£130 of the average gas bill pays for the distribution services we provide. We invest that money to keep our network flowing smoothly, to provide a fast and efficient emergency response service, and to ensure we deliver fantastic customer service.
Keeping costs down
Approximately 17% of your gas bill goes towards getting gas to you safely and reliably.
Customers continually tell us they want affordable bills, and we take every opportunity to save money without compromising standards.
We remain the top performing gas distributor for efficiency – 7% ahead of our closest competitor.
Using local companies to replace pipes, adopting new technology to speed up roadworks, and developing a more flexible workforce, with multi-tasking front-line colleagues, were just some of the ways we saved money in 2017/18.
Your 17% is in good hands!