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Stakeholder Relations Team

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Update: 5pm, 19 February: Loss of gas supply in Marsden, Huddersfield

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Engineers have been working through the day today to remove water from the gas pipework at a number of properties in Marsden, Huddersfield. People living on Reddisher Road, Ainsley Lane, Waters Road and Puril Clough lost gas supply yesterday after water entered the pipes, following the recent bad weather conditions.

More than half of the homes affected have now been re-connected to the gas supply, and an engineer is on site throughout this evening to restore supply to the remaining houses as soon as possible. If you were out today, you will have received a card through your door asking you to call our Customer Care Team to arrange for your re-connection. The number is 0800 040 7766.

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Update: 10am, 19 February: Loss of gas supply in Marsden, Huddersfield

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Engineers from Northern Gas Networks (NGN) are currently working in the Marsden area of Huddersfield to remove water from the gas pipework. This has been caused by the recent poor weather.

At present, 46 properties on Reddisher Road, Ainsley Lane, Waters Road and Puril Clough are affected.  The gas supply to the majority of the affected properties has been turned off while we pump water from the pipework. We now need access to the remaining properties to turn off the gas supply at the meter before we can start work to restore supplies.

If you were not at home when we called, we have left a card with our contact details so that you can arrange for an engineer to come straight out. All our of our engineers wear ID so that you can identify who they are.  Please ask to see their badge before they enter your property.

If you are affected and have any questions or need any additional support while you are without gas, please call our Customer Care Team on 0800 040 7766. We apologise for this inconvenience and further updates will follow. Thank you for your patience.

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Northern Gas Networks CEO welcomes government’s £30 million hydrogen investment

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Mark Horsley, CEO for Northern Gas Networks, the gas distributor for the North, has given his backing to the government’s £30 million investment in hydrogen demonstration projects contributing towards reaching Net Zero targets.

Horsley’s support follows Tuesday’s announcement from the Department of Business, Energy and Industrial Strategy (BEIS) that it is to provide £30 million for two of the UK’s first hydrogen production plants as part of a larger £90 million pot to cut carbon emissions in industry and homes.

Hydrogen, when burned, creates heat without producing carbon dioxide, making it a realistic solution for decarbonisation of heat.

Heating for domestic properties and industry currently accounts for around half of the UK’s energy consumption, and one third of its carbon emissions. Around 83% of UK homes use gas to for heat and hot water.

“This funding represents a huge step forwards in terms of the government recognising the gas networks’ role in meeting Net Zero targets, and demonstrating its support for hydrogen as a decarbonisation pathway,” said Horsley.

“The Committee on Climate Change made clear that hydrogen will be essential to meeting our commitment in the timescales available, and we know this will require strong collaboration between industry, the energy supply chain and government, in order to deliver greener energy to customers.

“Tuesday’s announcement demonstrates the determination the government has for driving this whole process forwards.”

Northern Gas Networks is leading the H21 project, a collaborative gas industry programme focused on conversion of the UK gas network to safely carry 100 % hydrogen.

It is also partnering Cadent and the Health & Safety Executive (Science Division) on HyDeploy, a ground-breaking energy pilot demonstrating that 20% vol. hydrogen can be safely blended into the existing network in order to reduce emissions, without changing customer appliances.

A live demonstration is currently underway at Keele University, with blended hydrogen supplying energy for heating and cooking to 100 homes and 30 campus buildings.

Fast facts

  • Heating homes and industry accounts for nearly half of all energy use in the UK and one third of the country’s carbon emissions.
  • Hydrogen was a major component in ‘town gas’, gas created from coal and used widely throughout Britain before the discovery of North Sea gas in the 1960s. Up to 60% of the gas (by volume) being used by consumers was hydrogen.

For more visit www.h21.green and www.hydeploy.co.uk

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Update: 11am, 12 February: Loss of gas pressure in Bardsey

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Engineers from Northern Gas Networks (NGN) have been working through the night to restore gas supplies to around 55 properties in the Bardsey area of Leeds after water made its way into the mains yesterday (11 February).

As of 9am this morning, all affected properties were back on gas, where engineers have been able to gain access.

Engineers continue to be onsite today to restore supply to the remaining affected properties. If you were not in when we called round, we have left a card with our contact details so that you can arrange for an engineer to come straight out.

If you need additional support while you are without gas please call our Customer Care team on 0800 040 7766, option 3 or email customercare@northerngas.co.uk.  Alternatively you can speak to an engineer on site.

Anyone who experiences a loss of supply or low gas pressure should call 0800 111 999.

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Update: 10.30am, 12 February: Low gas pressure in Mirfield

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Engineers from the North of England’s gas distributor, Northern Gas Networks (NGN), have been working around the clock to restore gas supplies to around 130 properties in Mirfield after water made its way into the gas mains on Monday (February 10).

Engineers have been working through the night to turn properties safely back on gas at their meter and gas supplies have been restored to 126 properties where we have been able to gain access.

If you were not at home when we called, we have left a card with our contact details so that you can arrange for an engineer to come straight out.

The community drop-in centre at The Flowerpot pub on Calder Road is now closed.  If you need additional support or have any questions, please call our Customer Care team on 0800 040 7766, option 3 or email customercare@northerngas.co.uk.

Anyone who is experiencing low gas pressure should call the National Gas Emergency Service on 0800 111 999.

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Update: 8.25pm, 11 February: Loss of gas pressure in Bardsey

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Northern Gas Networks (NGN) engineers are this evening restoring gas supplies to properties in the Bardsey area of Leeds.

They’ve been working to remove water from the pipes following reports of low gas pressure earlier today in around 55 properties.

In order to safely return gas pressures to normal, our engineers turned off all affected properties off at the meter.

At 4pm this afternoon teams began visiting affected properties to restore the gas supplies with more than 40 properties back on.

Engineers are onsite this evening visiting the remaining affected properties. If you’re not at home when we call, we’ll leave a card with our contact details so that you can arrange for an engineer to come straight out.

If you need additional support while you are without gas please call our Customer Care team on 0800 040 7766, option 3 or email customercare@northerngas.co.uk.  Alternatively you can speak to an engineer on site.

Anyone who experiences a loss of supply or low gas pressure should call 0800 111 999.

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Update: 8pm, 11 February: Low gas pressure in Mirfield

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Engineers from the North of England’s gas distributer, Northern Gas Networks (NGN), have been working around the clock to restore gas supplies to around 130 properties in Mirfield after water made its way into the gas mains on February 10.

With support from the local fire service, engineers have today been able to use specialist equipment to remove the water from the pipes.

Engineers are now going door to door to turn everyone safely back on gas at their meter. Supply to 63 properties has currently been restored with work ongoing this evening.

If you’re not at home when we call, we’ll leave a card with our contact details so that you can arrange for an engineer to come straight out.

If you need additional support while you are without gas please call our Customer Care team on 0800 040 7766, option 3 or email customercare@northerngas.co.uk.  Alternatively you can visit NGN’s customer drop-in centre at the Flowerpot pub on Calder Road, where affected customers can talk to the NGN Customer Care team and collect hot plates and heaters.

Anyone who is experiencing low gas pressure should call the National Gas Emergency Service on 0800 111 999.

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Update 4.30pm 11th February: Low gas pressure in Bardsey

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Engineers from the North of England’s gas distributer, Northern Gas Networks (NGN), have been working around the clock to restore gas supplies to around 55 properties Woodacre Green, Keswick Lane and Woodacre Lane in Bardsey, Leeds, after water made its way into the gas mains this morning (11 February).

Engineers have used specialist equipment to pump around 300 litres of water from the pipes and have now safely restored the gas supply to the network.

Engineers are now going door to door to turn everyone safely back on gas at their meter.  If you’re not at home when we call, we’ll leave a card with our contact details so that you can arrange for an engineer to come straight out.

If you need additional support while you are without gas please call our Customer Care team on 0800 040 7766, option 3 or email customercare@northerngas.co.uk.  Alternatively you can speak to an engineer on site.

Anyone who experiences a loss of supply or low gas pressure should call 0800 111 999.

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Update 10.45am, 11th February: Low gas pressure in Bardsey, Leeds

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Engineers from Northern Gas Networks are currently investigating reports of low gas pressure in the Bardsey area of Leeds, where around 55 properties are affected after water made its way into the gas mains.

Engineers are working hard to restore normal pressures to properties in Woodacre Green, Keswick Lane and Woodacre Lane.  In order to safely return gas pressures to normal, our engineers have turned off all affected properties off at the meter, and are now working to remove water from the pipes before they start to restore supplies.

If you need additional support while you are without gas please call our Customer Care team on 0800 040 7766, option 3 or email customercare@northerngas.co.uk.  Alternatively you can speak to an engineer on site.

Anyone who experiences a loss of supply or low gas pressure should call 0800 111 999.

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UPDATE 10.30am, Tuesday 11th February: Low gas pressure, Mirfield

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Engineers from Northern Gas Networks remain on site at Mirfield today (Tuesday 11th February), working to restore normal gas pressure after water made its way into the network on Monday morning.

Around 340 properties are affected, and in order to safely return gas pressure to normal, engineers have turned off supply to 95.

Streets impacted include: Hopton Lane, Gregory Springs Mount, Gregory Springs Road, Granny Lane, Jackroyd Lane, Elmwood Close, Hopton Hall Lane, Cheviot Way, Cross Bank Street, South Brook Garden, Fairways and Hopton Avenue.

Local flooding has affected progress however work continued yesterday and throughout Monday night, with specialist technology brought in to remove the water.

NGN’s Customer Care team has opened a drop-in centre at the Flowerpot pub on Calder Road, WF14 8NN, where affected customers can talk to the team and collect hotplates and heaters.

Chris Nevison, Business Operations Lead for NGN said: “We’re working as hard as we can to resolve the issue and we apologise to everyone affected in the meantime.

“Our Customer Care drop-in centre is open at the Flowerpot Pub on Calder Road, where customers can collect electric heaters and hotplates and talk to our team.

“If you need additional support while you are without gas please call our Customer Care team on 0800 040 7766, option 3 or email customercare@northerngas.co.uk.  Alternatively you can speak to an engineer on site.”

Anyone who experiences low pressure or loss of gas supply should call the National Gas Emergency Service on 0800 111 99

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