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Northern Gas Networks (NGN), the North of England’s gas distributor, is carrying critical work to ensure the continued safe and reliable supply of gas to customers in Nevilles Bank Cross, Durham.

Urgent work to repair a gas main at the bottom of Nevilles Cross Bank at the junction of Lowes Barn Bank and the A690 will begin at 8am today (Thursday 2 April).

In order for engineers to carry out the work safely and efficiently, there will be restricted access to Lowes Barn Bank, with the possible use of temporary traffic lights, once engineers reach the part of the main requiring repair. These are expected to be in place until the repair work is completed and we will provide a further update as work progresses.

To ensure the safety of colleagues, customers and the local community at this time, the work is being carried out exclusively in the street, observing strict Government guidelines for safe distance working and following health and safety guidance. 

The project has been planned in collaboration with Durham County Council.

Marc Grey, Site manager at Northern Gas Networks, said: “It is vital we complete this urgent repair to continue to maintain a safe and reliable gas supply to the residents of Nevilles Cross Bank.

The safety of our customers and engineers is our number one priority.“As your gas energy network, we know you’re relying on us now more than ever to keep you safe and warm.  We have extra safety precautions in place while we carry out our critical services including observing strict Government guidelines for safe distance working wherever possible and following health and safety guidance during the Coronavirus outbreak.

“We want to assure residents and road users that we will be working hard to complete this work as safely and as quickly as possible.”

In line with UK Government guidance, NGN is continuing to carry out essential services including responding to gas emergencies, carrying out emergency repairs and undertaking critical maintenance activities, to ensure communities continue to receive a safe and reliable gas supply.

To ensure it can continue to deliver the highest standards of service, and to protect its colleagues, customers and our communities, NGN is suspending the majority of its planned work programme until further notice.

You can find out more about the steps that NGN is taking to keep customers and colleagues safe during the Coronavirus outbreak at www.northerngasnetworks.co.uk

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day.


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