If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

What's happening?

  • Filter by:

Northern Gas Networks carrying out essential upgrade work to maintain a safe and reliable gas supply in Allerton Bywater

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Allerton Bywater to replace ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Allerton Bywater, keeping homes and businesses safe, warm and connected.

The latest phase of the work, which is expected to last around 6 weeks, has been planned in collaboration with Wakefield Council. So that engineers can carry out the work safely and efficiently, and to protect the members of the public, some traffic management measures will be put in place.

From Monday 3 February, there will be temporary traffic lights on Brigshaw Lane, starting close to the railway line before moving towards Preston Lane and finishing at the junction of Brigshaw Drive.

Chris Reed, Central Operations Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Allerton Bywater.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks carrying out essential upgrade work to maintain a safe and reliable gas supply in Thirsk

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Thirsk to replace ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Thirsk, keeping homes and businesses safe, warm and connected.

The project has been planned in collaboration with North Yorkshire Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some temporary traffic management measures will be put in place.

From 9am on Wednesday 29 January, there will be temporary traffic lights at the junction of Newsham Road and Station Road for around a week.

Dave Smales, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to homes and businesses in Thirsk.

“These lights will be manually operated at peak hours and throughout the day to help manage traffic flow. Please use an alternative route where possible to help reduce traffic congestion in this area.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks is carrying out essential work to repair a gas pipe under Cromwell Street, Gateshead

Read

Engineers from Northern Gas Networks (NGN), the gas distributor for the North of England, are carrying out repair work on a gas pipe under Cromwell Street in Gateshead.

So that engineers can carry out the work safely and efficiently some temporary traffic management measures have been put in place.

From Thursday 23 January, a small section of Cromwell Street in the Deckham area of Gateshead has been closed. Access to Cromwell Street is still possible via Ellison Villas and Burney Villas.

Andy Coates, Site Manager at Northern Gas Networks, said: “Our engineers are carrying out essential repair work have had to close part of Cromwell Street.

“We are working continuously to repair this escape and have the road fully open as soon as we can. We apologise for any inconvenience caused.”

The gas supply to homes and businesses in the area will not be affected.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Redcar

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Redcar to replace ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Redcar, keeping homes and businesses safe, warm and connected.

The project, which is expected to last around 6 weeks, has been planned in collaboration with Redcar and Cleveland Borough Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 24 February, there will be temporary traffic lights moving along Redcar Lane for the duration of the work.

Nick Younger, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Redcar.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks congratulates successful apprentices ahead of National Apprenticeship Week

Read

To mark the upcoming National Apprenticeship Week (10 – 16 February), the North of England’s gas distributor, Northern Gas Networks, has congratulated its latest group of successful apprentices who will be helping shape the future of energy to prepare for the transition to net zero.

With climate change one of the biggest issues to face future generations, an apprenticeship is a great way to be at the heart of the solution.

The latest successful group of 13 apprentices received their certificates at our head office in Leeds from our CEO Mark Horsley – who started out as an apprentice himself aged 16.

They are now all officially qualified as a ‘Gas Network Craftsperson’ and demonstrated fantastic enthusiasm, commitment and talent to pass the four-year programme which combines on the job training with college work.

They have spent much of their apprenticeships joining more experienced colleagues to help install and maintain gas network equipment in this innovative sector – which is playing a key role in the UK’s transition to net zero.

One of the group, Jo Lumsden, loved helping her dad fix motorbikes as a child, but was unsure how to turn her passion into a career.

She was working in a pub when she spotted an advert for one of our apprenticeships, and said: “If anyone is unsure about applying for an apprenticeship with Northern Gas Networks, I would say ‘go for it’.

“I hope I’m now with Northern Gas Networks for the rest of my career – I’d be proud and happy if I was. I didn’t think you could get a company this big that look after you the way they do. All of my colleagues have been brilliant, I can’t thank them enough – they want you to learn as much as you want to learn.

“Also, I want to help protect the planet, and being part of an organisation where that is a huge focus is important to me.”

Mark said: “A huge well done to all of our apprentices who have worked so hard. It’s inspiring to see their energy and enthusiasm, and I know they will go on to have long, happy and successful careers. I started out as an apprentice at 16 as a cable jointer and I loved it, it taught me so much.

“They are joining our industry at an exciting time as we get our network ready to support the transition to net zero, so it’s essential we invest in future talent to meet the challenges ahead.”

Chris Adair, Apprenticeship & Training Manager at Northern Gas Networks, said: “It’s been a privilege to get to know this very talented group of people since they applied for our apprenticeship four years ago.

“Our apprenticeships are challenging – they are designed to test your skills, dedication, teamwork and much more – and I’m delighted that they have all made it through.

“For the UK to reach our climate targets, it’s essential that we help people understand the many benefits of our industry and its varied career options – which are extremely rewarding professionally, personally and financially.”

Congratulations to all of the apprentices – Freya Osment, Ryan Davies, Ethan Tate, Ethan Lee, Tom Hope, Adam Elgar, Ethan Slater, Jak Williams, Jo Lumsden, John Robinson, Harry Cullingford, Jack Paxton and Ben Davison.

To find out more about our upcoming apprenticeship opportunities – with openings available later this year – and how to apply email ngncareers@northerngas.co.uk

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Hull

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Hull to replace ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Hull, keeping homes and businesses safe, warm and connected.

The project, which is expected to last around 18 weeks, has been planned in collaboration with Hull City Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place during the works.

From Saturday 15 February, there will be a road closure on Calvert Lane until Sunday 23 February. A signed diversion will be in place for motorists, and access will be maintained where possible.

From Monday 17 March, a single lane closure will be in place on Anlaby Road – between Calvert Lane and the railway bridge – until Tuesday 29 April.

Chris Keith, Operations Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hull.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Stockton-on-Tees

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Stockton-on-Tees to replace ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Stockton-on-Tees, keeping homes and businesses safe, warm and connected.

The project, which is expected to last around 12 weeks, has been planned in collaboration with Stockton-on-Tees Borough Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 20 January, there will be temporary traffic lights in place on Oxbridge Lane from the junction of Richmond Road to Yarm Road. As the traffic lights progress along Oxbridge Lane, we will need to close the junctions of Windsor Road, Eton Road and Oxford Street.

Michael Stevenson, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Stockton.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Methley, Leeds

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Methley, Leeds to replace ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Leeds, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until July, has been planned in collaboration with Leeds City Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

From Monday 20 January there will be temporary traffic lights on Barnsdale Road, at the junction of Pinfold Lane and Low Common. These will be in place for approximately 2 weeks.

From Monday 3 February there will be temporary traffic lights on Pinfold Lane. These will progress up Pinfold Lane in sections, finishing at the junction with Main Street. These lights will be in place for approximately 16 weeks.

Chris Reed, Central Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to homes and businesses in Methley.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

NGN Education Team judge Net Zero Island a success

Read

Bradford school pupils put their creative and scientific minds to the ultimate test with the support of Northern Gas Networks (NGN), in an inter-schools challenge to create a Net Zero Island.

NGN ran the competition across the autumn term, in partnership with the University of Bradford, Bechtle, Yorkshire Water, SkillsHouse and City of Bradford Council.

Teams of Year Nine students, aged 13 and 14, developed ideas for sustainable living on a fictional Net Zero island by exploring ways to produce energy for heating and cooking, fuel transport and manage waste and water for a population of 30,000, without creating carbon emissions.

The UK government has set a target of achieving Net Zero carbon emissions by 2050 as it looks to slow the pace of climate change and minimise its consequences on people, places, businesses, and nature.

Bradford District meanwhile, has set its own more ambitious target of achieving net zero carbon by 2038.

The seven-week contest saw pupils from Eden Boys, Titus Salt, Carlton Bolling, Bradford Academy and two teams from St Bede’s and St Joseph’s schools, take up the challenge before pitching their ideas to the judges in a Dragon’s Den style challenge.

The Dragons panel included NGN’s Rebecca Miller, Ryan Mallinder from N-Gen, Steph Renshaw from Yorkshire Water, James Machell of the University of Bradford, and Barry Cusack of City of Bradford Council.

Carlton Bolling won the competition after presenting ideas for their Net Zero Island, that went into great detail across all areas they were tasked to research, including energy production, waste and water management, housing and transport.

Their use of diagrams and statistics alongside their decision-making and explanations showed a real understanding and passion for the topic.

Judges were also impressed by the importance they put on sustainability, looking at the natural geography of the island and habitat conservation.

As well as collecting a trophy and certificates, Carlton Bolling’s winners secured a trip to visit Yorkshire Water’s Headingley Water Treatment Works and Education Centre

Our Net Zero Educator Rebecca Miller, who was part of the judging panel, said: “What an amazing group of students we have been lucky enough to work with for this project. The research they have done and the presentations they have created are so impressive, I hope this inspires them to continue thinking about what they have learned and help the UK reach our Net Zero targets.”

NGN’s Net Zero Education team have reached over 25,000 school students through their interactive sessions since September 2023.

To find out more or book a free interactive session at your school, contact efeducation@northerngas.co.uk

Five pupils of Carlton Bolling Academy with their individual certificates and victory shield

The pupils from Carlton Bolling received a victory shield and individual certificates

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Stanley, County Durham

Read

Northern Gas Networks (NGN), the North of England’s gas distributor, is carrying out essential work in Stanley, County Durham, to replace ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Stanley, keeping homes and businesses safe, warm and connected.

The project, which is expected to last around 6 weeks, has been planned in collaboration with Durham County Council. So that engineers can carry out the work safely and efficiently, some traffic management measures will be put in place.

From Friday 31 January, a single lane closure will be in place on Stanley Road – southbound of Stanley roundabout on the A693.

Shaun Williams, Site Manager at Northern Gas Networks, said “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to homes and businesses in Stanley.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less