If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Are you part of our network?

Enter the address or postcode where you would like work to be carried out.

Other ways to apply

Call 0800 040 7766 and select option 3 or download the PDF forms below and return via post or email:

Post: Compliance Team, Northern Gas Networks, Doxford Park Business Park, Emperor Way, Sunderland, SR3 3XR

Email: compliance@northerngas.co.uk

Download our Meter Box Repairs or Replacement application form