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Northern Gas Networks (NGN), the gas distributor for the North of England, will be carrying out essential work in Norton.  The work is expected to begin on Monday 21 September and will involve replacing the ageing metal pipework with new, more durable plastic pipes.

NGN is investing in it’s pipe network to ensure the continued safe and reliable supply of gas to customers in the area, keeping homes and businesses safe, warm and connected.

Work Details

The project, which is expected to take 17 weeks to complete, has been planned in collaboration with North Yorkshire Council.

Work will begin at the junction of Welham Road and Church Street.  The work will progress moving  away from the railway line and continuing up Welham Road to the junction of Lakeside Way.

Engineers will also be working on St Nicholas Street, Springfield Garth, Park Road and The Avenue, which are all part of the planned upgrade.

So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be in place.

For the first three weeks of the project a road closure will be in place on Welham Road with a diversion route clearly signposted.  Temporary multi way traffic lights will then be installed on Welham Road.  They will be in place throughout the remainder of the work.

Access will be maintained for residents throughout the project and shops and businesses will be open as usual.

Stewart Whitehead, Site Manager for Northern Gas Networks, said: “We know roadworks can be frustrating, particularly for residents and businesses who rely on these roads every day, and we’re sorry for any inconvenience this essential work may cause. We’ll do everything we can to complete the project as safely and efficiently as possible, while helping to maintain a safe and reliable gas supply for people in Norton.”

For further information about the work contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Gas Safety Week 2026 runs from 14 to 20 September, and this year’s theme is simple: Take No Chances.

The week is a timely reminder that gas safety is not something to put off, ignore or attempt yourself.

As we head towards that time of year when the heating is on more and fires get switched on for cozy nights in, it’s important to act.

Appliances that aren’t regularly serviced can lead to carbon monoxide poisoning or gas leaks that could ignite.

The good news is that many risks can be reduced by taking simple checks seriously and using qualified Gas Safe experts to service your appliances every year.

Why gas safety matters

Gas is used safely in millions of homes every day, but it must be treated with care. Boilers, cookers and fires need the right installation, regular servicing and prompt attention if something doesn’t look or sound right.

Our engineers are trained to keep people and communities safe. As well as providing the region’s 24/7 gas emergency service, we invest in managing and maintaining our network of pipes that deliver gas to 2.9 million properties.

If you smell gas, suspect carbon monoxide or experience low gas pressure, our engineers will respond quickly to help keep you and your community safe. Although they do not repair appliances or pipework inside the home, their specialist training means they can assess the situation, identify potential hazards and take the right action to quickly make things safe in a gas emergency.

Expertise matters because gas work is never a DIY job. Tampering with gas supplies, meters, pipework or appliances can be extremely dangerous. It can put you, your household and your neighbours at risk. If something needs checking, repairing or moving, always call the right expert.

What you should do to stay safe

• Arrange an annual service for your boiler or other gas appliances with a Gas Safe registered engineer.
• Always check that an engineer is on the Gas Safe Register and is qualified for the type of work you need.
• Ask to see the engineer’s Gas Safe ID card before any work starts.
• Never attempt gas work yourself and never tamper with a gas meter, supply or appliance.
• Fit an audible carbon monoxide alarm and test it regularly.
• Keep vents, flues and air bricks clear so your appliances can work safely.
• Act quickly if you spot warning signs or feel unwell at home.

Know the warning signs

A healthy gas flame should burn blue. If you notice a lazy yellow or orange flame, black or sooty marks around an appliance, a pilot light that keeps going out, extra condensation or unusual smells or sounds, stop using the appliance and contact a Gas Safe registered engineer.

If you smell gas or suspect carbon monoxide, call 0800 111 999 immediately.

Be carbon monoxide aware

Carbon monoxide is often called the silent killer because you cannot see it, taste it or smell it. It can be produced when gas appliances are faulty, badly fitted or poorly maintained.

The main symptoms of carbon monoxide poisoning include headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness.

If your carbon monoxide alarm sounds, or you suspect carbon monoxide, switch off appliances if it is safe to do so, open doors and windows, leave the property and seek medical help immediately.

What to do in a gas emergency

If you smell gas or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999. The line is free and available 24 hours a day.

• Open doors and windows to let fresh air in.
• Turn off the gas at the meter if it is safe to do so.
• Do not smoke, light a match, or use a naked flame.
• Do not turn electrical switches on or off.
• Leave the property and call 0800 111 999 from outside.
• Follow the advice given by the emergency adviser.

How to find a Gas Safe registered engineer

You can find or check a Gas Safe registered engineer by visiting the Gas Safe Register website and searching by postcode, business name or licence number.

You can also call the Gas Safe Register helpline on 0800 408 5500.

Before any work starts in your property, ask to see the engineer’s Gas Safe ID card and check that they are qualified for the specific appliance or job.

Take no chances

Gas Safety Week is a chance to pause, check and act.

Book your appliance service. Check your carbon monoxide alarm – and if you haven’t got one invest in buying one.

Also look out for friends, relatives and neighbours who might be more vulnerable in a gas emergency. Make sure you sign them up to the free Priority Services Register.

You can join the free Priority Services Register if you’re medically dependent on energy, of pensionable age, have children under five, live with a serious illness, mobility issue or mental condition, have a hearing or visual impairment or have additional communications needs.

As a Priority Services customer you can receive extra help and practical support if your gas supply is ever interrupted.

This Gas Safety Week please remember…if you ever smell gas, suspect carbon monoxide or feel something is not right, take it seriously and call for help.

Find out more

Gas safety advice

Leaflet – Gas Safety Week 2026

Every year, Gas Safety Week brings organisations, engineers and communities together to share practical advice that can help protect homes, families and neighbours.

We’ve joined forces with the UK’s leading kidney patient support charity, Kidney Care UK, and fellow UK gas distribution networks (GDNs) (Cadent, SGN and Wales & West Utilities) to extend a vital partnership that will deliver life-changing support for around 25,000 people with chronic kidney disease (CKD) in the UK.

Currently only around 26% of people on dialysis are in full-time employment. Office for National Statistics  data shows that people with CKD saw an average loss of earnings over five years of £14,700. This is the second highest loss of earnings, only behind people who have experienced a stroke.

This investment is testament to the success of the initial collaborative programme which began in 2024, and the need to provide long term specialist support to ensure that no one faces kidney disease alone.

Helping people living with chronic kidney disease

The additional investment of more than £1million continues the initial support from the GDNs of £2.5 million. It will enable Kidney Care UK to continue to support vulnerable customers most in need, providing people living with CKD with vital help to tackle fuel poverty through a holistic suite of patient services.

These include face-to-face support where people living with kidney disease will get assistance with benefit entitlement, welfare and specialist money and energy advice, as well as access to the charity’s Support Line.

The impact of the programme is already transforming lives, and this new investment will help more people living in our operating area across the North East, northern Cumbria and much of Yorkshire.

Life-changing support

One beneficiary, Gwilym*, turned to Kidney Care UK when he was struggling with the cost-of-living and paying household bills. The team at Kidney Care UK helped identify unclaimed financial support, including Attendance Allowance and Pension Credit.  They also provided support to help extend his wife’s Personal Independence Payment claim. Through practical help completing application forms, the couple’s income was successfully increased by more than £24,000 a year.

“We’re more than a £1,000 a month better off because of what you’ve done. We’re so grateful, we wouldn’t have known to claim any of this without you. It’s life changing.” (*Individual in question has asked to remain anonymous).

Laurie Cuthbert, Director of Fundraising, Marketing & Communications at Kidney Care UK, said: “By working together over the last two years we have been able to provide life changing support to more than 15,000 people already – including helping vulnerable kidney patients access £2.1m in life-changing financial benefits they weren’t aware of and more than £350,000 in grants.

“We’re delighted to be able to continue this unique and transformational partnership, uniting statutory, charitable and corporate sectors with a common goal of ensuring that no one faces kidney disease alone.”

Laura Ratcliffe, our Head of Social Strategy, said: “Living with kidney disease is complex and challenging. This collaborative partnership opens the door to vital extra support for thousands of people when they need it most. Getting people signed up to the free Priority Services Register is just the first step.

“Through this partnership extension, we’ll ensure more people can access energy efficiency and gas safety advice to keep them safe and warm. It will help us link up patients with our network of trusted partners who can offer valuable support like income maximisation advice to ease cost-of-living pressures, so they can focus on their medical care.”

Join the free Priority Services Register for extra support when you need it

You can join the free Priority Services Register and receive extra advice and support if you or someone in your household:

• has a disability or long-term health condition,
• is medically dependent on gas, electricity or water,
• is of pensionable age,
• has children under five
• has a visual or hearing impairment
• has additional communication needs, or
• is temporarily experiencing vulnerable circumstances.

Sign up to the Priority Services Register online, email [email protected] or call 0800 040 7766, and select option 4.

Smell gas or suspect carbon monoxide? Call the24/7 National Gas Emergency Service number 0800 111 999.

September is one of the busiest months for babies being born. That’s why we’re reminding families to check if they could benefit from free extra help through the Priority Services Register. 

Official birth data for England and Wales traditionally shows a peak in babies born towards the end of September. For new or expecting parents, it’s also an important moment to make sure your household is registered for the right support if your energy supply is ever affected. 

The Priority Services Register is a free service that enables us and other utility companies to tailor support for customers who may need extra assistance if their gas, electricity or water supply is ever affected.

Who can join?

If you’re medically dependent on energy, it’s vital to join. Households are also eligible for free extra support if someone has:

• children under five,
• a disability or long-term health condition,
• is of pensionable age,
• has visual or hearing impairment
• has additional communication needs, or
• is temporarily experiencing vulnerable circumstances.   

Anyone who is expecting a baby can also request to be temporarily added to the free Priority Services Register by providing their due date.

Once your baby is born, you can remain a Priority Services customer until your child turns five. 

Laura Ratcliffe, our Head of Social Strategy, said: “Welcoming a baby is an exciting but busy time, and energy support may not be the first thing on a family’s mind. But if there’s ever an interruption to gas supplies in your area it’s important to be prepared today so you and your little one can be safer tomorrow.

“By being on the Priority Services Register we can identify any households that may need extra advice, reassurance or practical support until our teams can safely reconnect their gas supply.

“It’s free to join, and support can be temporary or longer term depending on your medical or personal circumstances.

“If you – or someone you know – is expecting a baby, has recently welcomed a new arrival, or already has children under five at home but is not registered, take action and sign up today so you don’t miss out on support if you ever need it in the future.”

How do we support Priority Services customers?

During a gas outage we can provide dedicated home visits to check on you, help with alternative cooking and heating facilities, and access to wider welfare support services like hot food and drinks.

You can also ask for information in ways that work for you.  This can include accessible formats, alternative languages, and support through a nominated contact. 

We also work with a strong network of local partners to help our customers stay safe, warm and well.

They support customers in vulnerable situations, share gas and carbon monoxide safety advice, provide energy efficiency advice and offer safe spaces in NGN-funded Centres for Warmth.  

These partners provide trusted, community-led support for people who may be facing challenges due to the current cost-of-living crisis or their health or personal situation.

Priority Services customers who could be benefit from extra support can be referred to these partners for independent support to help reduce energy costs, maximise their income and access support services in their community. 

How to become a Priority Services customer and keep your family safe

• Sign up to the Priority Services Register online, email [email protected] or call 0800 040 7766, and select option 4. 
• Get your boiler and other gas appliances serviced by a Gas Safe engineer so your new family stays safe and warm.  
• Save the National Gas Emergency Service number: 0800 111 999 to your mobile so you know who to call if you smell gas or suspect carbon monoxide. 

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work on Keighley Road, Denholme, Bradford, to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in the Bradford area, keeping homes and businesses safe, warm and connected.

The project, which has been planned in collaboration with Bradford Council, is expected to last until around the end of September. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures have been put in place.

Work Details

From Thursday 17 September, temporary traffic lights will be in place on Keighley Road, Denholme, and the junction with Foster Park will be closed. To minimise disruption, these lights will be manned during busy periods. Please allow extra time for your journey while these essential works are carried out.

Chris Green, Business Operations Lead at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Bradford.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work on Coast Road/A1086, Hartlepool, to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in the Hartlepool area, keeping homes and businesses safe, warm and connected.

The project, which has been planned in collaboration with Hartlepool Borough Council and Durham County Council, is expected to last until the start of November. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures have been put in place.

Work Details

From Tuesday 1 September, there will be rolling multiway lights in place between Evergreen Holiday Park and Seaview Park Homes for the full duration of this work. Please allow extra time for your journey.

Nigel Pearson, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hartlepool.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Ripon to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in the Ripon area, keeping homes and businesses safe, warm and connected.

The project, which has been planned in collaboration with North Yorkshire Council, is expected to last until around the end of November. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures have been put in place.

Work Details

From Monday 24 August, Low St Agnesgate will be closed between the junctions of High St Agnesgate and Minster Road until Monday 14 September.

From Monday 7 September, temporary traffic lights will be in place on this location until Friday 18 September.

Also from Monday 7 September, there will be a road closure on St Mary’s Gate, which will move north from Residence Lane to the junction with Allhallowgate and Priest Lane as the work continues. This closure will be in place until around the end of October. Access to St Marygate Car Park will be maintained at all times.

From Monday 5 October, temporary traffic lights will be in place at the junction of Allhallowgate and Priest Lane, until around Friday 23 October.

From Monday 19 October, one lane of Stonebridgegate will be closed, and temporary traffic lights will be in place until the end of the project.

Mark Mawhood, Operations Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Ripon.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work on Pontefract Lane, Leeds to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in the Leeds area, keeping homes and businesses safe, warm and connected.

The project, which has been planned in collaboration with Leeds City Council, is expected to last until around the end of September. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures have been put in place.

Work Details

From Tuesday 1 September there will be a road closure on Pontefract Lane, at the junction of Park Parade and Frederick Avenue. This will be in place for approximately 2 weeks.

Chris Reed, Central Business Operations Lead at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Leeds.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work on Elwick Road, Hartlepool to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in the Hartlepool area, keeping homes and businesses safe, warm and connected.

The project, which has been planned in collaboration with Hartlepool Borough Council, is expected to last until around the end of September. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures have been put in place.

Work Details

From Monday 17 August, temporary traffic lights will be in place on Elwick Road, from the junction of Egerton Road to Park Avenue. Please allow extra time for your journey while these essential works are carried out.

Steven Storey, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hartlepool.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.