If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)

[email protected]

Connections Team
0800 040 7766 (Option 2)

[email protected]

Stakeholder Relations Team

[email protected]

Stay safe near our pipes

Building Over Gas Pipe Work 

Part of our role involves making sure all our pipes comply with UK safety law. As instructed by the Health and Safety Executive (HSE) and recommended by the Gas Safe Register, building over or close to gas pipes should be avoided during any work on your home or business.  

We can help you to understand where your gas service pipe is located. It is important that you have the right information before you begin any building work to make sure you continue to receive a safe and reliable gas supply. 

Please contact our Gas Connections or Diversions team at the below links:; 

Altering as Gas Service 

https://www.northerngasnetworks.co.uk/gas-connections/make-changes/what-to-expect/ 

 Diverting a Main 

https://www.northerngasnetworks.co.uk/gas-connections/diversions/apply-now/ 

If you believe your gas pipe work is already built over, please contact our Customer Care team on 0800 040 7766 option 4 or email [email protected]  

 

We’ve contacted you because we believe you live or work near our gas pipes.  From time to time we might need to share information with you to ensure your safety.

If your contact details or land / tenancy information has changed, please let us know by completing the following form. By way of thanks we’ll enter you into a prize draw to win £250 of Love2shop vouchers*.

For full competition Terms & Conditions, click here.