Small business claims

Want to make a claim for loss of business?

If you’ve lost money as a result of our work, you may be eligible to claim compensation.

All loss of business claims will be dealt with in accordance with the Gas (Street Works) (Compensation of Small Businesses) Regulations 1996.

Claiming compensation

If you’ve lost money as a result of our work, you may be eligible to claim compensation if:

The works lasted more than 28 days
Your annual turnover is less than £1.8 million
The loss in your gross profit is at least £500 and more than 2.5% of your turnover
You notify us of a claim within three months of the work being completed and send us supporting evidence within six months

Certified trading accounts for the two years redating the claim
A breakdown of weekly sales figures excluding VAT for the two years before the roadworks and up to 10 days after the works were completed
VAT returns for these sales (if applicable)
A sketch of where your business is in relation to our works

Online form

Complete our online form and we’ll come back to you within several days.
Download our form

Simply download a copy, fill in your details and email us at [email protected], or send it to our address:

Northern Gas Networks
Customer Care Team
1st Floor, 1 Emperor Way
Sunderland
SR3 3XR

Once we’ve reviewed your claim, our Customer Care Team will be in touch.

Download Form

Make a claim

Your name*
Address*
Street Address Address Line 2 City County / State / Region ZIP / Postal Code
Contact number*
What does your business do?*
What is the pattern of trade?*
For example; counter sales, pre-booked orders, appointments, passing trade, etc.
When were you disrupted from?*
What time were you disrupted from?*
When were you disrupted to?*
What time were you disrupted to?*
Where is your business in relation to the street works?*
Please also send us a sketch including traffic lights, road closures, one-way systems, diversions, etc.
How did the street works impact your business?*
File
Drop files here or

Max. file size: 20 MB.
To support your claim we will require certified trading accounts for the two years predating the claim, a breakdown of weekly sales figures excluding VAT for the two years before the roadworks and up to 10 days after the works were completed, VAT returns for these sales (if applicable) and a sketch of where your business is in relation to our works.
Please tick this box to confirm you are happy for us to use your data within the terms of the Data Protection Act, and that Northern Gas Networks can contact you using the information you have provided here.*
- I confirm I am happy for Northern Gas Networks to use my data within the terms of the Data Protection Act
For information on how we use your details please read our Personal Data Privacy Notice