Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Priority customers

Some of our customers need extra support if there is an unexpected interruption to their gas supply.

If you have disability or illness which means you might struggle without your gas supply, even for a few hours, it’s a good idea to get added to your gas supplier’s Priority Service Register.  They will be able to let you know if you are eligible for this scheme.

Once registered you will be entitled to a number of free benefits including free gas safety inspections of appliances and pipework (on your side of the gas meter) if all the adults in your household qualify to be on the Priority Services Register.

You can find more information about priority customers here

You can apply by contacting your local gas supplier. If you have an elderly or vulnerable neighbour or relative who you think might benefit from this service, why not make them aware of it too?