Latest News

Since 2024, Northern Gas Networks’ ‘Centres for Warmth’ have provided safe, warm spaces and crucial energy advice and support for thousands of people across the North of England.

Northern Gas Networks (NGN) delivers gas to 2.9 million homes and businesses across the North of England through its network of pipes, and as part of its vision for a fairer, greener future for this region, has funded 20 Centres which are based within existing community hubs – which have been described as “transformational”.

The centres – targeted in areas of deprivation in NGN’s patch – are warm, welcoming and provide people with information designed to improve health and wellbeing, increase household income and better manage their energy.

They also provide Carbon Monoxide (CO) awareness and advice, income maximisation through benefit entitlement checks and managing debt, free or reduced cost food and clothing, fuel top up vouchers and helpful links to NGN’s partner organisations who can offer wider support.

Local people who use the Centres are also encouraged to learn about the benefits of the Priority Services Register – a free service which offers extra support if there’s an unexpected interruption to a gas supply.

Watch this video for more on how our Centres for Warmth are helping people in our communities:

One Centre for Warmth is at Bilton Hall Community Trust in Jarrow, near Newcastle. They have an open door policy for anyone who needs help and support, and work hard to signpost service users to appropriate services who can help.

Joanna Tuck, Manager of Bilton Hall Community Trust, said: “We would not likely have been here if it wasn’t for the funding received from Northern Gas Networks. This has stopped us from going into negative balances – being able to continue to paying our bills to keep our doors open – and provide staff that have been dedicated to support the local communities in ways they need the support.”

Another grassroots charity which hosts a Centre for Warmth are two Khidmat Centres in Bradford, which serves some of the most deprived areas in the city. Each year, the Centres support around 24,000 people through a wide range of programmes – including wellbeing activities, dementia support, practical advice on benefits, housing, plus energy efficiency.

Javed Ashrad, General Manager for the Khidmat Centres, said: “The support from NGN has been transformational. It has enabled our Centres to strengthen and expand the way we deliver wraparound and floating support for our community.

“With this investment, we can go beyond simply signposting — we provide hands-on help to tackle issues like fuel poverty, benefits and debt, housing concerns, and energy efficiency, while also raising awareness about carbon monoxide safety and the Priority Services Register.

“One example is a widowed elder who attended one of our carbon monoxide awareness sessions. She not only learned about the dangers, but was also supported to register on the Priority Services Register. She told us she now feels safer at home, and through our wellbeing groups she has also found new friends and reduced her isolation. Her story is just one of many that shows how the Centre for Warmth is making a tangible difference in people’s daily lives.”

Carole Marshall, Centre for Warmth Coordinator at Northern Gas Networks, said: “Our Centres for Warmth are all about trying to address the needs on a local level in communities, which are the most disadvantaged in our network.

“They are a trusted source to local people, and demonstrates our deep commitment to strengthening relationships at a local grassroots level. The support we can offer is about widening the offering of services that are available for local people, and ultimately helping them to stay safe and warm in their own homes.”

For more information contact our VCMA team on vcma@northerngas.co.uk

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Bridlington to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Bridlington, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the start of February, has been planned in collaboration with East Riding of Yorkshire Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 5 January, Marton Road will be closed between the junctions of Watsons Avenue and Marton Avenue. A fully signed diversion will be in place for motorists, and residents of Marton Road will still be able to access their properties during the work.

Chris Keith, Operations Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Bridlington.

“We will be working hard to complete this essential scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Cumwhinton & Wetheral Pastures to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in the area, keeping homes and businesses safe, warm and connected.

The project has been planned in close collaboration with Cumberland Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures have been put in place.

From Monday 5 January, work will take place in various phases:

• From Monday 5 January, Station Road/B6263 will be closed from the junction of Townhead Court to Wetheral Pastures. This closure will be in place until around mid April
• From Monday 30 March, the same road will be closed from the junction of Wetheral Pastures to the Waterworks, this closure will be in place for several weeks
• From Tuesday 26 May, the road off Station Road/B6263 (leading to Broomfallen Road and Cumwhinton Road) will be closed until around the start of July
• From Monday 15 June, the road off Station Road/B6263 from Murray House Livery to How Croft will be closed until around the middle of July
• From Monday 29 June, Peter Gate will be close from the junction of Croft Close until around mid August

Dan Hind, Operations Lead at Northern Gas Networks, said: “We would like to apologise for any inconvenience caused during these essential works, in particular to any local businesses who have been affected. However, it’s vital we complete these works to continue to maintain a safe and reliable gas supply in this area, and the work is currently on schedule.

“The majority of the work will be carried out in the street, however our engineers will need to access some homes and businesses to complete the project. Our team have visited customers to inform them about the work, offer help and support and put measures in place to minimise disruption.”

Businesses who have lost money as a result of the essential work in this area may be eligible to claim compensation via this form.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Workington to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Workington, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the end of January, has been planned in collaboration with Cumberland Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 5 January, temporary traffic lights will again be in place on Westfield Drive, close to the junctions of Needham Drive and Crummock Road.

Dan Hind, Operations Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works – however, it’s vital we complete them to continue to maintain a safe and reliable gas supply to the residents of Workington.

“We did originally plan for this section of our ongoing project in Workington to be completed before Christmas, but the work proved to be more complex than we anticipated.

“So, we will remove the lights on Friday 19 December to allow full access for residents and businesses throughout the festive period, before returning to complete the work on 5 January. This means that for the safety of our engineers, the lights will return on 5 January for around three weeks.

“To minimise disruption, the lights will be manned at peak times. Thank you to everyone in Workington for your patience while we complete these essential works.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Burmantofts, Leeds to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Leeds, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the second week of February, has been planned in collaboration with Leeds City Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 5 January, temporary traffic lights will be in place at the junction of Beckett Street and Rectory Street. For the duration of the work, the lights will move south down Beckett Street, up to the junction of Lincoln Green Road.

Chris Reed, Operations Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them to continue to maintain a safe and reliable gas supply to the residents of Leeds.

“We recognise the temporary traffic lights are likely to cause disruption to anyone visiting St James’s University Hospital, so would advise people to allow extra time for their journeys.

“To minimise disruption, the lights will be manned between 7am-7pm, and engineers will be on site seven days a week to get the work completed as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Blackwell, Darlington to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Darlington, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around mid April, has been planned in collaboration with Darlington Borough Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 5 January, work will begin at the junction of Carmel Road South and Blackwell. This junction will be closed entirely for two weeks with a fully signed diversion in place. From Monday 19 January, the road will reopen and temporary traffic lights will be in place on Blackwell until the work is completed.

Ash Whitfield, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them to continue to maintain a safe and reliable gas supply to the residents of Darlington.

“Safety is always our number one priority, and the road closure and temporary traffic lights are essential everyone stays safe at all times. We will keep local residents, businesses and motorists updated throughout this essential work.

“We would like to thank customers for their patience at this time and apologise for any inconvenience experienced. We will keep businesses and road users updated throughout the work.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Network Launches £50,000 Fund to Tackle Fuel Poverty in Tees Valley

Today, in partnership with Point North, we have launched a new £50,000 ‘Community Partnering Fund’. This fund is designed to support local charities and community groups, supporting people experiencing fuel poverty in Tees Valley.

What is the Community Partnering Fund?

The Community Partnering Fund will provide grants between £1,000 to £10,000. These grants will help community organisations deliver support to vulnerable households living in fuel poverty.

The fund will also support projects focused on:

• Providing an energy advice, advocacy and support service
• Raising awareness of the Priority Services Register (PSR)
• Educating the public about the dangers of Carbon Monoxide (CO) and the measures to take to stay safe

Eligible areas for the fund are Darlington, Hartlepool, Middlesbrough, Stockton-on-Tees, Redcar and Cleveland. Organisations do not have to be a registered charity to apply, but must have charitable aims.

The deadline for applications is Sunday 18 January 2026.

For more information and to submit an application, please visit:

https://pointnorth.org.uk/grants/northern-gas-networks-community-partnering-fund/

A Focus on the Local Community

Eileen Brown, our Customer Experience Director, said: “It is a privilege for us at Northern Gas Networks to provide financial support to organisations that help people who are really struggling and worrying about keeping warm now that the colder months have arrived.

“The Fund is, however, not just limited to tackling fuel poverty; we are working hard to raise awareness of the dangers of carbon monoxide poisoning and the benefits of being on the Priority Services Register, which aims to ensure that support for the most vulnerable in society is prioritised in the event of a loss of gas or electricity supply.

“The benefits of being placed on the register range from being provided with alternative cooking and heating equipment, to provision of hot meals, and even alternative accommodation if this is needed.

“Awareness and advice about Carbon Monoxide and the Priority Services Register can make such a difference to people in their everyday lives, and being aware can sometimes mean the difference between life and death in the unfortunate event of exposure to carbon monoxide.”

Michelle Cooper, Chief Executive at Point North, added: “We are delighted to continue our partnership with Northern Gas Networks, whose commitment is helping support communities across Tees Valley. As winter draws in, this support becomes vital for our local groups who are at the forefront of supporting households to get through the cold months with dignity and hope.”

More information and application process can be found on Point North’s website: https://pointnorth.org.uk/grants/northern-gas-networks-community-partnering-fund/

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Ormesby, Middlesbrough to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Ormesby, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the end of March, has been planned in collaboration with Middlesbrough Borough Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures are being put in place.

From Monday 5 January, temporary traffic lights will be in place on Ormesby Bank from the junction of Ainstable Road, moving in 100 metre sections up to The Piped Piper pub. The lights will be manned at peak times to minimise disruption.

David Cook, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them to continue to maintain a safe and reliable gas supply to the residents of Middlesbrough.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Leeds to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Leeds, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the middle of June, has been planned in collaboration with Leeds City Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 5 January, temporary two-way traffic lights will be in place on the A64/York Road, starting at the junction with Stockheld Lane – next to Leeds Caravan Centre. As the work progresses, these lights will move eastbound along A64/York Road. The lights will be in operation 24 hours a day, 7 days a week during the work, but they will be manned during peak times (7am-7pm) to minimise disruption.

All traffic management will be clearly signposted for motorists, and advance warning signs will be in place advising people to allow extra time for travel.

Matt Purssell, Site Manager at Northern Gas Networks, said: “We would like to apologise for any inconvenience caused during these essential works, which we appreciate are taking place in a busy location. However, it’s vital we complete them to continue to maintain a safe and reliable gas supply to the residents of Leeds.

“We’ve worked very closely with Leeds City Council to minimise disruption, and there will be a team on site ensuring the lights are manned during peak periods. We will also have teams working on site seven days a week to complete the project as quickly as possible.

“We will provide regular updates as the project progresses.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.