We are a company that’s committed to people as well as pipes. That means doing our research to properly understand our customers’ needs, and tailoring our services in response. It means doing all we can to minimise disruption during roadworks, providing support when the chips are down (e.g. during gas loss) and being quick off the mark to resolve complaints. And it means providing a range of channels for customers to get in touch – tweet, text, email, post, Facebook, or a good old face-to-face chat.