Northern Gas Networks is carrying out essential website maintenance on the evening of Thursday 28th May from 10pm.

You may experience some disruption to our website during this time. If you need to contact us during this time, please call our Customer Care team on 0800 040 7766 or email customercare@northerngas.co.uk

If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Our incentive schemes

We know the value that listening to and working with our stakeholders and communities can bring.

We’ve worked hard over the last five years and we’re delighted that the independent panel who assess our progress recognised this, awarding us first place for our work to tackle environmental, social and carbon monoxide safety throughout our region and beyond – our highest ever score.

We also scored 6.15 out of 10 for our work with stakeholders to deliver shared goals, securing us second place against the other gas distribution networks.

Over the next year we’ll be continuing to improve by learning from the value that our relationships with our stakeholders can bring.