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Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


The bill breakdown:

£130 of the average gas bill pays for the distribution services we provide.  We invest that money to keep our network flowing smoothly, to provide a fast and efficient emergency response service, and to ensure we deliver fantastic customer service.

We received £264 million from Ofgem for 2016/17 to keep the North of England cooking on gas, and spent £227 million. That’s an overall saving of £37 million, which will be shared with our customers in the form of savings on future gas bills.

Crucially, these savings were made by working more smartly, not by cutting corners or reducing the quality of our customer service.