If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

What's happening?

  • Filter by:

Project VOLT secures £500k to strengthen industrial energy resilience and cut emissions for North East sites

Read

Northern Gas Networks and partners have secured Ofgem funding of £500k for the next phase of an innovation project demonstrating how hybrid dual-fuel microgrids can support improved energy resilience and planning for industrial sites, while also reducing emissions.

Project VOLT (Vector-Optimised Microgrid Operations for Industrial Low-carbon Transition) has entered its proof-of-concept phase, having been awarded an additional £500,000 from Ofgem’s Strategic Innovation Fund (SIF). This marks a significant next step in demonstrating how hybrid, dual‑fuel microgrids can support critical commercial and industrial sites in the North East, creating a scalable model for improved resilience and energy efficiency that could be replicated across Great Britain.

The new phase builds on earlier discovery work that looked at the financial, environmental and network benefits of microgrids. It found that sites could cut peak electricity demand by up to 30%, helping to ease pressure on the wider grid and avoid costly network upgrades. It also highlighted the potential for up to 80% reductions in carbon emissions and energy costs, depending on the site, as well as close to 100% coverage for critical operations during power outages.

Led by LCP Delta on behalf of  Northern Powergrid, and involving Newcastle University, EDF, Northern Gas Networks and Wales & West Utilities, the project will now move into detailed modelling and analysis. Working with a diverse group of commercial and industrial sites, including the Port of Tyne, Newcastle Airport, Severfield, and Pulsant (a digital infrastructure operator supporting UK and global businesses), the project will assess the needs and potential challenges for future delivery. Using simulations, microgrids will be tested across the different sites. It will consider how energy demand, infrastructure constraints and planning decisions affect costs and network flexibility.

The findings will provide insights into how local and national energy systems can work together more effectively. These insights will help inform regional energy planning, decisions on future energy infrastructure and wider energy strategies in the North East and beyond. Ultimately, this next phase will help prepare for the transition to real-world trials.

Keith Owen, Head of Energy Futures at Northern Gas Networks, said: “Project VOLT presents a great opportunity for networks to work together in defining the potential for microgrids, both to strengthen energy resilience and reduce emissions through cross-vector collaboration.”

Emma Carr, Senior Consultant at LCP Delta and Project Director for VOLT, said:

“With demand rising, Project VOLT offers a real opportunity for regional and national networks to work together to strengthen infrastructure resilience.

“This phase allows us to work more closely with a wide range of industrial and commercial sites and set out a clear, practical route to real-world demonstrations, with the potential to be replicated across Great Britain and deliver wider economic value.”

Duncan Oliphant, Head of Commercial Flexibility at Northern Powergrid, said: “We’re proud to be leading VOLT as it progresses into its proof‑of‑concept phase.

“Flexibility sits at the core of this project, helping us design solutions that genuinely support large energy users and critical sites while easing pressure on the wider grid. By enabling these sites to manage their energy more efficiently, we can reduce peak demand, improve local resilience and free up capacity to connect more low‑carbon technologies.

“This funding gives us the opportunity to test those ideas in more depth with our partners, strengthening the evidence base for cleaner, smarter and more reliable energy systems that can be scaled across the region and, ultimately, Great Britain.”

Rebecca Rosling, Interim Director, EDF UK R&D, said: “EDF is committed to enabling an electric Britain through the accelerated development of electrification solutions for large energy consumers. Project VOLT is integral to this ambition, supporting the creation of scalable blueprints and frameworks for efficient management and multi vector optimisation in decarbonised industrial hubs and energy systems.”

Lewis Garvey, Net Zero Planning & Technologies Manager at Wales & West Utilities, said: “As part of our commitment to supporting Industrial & Commercial customers to decarbonise their processes, we’re focused on understanding how microgrid technology could not only enable the net zero energy transition, but also help companies become energy self-sufficient.

“We’re looking forward to supporting the next phase of Project Volt through modelling and assessing its replicability across our network, with the aim of providing resilient and stable energy to hard-to-abate industries for years to come.”

Haris Patsios, Professor in Smart Energy Systems, Joint Director of Newcastle University’s Centre of Excellence in Energy, said: “Accelerating clean power growth while maintaining energy system resilience requires us to come up with, and demonstrate, smarter ways to operate our energy networks at the local and regional level, on top of any other consideration. Working with our industry partners at Newcastle University’s Centre for Energy, we will be demonstrating new ways to transform and enable large commercial and industrial sites to operate as sources of flexible clean power, while also unlocking new pathways for growth.”

Show less

Teenager Erin makes her mark as Northern Gas Networks celebrates its fantastic apprentices during National Apprenticeship Week

Read

To mark National Apprenticeship Week, Northern Gas Networks (NGN) is celebrating fantastic apprentices like Erin Murphy, who are helping to keep homes throughout the region safe and warm while future-proofing its critical infrastructure to support low carbon energy.

Erin, who’s 19 and from Leeds, started her Level 2 Gas Network Operative apprenticeship in September 2024 and is planning to go on to study Level 3 Gas Network Craftsperson this September. Through the apprenticeship, she’s also studying a Higher National Certificate (HNC) in Mechanical Engineering.

NGN currently have 66 apprentices and are planning to recruit a further 12 this year. In January 2025, all 24 who completed their apprenticeships secured full-time roles with NGN – either as a Mains Response Engineer, a Pressure Mechanical Craftsperson or an Electrical & Instrumentation Craftsperson.

Erin works with our teams across West Yorkshire laying new gas pipes and responding to emergency gas escapes, keeping the North of England safe, warm and connected.

Erin, who studied A levels in Biology, Chemistry and Engineering at Pudsey Grammar School, said: “When I was younger, my dad – who’s an engineer – was doing a lot of renovation work and extensions to our house. So I was always helping out, being his little labourer. I helped him with our driveway and I also helped him fix his car too, so I’ve always been hands on, fixing things and thinking about how to solve problems.

“I work with our new service teams, so often we’re working close to a new build or a property that has been disconnected from the gas network in the past, we then lay a new service.

“I also help the team locate gas escapes and learn how to fix them.

“After A levels, quite a lot of my friends were going to university, but I decided uni life wasn’t for me. I wanted to get an interesting job and earn money too. That means I can save money and get my own place quicker than my friends who have gone to uni.

“I have a friend who used to work at NGN. She spoke very highly of the company and mentioned they were looking for apprentices, so I applied for an apprenticeship, was successful and started in September 2024. I really enjoy my job, and I’m excited to go on and do my Level 3.

“Engineering is a male-dominated environment, but if you’re a female looking to go into engineering, there is nothing stopping you. If something is really heavy, it’s going to be a two-person job anyway, regardless of whether you’ve got two males or two females lifting it. The job I’m learning is down to technique and skill set rather than strength.

“My apprenticeship has helped my self-confidence massively – I used to be quite a nervous person. You’re taught so much during your apprenticeship that when you get on site and have to put it into practice, you’re confident you can do it, and that helps your confidence in all areas of your life too.

“It’s a real-world job, uni would not have given me this perspective. I’d like to eventually be a team leader and go into senior management.

“My colleagues have been so helpful, and my line managers too – they really care about my progress and ensuring I have everything I need to do well in the job.

“My dad is really proud of me!”

Erin’s manager, technician Ryan Gaunt, said: “Erin has got a really bright future, she joined the team recently and has made a great impression already. She’s very willing to get involved in everything and she’s really smart – she’s going to go far.”

Chris Adair, Apprenticeships & Training Manager at NGN, said: “National Apprenticeship Week is the perfect time to celebrate the fantastic impact of Erin and all of our apprentices, who are the future of this organisation. As Erin has discovered, an apprenticeship offers so much – you get to earn while you learn, you work with experienced and inspirational people and they set you up perfectly for future success, and we were very proud that all of our recent cohort have gone on to secure full-time roles with us.

“We’ve also got lots of other colleagues in our network and based at our various depots and offices who are part way through their apprenticeship journey, and I’d like to congratulate them too as they continue to work hard combining work and study. I look forward to them successfully completing their apprenticeships over the next few months and years.

“For the UK to reach our climate targets, it’s absolutely essential that we help people understand the many benefits of our industry and its varied career options which are rewarding professionally, personally and financially.”

We’ll be opening applications for our next apprenticeships later this year – to find out more about our upcoming apprenticeship opportunities and how to apply email ngncareers@northerngas.co.uk

 

Show less

We’re carrying out essential upgrade work to maintain a safe and reliable gas supply in Wortley, Leeds

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Wortley, Leeds, to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Leeds, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the end of May, has been planned in collaboration with Leeds City Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Tuesday 10 February there will be a road closure on Whincover Drive, at the junction of Whincover Close. Access will be maintained to Whincover Close via Ring Road Low Wortley. This will be in place for approximately 3 weeks.

From Tuesday 24 February there will be a lane closure on Ring Road Low Wortley between 9:30am – 3:30pm, starting near the junction of Whincover Drive heading towards Stonebridge Lane. This will be in place for approximately 11 weeks.

From Thursday 2 April there will be another lane closure on Ring Road Low Wortley for traffic travelling in the opposite direction. This will be in place for approximately 3 weeks.

Chris Reed, Central Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to homes and businesses in Leeds.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

We’re carrying out carry out essential upgrade work to maintain a safe and reliable gas supply in Wakefield

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Wakefield to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Leeds, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around mid May, has been planned in collaboration with Leeds City Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Friday 6 February there will be rolling temporary traffic lights on Aberford Road, starting outside The Graziers Pub and finishing near St Annes Drive. These will be in place for approximately 10 weeks.

From Monday 9 March there will be a one-way closure on Aberford Road, near the junction of Finkin Croft. Traffic will be able to travel towards Pinderfields Hospital from Finkin Croft but will not be able to travel in the opposite direction. This will be in place for approximately 2 weeks.

From Monday 27 April there will be another one-way closure on Aberford Road, near the junction of St Annes Drive. This will be in place for approximately 2 weeks.

Chris Reed, Central Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to homes and businesses in Wakefield.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

We’re carrying out essential upgrade work to maintain a safe and reliable gas supply in Seaton Carew, Hartlepool

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Seaton Carew, Hartlepool to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Seaton Carew, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the end of February, has been planned in collaboration with Hartlepool Borough Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures have been put in place.

From Friday 23 January, a road closure is in place on Station Lane between Sainsbury’s Local and the junction of Elizabeth Way. A fully signed diversion is in place.

Work is also taking place on Stanmore Grove during the work, which will take around five weeks to complete.

Steven Storey, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them to continue to maintain a safe and reliable gas supply to the residents of Seaton Carew.

“We recognise this is a large project, and have been in regular discussions with key local stakeholders including residents, businesses and councillors in the area to discuss the work, its importance and the steps we are continuing to take to minimise the disruption caused.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

We’re carrying out essential upgrade work to maintain a safe and reliable gas supply in Hull

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Hull to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Hull, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around mid February, has been planned in collaboration with Hull City Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures have been put in place.

From Monday 5 January, Anlaby Road eastbound has been closed between the junctions of Calvert Lane and Hamlyn Avenue. A fully signed diversion is in place for motorists, and residents of Hamlyn Avenue will still be able to access their properties during the works.

Temporary traffic lights are in place on Anlaby Road close to the junction of Calvert Lane and North Road.

Chris Keith, Operations Manager for Northern Gas Networks, said: “Our teams are working extremely hard to complete this essential repair, which will ensure the continued safe and reliable supply of gas to customers in Hull, keeping homes and businesses safe, warm and connected.

“The temporary traffic lights are an essential measure to ensure that our engineers can carry out the work safely and efficiently, and to protect the public. We understand the situation has caused inconvenience, and we regret the impact while these temporary lights remain in place. We expect them to be removed by the end of January.

“The road closure will remain in place until around mid February to allow time for the road to cure. We would again like to thank local residents for their continued patience while these essential works are ongoing.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

We’re carrying out essential upgrade work to maintain a safe and reliable gas supply in Seaham

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Seaham to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Seaham, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the end of March, has been planned in collaboration with Durham County Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 26 January, temporary traffic lights will be in place on the B1285 at the junction of the B1432 Stockton Road. To minimise disruption, the lights will be manned from 7.30am-6pm, seven days a week.

Nigel Pearson, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Seaham.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

We’re carrying out essential work to repair gas pipes in Gateshead

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential repair work on gas pipes in Gateshead.

This work will ensure the continued safe and reliable supply of gas to customers in Gateshead, keeping homes and businesses safe, warm and connected.

So that engineers can carry out the work safely and efficiently, and to protect the public, some temporary traffic management measures have been put in place.

From Thursday 15 January, Lowrey’s Lane is closed at the junction of Kells Lane and Lowrey’s Lane. There is a clearly signed diversion in place for motorists.

Andrew Coates, Site Manager at Northern Gas Networks, said: “We would like to apologise for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of this area of Gateshead.

“We do not currently have a completion date for this work, which means the road closure will remain in place until the work is completed.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

 

Show less

We’re carrying out essential upgrade work to maintain a safe and reliable gas supply in Houghton le Spring, Tyne and Wear

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Houghton le Spring, Tyne and Wear, to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Houghton le Spring, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the end of March, has been planned in collaboration with Sunderland City Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

Work will start on Monday 19 January, and from Monday 16 February until the end of the work temporary traffic lights will be in place on Hetton Road.

From Monday 9 March, the slip road leading from Gillas Lane West to Hetton Road North, outside the Burn Inn, will be closed for around two weeks.

Iain Clark, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works, However, it’s vital we complete them to continue to maintain a safe and reliable gas supply to the residents of Houghton le Spring.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

We’re carrying out essential work to repair gas pipes in Featherstone

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential repair work on gas pipes in Featherstone, West Yorkshire.

This work will ensure the continued safe and reliable supply of gas to customers in Featherstone, keeping homes and businesses safe, warm and connected.

So that engineers can carry out the work safely and efficiently, and to protect the public, some temporary traffic management measures will be put in place.

From Thursday 8 January, temporary traffic lights will be in place at the four-way junction of Pontefract Road, Wakefield Road, Girnhill Lane and Station Lane – close to the Lidl supermarket.

The gas supply to homes and businesses in the area is unaffected.

Chris Reed, Operations Manager at Northern Gas Networks, said: “We would like to apologise for the inconvenience caused during these essential repair works – please allow more time for your journeys. Our investigations are ongoing, and we’ll provide a completion date for these works as soon as we can.

“Our teams will be working outside normal hours to get the repairs completed as soon as possible, and the temporary traffic lights will also be manned from 7am-7pm to minimise disruption.

“We expect to be on the site until the end of the third week of January. The final phase of the work will be allowing the road to cure. We’d like to thank everyone for their patience so far while we complete the work.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Show less