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From network updates and colleague stories to national announcements, you’ll find it all here.

 

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Northern Gas Networks to pause upgrade work in Harrogate to minimise disruption during Great Yorkshire Show

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Northern Gas Networks (NGN), the gas distributor for the North of England, is to pause its ongoing upgrade work in Harrogate to minimise disruption during the Great Yorkshire Show.

Work has been taking place since April to replace the ageing metal pipework with new, more durable plastic pipes. This will ensure the continued safe and reliable supply of gas to customers in Harrogate, keeping homes and businesses safe, warm and connected.

From Friday 4 July, the temporary traffic lights currently in place on Hookstone Drive in Harrogate will be removed. The lights will be reinstated on Monday 21 July until the work is completed, which is expected to be in mid September.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Stockton-on-Tees

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Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Stockton-on-Tees to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Stockton-on-Tees, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the end of August, has been planned in collaboration with Stockton-on-Tees Borough Council, and the work has been planned for after the school exam period to minimise disruption.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Thursday 3 July, a one-way road closure will be in place on Darlington Lane between the junctions of Spruce Road and Rochester Road. This will be in place for two weeks, with a clearly signposted diversion in place for eastbound traffic via Ragpath Lane, Romsey Road and Rochester Road.

The next phase of the work, starting on Friday 11 July, will be on Darlington Lane, between the junctions of Rochester Road and Dumbarton Avenue.

From Monday 21 July, the final phase of work will be on Ragpath Lane, working from Ruislip Close to Darlington Lane. Road closures may be required, we will provide further updates on this closer to the time.

Advanced warning signs will be in place ahead of the work, and fully signed diversions will be in place throughout the whole project.

Nick Younger, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Stockton-on-Tees.”

Lisa MacDonald, Customer Care Office at Northern Gas Networks, said: “We have worked very closely with Stockton-on-Tees Borough Council to minimise disruption for this work. This is why the work on the busiest road starts after the school exam period, and also why we’re working at the same time as the Council upgrade the traffic lights on the A1027.

“We’ve also been very active in the community speaking to residents, schools and businesses about the work. This project is another example of how we’re always looking to collaborate with local stakeholders to minimise disruption to our customers and the local community.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Northern Gas Networks is carrying out essential upgrade work to repair gas pipes in Newcastle

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Northern Gas Networks (NGN), the gas distributor for the North of England, is continuing to carry out essential repair work on gas pipes at the junction of West Road and Denton Road in Newcastle, close to the roundabout.

So that engineers can continue to carry out the work safely and efficiently, and to protect members of the public, some traffic management measures remain in place. Four-way temporary traffic lights are in place on the junction of West Road and Denton Road. These lights are being manned at peak times to minimise traffic disruption.

The gas supply to homes and businesses in the area will not be affected.

Richie Dawson, Site Manager at Northern Gas Networks, said: “We would like to thank customers for their patience as we continue to carry out our essential repair work at the junction of West Road and Denton Road.

“This repair job involves a complicated deep excavation requiring specialist equipment, and it is in a particularly difficult location.

“Please be assured that our engineers are working hard, including outside of normal working hours, to complete this repair work as soon as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone who smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Emergency engineers attend gas escape at Preston Park Gatehouse (South Lodge), Yarm Road

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Northern Gas Networks (NGN) was called to Preston Park Gatehouse (South Lodge) on Yarm Road at 8pm this evening (9 June 2025) following a report from a member of public about a strong smell of gas.

NGN’s emergency response engineers attended the site promptly to discover vandalism to a service pipe within the vacant building, which had caused a gas escape.

Safety is our priority, and engineers quickly made the situation safe by disconnecting the gas supply to the property.

If you smell gas or suspect Carbon Monoxide (CO) call the National Gas Emergency Service on 0800 111 999 immediately.

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Stockton-on-Tees

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Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Stockton-on-Tees to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Stockton-on-Tees, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the end of August, has been planned in collaboration with Stockton-on-Tees Borough Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some temporary traffic management measures will be put in place.

To minimise disruption, the work will begin on Friday 27 June after the school exam period. Temporary traffic lights will be in place on Bishopton Road West from the junction of Victoria Road. The lights will move east towards Our Lady & St Bede School.

The next phase of the work, starting on Saturday 19 July, will also involve temporary traffic lights at the four-way junction of Bishopton Road West and Oxbridge Avenue close to Sainsbury’s. These four-way lights, which will replace the normal lights at this junction for the duration of the work, will move west back towards Our Lady & St Bede School.

There will also be a road closure starting on Monday 28 July on Bishopton Road West between the junctions of Barlborough Avenue and Whitehouse Drive for approximately two weeks. Buses will be guided through the temporary closure of Bishopton Road West during service hours to maintain existing operations.

The final phase of the project will involve a road closure on St Mark’s Close, off Bishopton Road West, with this likely to take place around the middle of August.

Advanced warning signs will be in place ahead of the work, and fully signed diversions will be in place throughout the whole project.

Jack Hepplewhite, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Stockton-on-Tees.”

Lisa MacDonald, Customer Care Office at Northern Gas Networks, said: “We have worked very closely with Stockton-on-Tees Borough Council to minimise disruption for this work, which is why the work on the busiest road starts after the school exam period.

“We’ve also been very active in the community speaking to residents, schools, businesses and the local football club about the work. This project is another example of how we’re always looking to collaborate with local stakeholders to minimise disruption to our customers and the local community.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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How Northern Gas Networks colleagues’ ‘invaluable’ volunteering is making a big difference across the North

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This Volunteers’ Week, Northern Gas Networks are recognising the fantastic efforts of hundreds of colleagues who have spent thousands of hours giving something back to their local communities in the North of England.

Colleagues from all areas of the business – which delivers gas to 2.9 million homes and businesses across the North of England through its network of pipes – volunteered a total of 3,416 hours in 2024 and are continuing this in 2025.

They have helped out at a huge variety of organisations including charities, sports clubs, hospices, soup kitchens and schools.

A key focus has been improving the local environment with many colleagues spending days taking part in beach clean ups and helping local wildlife trusts.

This aligns with Northern Gas Networks’ vision for a fairer, greener future for the North of England and its ongoing commitment to sustainability.

Another key area has been supporting vulnerable people by helping to provide meals and food packages for elderly people and distributing vital medical equipment too.

Charlotte Hughes, Software License Manager, is one of several colleagues to have volunteered with STEMAZING, a non-profit social enterprise dedicated to inspiration and inclusion in STEM (Science, Technology, Engineering & Mathematics) and promoting female role models to young people.

She has joined several educational sessions at Crook Primary School in County Durham focusing on various aspects of STEM – the latest discussing aerodynamics.

She said: “I’ve really enjoyed being out of my comfort zone, and would encourage anyone to volunteer if they can.

“STEMAZING is all about being a visible role model and also inspiring children – especially girls – that they can do anything a boy can.”

Sue Dodds, Community and Communications Manager at STEMAZING, said: “We are deeply grateful to Northern Gas Networks for supporting colleagues like Charlotte to give their time to us, their contribution is absolutely invaluable.

“Thanks to their support, we’ve been able to reach pupils from underrepresented backgrounds — with 37% of children engaged qualifying for free school meals — exposing them to inspiring, visible women in STEM and also playing a small yet significant part in bridging the STEM skills gap.

“This would not have been possible without Northern Gas Networks’ commitment to empowering their staff to give back in such a meaningful way.”

Northern Gas Networks also has a long-running partnership with the social enterprise Solutions for the Planet, supports the organisation’s Big Ideas Programme – and through this, colleagues have been volunteering as mentors with local schools.

Students come up with ideas to solve a sustainability issue that matters to them, then work with their mentors to turn their idea into a business plan. These plans are submitted and come up against plans from students in other schools. A panel of judges review the entries and shortlist Regional Finalists, with the winning teams progressing to the National Finals at the Palace of Westminster.

Emilie Knight, VCMA Communications Manager, has been mentoring with Leeds East Academy and said: “Joining the students while they finalised their presentations was uplifting. Talking to them, sharing tips and ideas for handling tough questions and hopefully boosting their confidence was a privilege, and seeing them on stage delivering the pitches was a pleasure.

“The best bit of all was when I asked one of the boys what they enjoyed most and he said ‘it’s brought us all together…it’s brought us closer to our teacher.’

“I got a real buzz from it all. I already can’t wait for next year and seeing the young people and their ideas progress from hesitant exploration to confident delivery.”

Ruth Randle, Reward and Recognition Manager at Northern Gas Networks, volunteered at the St Leonards Hospice charity shop in Selby.

“I loved my volunteering, it gave me an opportunity to support a local charity which is very dear to my heart.”

A huge thank you to all Northern Gas Networks colleagues who have been busy volunteering!

Find out more about Volunteers’ Week here

 

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Birstall

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Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Birstall to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Birstall, keeping homes and businesses safe, warm and connected.

The project, which is expected to last around 4 weeks, has been planned in collaboration with Kirklees Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 2 June, Smithies Lane will be closed at the junction of Huddersfield Road, and temporary traffic lights will be in place at the junction of Huddersfield Road, Bradford Road and Smithies Moor Lane. One lane on Huddersfield Road (outside Crillys Fireworks) will also be closed with traffic filtering into one lane.

The final phase of the project will involve the closure of the Church Road junction on Huddersfield Road, which will be closed from Monday 9 June.

Chris Green, Business Operations Lead at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Birstall.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Castleford

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Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Castleford to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Castleford, keeping homes and businesses safe, warm and connected.

The project, which is expected to last around three weeks, has been planned in collaboration with Wakefield Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 16 June, temporary traffic lights will be in place on Lock Lane, from the junction of Navigation Road going over the bridge.

Chris Reed, Central Business Operations Lead at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Castleford.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Northern Gas Networks is carrying out essential work to repair gas pipes in Keighley

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential repair works on gas pipes on Station Road in Keighley.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures have been put in place.

From Thursday 22 May, a section of Station Road close to Steeton Hall Hotel is closed to all motorists. The closure has been arranged in collaboration with Bradford Council, and a fully signed diversion is in place.

The gas supply to homes and businesses in the area will not be affected.

Chris Green, Business Operations Lead at Northern Gas Networks, said: “Our teams are working continuously to complete the repairs to ensure the road can be fully reopened as soon as possible. We apologise for any inconvenience caused.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Sunday, May 18, 2025, 9.30am: UPDATE: Emergency repairs in Gillas Lane, Houghton-le-Spring

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Emergency work this weekend repairing a gas pipe in Gillas Lane, Houghton-le-Spring, has been completed.

NGN engineers were on site from 2pm yesterday (Saturday May 17) making repairs following third party damage. Houghton-le-Spring Golf Club has reopened while Gillas Lane remains closed in both directions while final inspection works take place.

Craig Skinner, Operations Manager at NGN said: “We’d like to thank customers for their patience while we carried out this essential work and apologise for any inconvenience caused.”

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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