If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Darlington

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Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Darlington to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Darlington, keeping homes and businesses safe, warm and connected.

The project, which is expected to last for around six weeks, has been planned in collaboration with Darlington Borough Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 14 July, the footway outside Darlington College will be closed between Darlington College bus stop and the footbridge. Pedestrian and cyclists should follow the fully signed diversion.

This will be followed by a closure on East Mount Road at the junction of Haughton Road/B6279. This will be in place for up to two weeks, and there will be fully signed diversion in place.

Later in the work, Valley Street North will be closed at the junction of John Street, and temporary traffic lights will be in place at this location for around two weeks.

Steven Storey, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Darlington.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Hartlepool

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Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Hartlepool to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Hartlepool, keeping homes and businesses safe, warm and connected.

The project, which is expected to last for around two weeks, has been planned in collaboration with Hartlepool Borough Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 21 July, there will be a road closure in place on Jesmond Road from the junction of Chester Road to the junction of Percy Street. There will be a fully signed diversion in place.

Steven Storey, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hartlepool.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in York Road, Leeds

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Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in York Road, Leeds to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Leeds, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until the end of August, has been planned in collaboration with Leeds City Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Wednesday 23 July there will be a lane closure on York Road, outside Asda Superstore, starting near the junction of Killingbeck Drive. The lane closure will affect traffic travelling east in the direction of Crossgates. This will be in place for approximately 4 weeks.

Chris Reed, Central Business Operations Lead at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Leeds.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Castleford

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Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Castleford to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Castleford, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the end of August, has been planned in collaboration with Wakefield Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 21 July, temporary traffic lights will be in place on the junction of Holywell Lane, Fryston Road, Sheepwalk Lane and Spittal Hardwick Lane.

These lights will be manned during peak periods to minimise disruption, and there will be clear advance signage in place to inform motorists about the works. Full pedestrian access will be maintained throughout the project.

Chris Reed, Operations Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Castleford.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Woodlesford, Leeds

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Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Leeds to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Leeds, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the end of August, has been planned in collaboration with Leeds City Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 28 July, temporary traffic lights will be in place on Aberford Road/A642 in Woodlesford and Oulton. The work will begin just after the junction with Fleet Lane, and will progress up Aberford Road/A642, ending at the junction with Midland Street.

These lights will be manned during peak periods to minimise disruption, and there will be clear advance signage in place to inform motorists about the works. Full pedestrian access will be maintained throughout the project.

Chris Reed, Operations Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Leeds.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Bishop Auckland

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Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Bishop Auckland to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Bishop Auckland, keeping homes and businesses safe, warm and connected.

The project, which is expected to last for around seven weeks, has been planned in collaboration with Durham County Council, and the work will take place during the school summer holidays to minimise disruption.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 21 July, temporary traffic lights will be in place on Woodhouse Lane. The lights will start outside St John’s School and Sixth Form College, and will move east during the work, ending at the junction with Vart Road.

Ash Whitfield, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Bishop Auckland.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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A word from Mark Horsley, CEO, in response to Ofgem’s Draft Determination on our Business Plan from 2026 – 2031

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Today (Tuesday 1 July), Ofgem, the energy regulator, published its Draft Determination in response to our RIIO-GD3 Business Plan, which outlines its initial view about how much revenue we can have to deliver our investment plans for the North of England for 2026 – 2031.

As a frontier performing gas distribution network, our Business Plan is ambitious and builds on our track record of outperformance across safety, reliability, efficiency and customer service, setting out a £1.8 billion investment for customers and the environment.

Built to deliver our vision for a fairer, greener future for the North of England, our plan was informed by a comprehensive programme of engagement with thousands of customers and stakeholders and designed to ensure that every pound that we spend supports our customers priorities and preferences.

This includes maintaining and modernising our network and supporting a fair and equitable transition to Net Zero by 2050, while continuing to deliver outstanding customer service for our 6.8 million customers.

We’re pleased to share that Ofgem’s draft decision indicates strong support for our investment plan.  It reaffirms our position as the most efficient gas network and frontier performing company and recognises the vital role of our gas network in the region’s critical infrastructure.

What’s next?

We will be spending the coming days and weeks carrying out a detailed review of the proposals, assessing Ofgem’s response on various aspects of the plan, as well as engaging with our regulator through their consultation process to ensure that the final plan is affordable, deliverable and prioritises sustainable value for the region.

Whether it’s ensuring fair and transparent costs, strengthening support for customers in vulnerable situations, or making vital investments in sustainability, we’re encouraging you to take this opportunity to raise any thoughts about Ofgem’s response to our plan and make your voices heard.

We’ll be publishing our full response to the consultation here on our website after the consultation period closes later this Summer.

Ofgem will make final decisions about our plans in December 2025.  In the meantime, we remain committed to continuing to work closely with the regulator to ensure the best possible outcome for our customers and the UK’s long-term energy future.

Mark

CEO

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Northern Gas Networks is carrying out essential upgrade work to maintain a safe and reliable gas supply in Middlesbrough

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Middlesbrough to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Middlesbrough, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the start of August, has been planned in collaboration with Middlesbrough Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Friday 27 June, work is taking place on Longlands Road, approaching the junction of Cargo Fleet Lane. Lane restrictions are in place eastbound, approaching the traffic lights of Cargo Fleet Lane.

Nigel Pearson, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Middlesbrough.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Appleby-in-Westmorland

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Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Appleby-in-Westmorland to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in the area, keeping homes and businesses safe, warm and connected.

The project has been planned in collaboration with Westmorland and Furness Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 21 July, there will be a full road closure to all motorists on Bridge Street and Boroughgate. Pedestrian access will be maintained. A signed diversion will be in place for motorists. Temporary traffic lights will be in place on Station Road, manned during peak periods to minimise disruption. These measures are expected to be in place until Friday 1 August.

As part of this project, there will also be a road closure on Thanet Terrace from Monday 28 July to Friday 15 August.

There will be a community drop-in event from 3pm-6pm on Tuesday 1 July at the Tufton Arms Hotel on Boroughgate in Appleby. We encourage all residents and business owners to come along, find out more about these works and ask our team any questions they may have.

Dan Hind, Operations Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Appleby-in-Westmorland.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Doctor Hilary Jones issues urgent carbon monoxide warning for summer

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Northern Gas Networks (NGN) has teamed up with Doctor Hilary Jones to highlight the dangers of carbon monoxide poisoning this summer, after confirmed or suspected cases of carbon monoxide incidents across the North of England rose by 16% last summer. *

Carbon monoxide (CO) is a poisonous gas that you can’t see, smell or taste, and if you breathe it in, it can cause serious illness or even death. Dangerous CO emissions can be produced by fires and appliances that burn fossil fuels such as gas, wood, oil or coal, which are commonly used more frequently during the colder winter months.

However, NGN’s data has confirmed that cases of CO poisoning are also rising in the summer, when BBQs, camping stoves, outdoor heaters and pizza ovens all present an additional risk. CO poisoning can also happen in hotels, holiday lets, tents and caravans.

Northern Gas Networks and Dr Hilary are now urging people to know how to spot the deadly symptoms of CO in summer, and what they should do if they suspect they’ve come into contact with the silent killer. Around 40 people die from carbon monoxide poisoning in England and Wales every year, while over 4,000 Brits seek treatment in A&E**.

The six key signs and symptoms

Dr Hilary says: “I want more people to know what carbon monoxide poisoning is, how to recognise the signs and symptoms, and how to prevent it from happening. The fact is it can kill you, or certainly cause serious long-term health implications. Know the warning signs and seek help before it’s too late.

“In summer it’s quite common for people to catch a summer cold, suffer from hay fever, drink to excess and get a hangover, or come down with a common summer virus such as enteroviruses, rhinoviruses, and respiratory syncytial virus (RSV), which can cause flu-like symptoms and respiratory illnesses. Additionally, COVID-19 and the flu can also circulate during the summer.  All of these illnesses can cause symptoms such as headaches, shortness of breath and fatigue – but they can also be potential signs of the far more sinister carbon monoxide (CO) poisoning.

“I’ve seen so many patients suffer from carbon monoxide poisoning, but they haven’t been aware of the symptoms as they so often overlap between common illnesses. The main six symptoms to look out for are headaches, fatigue, nausea, dizziness, shortness of breath and collapse.

“If multiple people in your household are experiencing the same symptoms when inside, but they get better when they’re outside, this could also be a sign that you have been exposed to increasing levels of CO in your home. It’s vital that you visit a medical professional to get checked out.”

Prevention

The best way to prevent CO poisoning is to have domestic gas appliances safety checked annually, and to have a CO alarm in your home. Northern Gas Networks has also offered some crucial guidance on what to do to prevent carbon monoxide poisoning in summer:

  1. Pack a portable carbon monoxide (CO) alarm when travelling

Whether you’re staying in a caravan, a hotel or a holiday let in the UK or abroad, make sure you pack a portable CO alarm that will beep and flash if it detects the dangerous gas. Although most hotels and holiday homes have them, you never know if they work or have been properly maintained, so it’s always best to take your own to keep safe. It should be an essential item in your suitcase, alongside your SPF.

  1. Never take your BBQ inside

All BBQs, including portable and disposable ones, produce carbon monoxide whilst they’re burning, and can emit the deadly gas for hours after they’ve been extinguished and are cold to touch. Never take them inside – whether that be in your home, tent, holiday let or caravan. If it begins to rain when you’re using one, leave it where it is or safely move it to a sheltered spot outside.

  1. Only use outdoor heaters, pizza ovens and camping stoves outside

Like BBQs, outdoor fuel burning heaters, pizza ovens and camping stoves should only ever be used outside in open spaces to avoid CO poisoning. CO from these types of appliances can build up quickly in enclosed or unventilated spaces, so you should never take them inside your home, garage, tent, caravan, or holiday let.

  1. Get your boiler serviced in the summer

It’s important to get your boiler serviced by a Gas Safe Registered Engineer every year. Summer is a great time to do it as engineers are usually quieter. Although we use our boilers less in the summer, most of us still use them daily to heat our water, so make sure yours is working properly and place a CO alarm nearby to alert you if it starts to leak CO.

 

What to do if you suspect carbon monoxide poisoning

If you have experienced the main symptoms of headaches, dizziness, nausea, fatigue, breathlessness, collapse or loss of consciousness, you must take immediate action.

  • Turn off the appliance that you think may be causing it
  • Open windows and doors
  • Leave the building or place you’re in
  • Seek urgent medical advice. Dr Hilary explains: “A medical professional will carry out breath tests to see if you’ve been affected by carbon monoxide and will advise you on what to do next.”
  • Call the National Gas Emergency Service on 0800 111 999. They will send out a specialist engineer to investigate the cause.

To help people stay safe this summer, NGN is now giving away 1,000 free carbon monoxide alarms to customers living in the areas in which it operates. To find out more about carbon monoxide and to claim your free CO alarm, visit www.northerngasnetworks.co.uk/carbonmonoxide.  Terms and conditions apply. ***

Notes to editors:

*Refers to the number of visits NGN engineers made to respond to confirmed or suspected cases of carbon monoxide (CO) following calls to the National Gas Emergency helpline in summer 2024 compared to summer 2023 (June, July and August) across the North East, Yorkshire and Cumbria.

** According to NICE: Prevalence | Background information | Carbon monoxide poisoning | CKS | NICE

 

*** Free CO alarm giveaway – terms and conditions

This promotion is only open to any resident or business owner within the Northern Gas Networks distribution area. To check if you are in the Northern Gas Networks geographical area visit https://findmygdn.co.uk/. Full terms & conditions apply. Please see full details on www.northerngasnetworks.co.uk/carbonmonoxide.

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