Framwellgate Bridge. Pedestrians access will be maintained.

Andy Coates, Site Manager at Northern Gas Networks, said: “The safety of our customers and engineers is our number one priority, and closing the road while the gas main is repaired is essential in ensuring the public and our workforce stay safe at all times.

“We would like to thank customers for their patience at this time and apologise for any inconvenience experienced. We will keep businesses and road users updated throughout the work.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Essential £300k upgrade to gas distribution network along Hollin Lane, Wakefield

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Northern Gas Networks gas network upgradeThe north of England’s gas distributor, Northern Gas Networks (NGN), is investing £300k to upgrade the gas distribution network in and around Hollin Lane in Wakefield.

The project is part of NGN’s ongoing work to modernise the infrastructure in the area and involves replacing 1.4km of existing metal gas mains with more durable plastic pipes, to ensure the continued safe and reliable supply of gas to customers in Wakefield for years to come.

The work, which began on Monday 16 September, is progressing well and is expected to take approximately a further 13 weeks to complete.

All the project has been planned in partnership with Wakefield Council, to ensure all works are completed with as little disruption as possible.

In order for the works to be completed safely and efficiently, is it necessary to introduce a number of traffic management measures as the work progresses along Hollin Lane. The work is being carried out in phases, in order to minimise the disruption caused. These are as follows:

Phase 1:
In the week starting Monday 30 September two-way temporary traffic lights will be in place on Hollin Lane between the junction with Howard Crescent and the junction with Grove Park. These lights will remain in place for two weeks.

Phase 2:
On Monday 14 October, a road closure will begin further along Hollin Lane between the junctions with Grove Park and Milton Close, and will remain in place for approximately two weeks. A second closure will then be introduced on Hollin Lane on Monday 28 October between the junction with Milton Close and with Primrose Lane and will stay in place for three weeks. This closure will then progress up Hollin Lane to the junctions with Primrose Lane and Winden Close, beginning on Monday 18 November and will remain in place for approximately two weeks.

Phase 3:
The last road closure will start on Monday 4 December between the junctions with Winden Close and Denby Dale Road for a final two weeks.

Russell Kaye, Business Operations Lead for the East Riding at Northern Gas Networks, said: “We would like to thank all our customers for their continued patience while we complete these essential works. We know that no one likes roadworks, and we’ve carefully planned the work to be carried on in phases to minimise the disruption caused. We urge customers to plan ahead and allow extra time for travel while we are working in the area. ”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Essential upgrade to gas distribution network on Lord Mayor’s Walk, York

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The North of England’s gas distributor, Northern Gas Networks (NGN), will be investing £200,000 to upgrade the gas distribution network in York.

The project is part of NGN’s ongoing investment in the gas infrastructure in the area to ensure the continued, safe and reliable supply of gas to customers in the area for years to come.  Engineers will be replacing the old metal gas pipes with new plastic versions, which are more durable and will last for years  to come.

The project has been carefully planned in conjunction with City of York Council to minimise any disruption caused.

Work will begin on Monday 30 September 2019 and is scheduled to last for approximately four weeks.  In order for works to be carried out safely and efficiently, it will be necessary to implement temporary traffic lights on Lord Mayor’s Walk, at the junction of Monkgate, for the full duration of the project.  On-street parking will also be suspended along Lord Mayor’s Walk and our engineers will be working seven days-a -week.

NGN’s Customer Care Officers have been door-knocking residents and businesses to make customers aware of the work, while on-site signage will advise motorists of the work taking place. Regular updates will also be available on NGN’s website northerngasnetworks.co.uk, Twitter @NGNgas and Facebook @northerngasnetworks.

Shops and businesses in the area will remain open as usual throughout the project.

Dave Smales, Site Manager for Northern Gas Networks, said: “We have been working closely with City of York Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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