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If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766
Read our 2022/23 Environmental Summary

Annual Environmental Summary

See a summary of our performance against environmental commitments via the link below:

Read Now

Cleaner and greener

We’re working hard to become a cleaner, greener business – reducing waste in our daily operations, and gearing up for a low carbon, sustainable future – targeting our daily operations to be net-zero by 2031.

Our People and Planet Strategy is our roadmap for improvement.

Outputs - a detailed look

This table takes a detailed look at our environmental performance since the start of the regulatory period from 2013 – 2021, known as RIIO-GD1.  Simply click the plus arrow to read a brief commentary on what the statistic means, and see how we performed.

Gas shrinkage Target
2020/21
Status
Shrinkage baseline (GWh)
?

Shrinkage is the industry term for gas lost through leaks on our pipes, plus gas lost through theft, and gas used by us for operational purposes. We were ahead of our target throughout RIIO GD1, by continuing to replace old, leak prone pipes and by effectively managing the pressure of gas passing through the network, to avoid putting unnecessary strain on the pipes.

379 GWh
319 (baseline: 379 GWh)
Ahead
Leakage baseline (GWh)
?

The total volume of gas lost through leaks on the pipe network. This figure is a major contributor to the overall ‘shrinkage’ total (see previous statistic). We exceeded our leakage target throughout RIIO GD1, by continuing to replace old, leak prone pipes and by effectively managing the pressure of gas passing through the network, to avoid putting unnecessary strain on the pipes.

354 GWh
297 GWh (baseline: 354 GWh)
Ahead
Business carbon footprint
?

Although no specific business carbon footprint target has been set by Ofgem, all gas distributors are expected to make steady progress. 2020/21 saw us reduce our business mileage and lower our energy consumption in buildings as a result of the Covid-19 pandemic.

0
5,537 tC02-e
N/A
Other emissions and natural resource use Target
2020/21
Status
Number of sites where statutory remediation has been carried out
?

In 2020/21, we continued the process of reviewing our sites, to identify any potential issues with land contamination and identified two sites for remediation..

Zero
2
On target
Use of virgin aggregate
?

Our use of virgin aggregate increased in 2020/21 partly due to supply issues with recycled aggregate in Cumbria, and also due to stakeholder demand to meet engineering requirements. Despite this, we still exceeded our internal target and we are proud to announce good progress overall with our usage of virgin aggregate reducing by approximately 61% since 2013/14.

<17,000 tonnes (internal)
14,740 tonnes
Ahead
Amount of spoil to landfill
?

Reducing the volume of spoil to landfill has always proved challenging, partly due to high clay content in the spoil created across our network. While we are ahead of our internal target, we are continuing to work with our partners and the wider industry to increase the recycling facilities available. This still proves to be an ongoing challenge and remains an area of focus.

<13,000 tonnes (internal)
202 tonnes
Ahead
ISO 14001 major non conformities
?

ISO 14001 is a family of standards related to environmental management. It helps companies minimise any adverse environmental impact and comply with relevant laws and regulations.

0
-
N/A
Biomethane Target
2020/21
Status
Total capacity of biomethane connected
?

NGN are big supporters of biomethane production a clean, sustainable gas formed by the breakdown of organic material, to produce biogas which is then enriched with propane to produce biomethane. Our role is to help biomethane producers get their product into our network, and into customers’ homes. Over the past few years we have seen a decrease in the number of biomethane producers that want to connect to our network, which we believe is as a result of the timescales imposed by the Renewable Heat Incentive (RHI) Regulations announced in May 2018. Under the regulations, new biomethane plants have to flow gas to grid by 31 January 2020 to be eligible for the Tariff Guarantee.

Annual comparrison with other gas distribution networks
-
N/A
Total capacity of biomethane enquiries/applications in progress (MW)
?

Over the past few years we have seen a decrease in the number of biomethane producers that want to connect to our network, which we believe is as a result of the timescales imposed by the Renewable Heat Incentive (RHI) Regulations announced in May 2018. Under the regulations, new biomethane plants have to flow gas to grid by 31 January 2020 to be eligible for the Tariff Guarantee.

Annual comparrison with other gas distribution networks.
7,446
N/A
Information provision and connection charging for distributed gas
?

Getting a biomethane plant connected to the gas network is a complex and demanding process, so provision of clear, timely information about technical requirements and pricing is extremely important. We have a dedicate team providing this service, along with a dedicated website, an introductory brochure and a detailed technical manual, available to all producers.

No target
Met
N/A
Voluntary standards of service: 15 day response to initial enquiry under 7bar
?

Provision of clear, timely information about the technical requirements of connecting to our network, and associated pricing, allows prospective biomethane producers to decide if there project is viable. Our dedicated biomethane team handles enquiries promptly.

100%
100%
On target
Voluntary standard of service: 30 day response to capacity study under 7 bar
?

Provision of clear, timely information about the technical requirements of connecting to our network, and associated pricing, allows prospective biomethane producers to decide if there project is viable. Our dedicated biomethane team handles enquiries promptly.

100%
100%
On target
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