Gas safety advice
Our top tips to keep you safe, and how to take care of yourself and others.
Smell gas? Act fast, call 0800 111 999 at any time, 24/7, 365 days a year
Get your gas appliances serviced by a Gas Safe Registered engineer. To find an engineer visit the Gas Safe Register website or ring 0800 408 5500.
Carbon monoxide safety
Buy an audible Carbon Monoxide alarm. Carbon Monoxide (CO) is produced when fuels including gas, oil, coal or wood don’t burn properly. Some gas appliances can cause carbon monoxide including free-standing gas heaters, gas cookers and gas fires.
CO is harmful and potentially fatal. It can affect anyone, so it’s important to know the signs and symptoms to look out for. Make sure your appliances are tested every year. If you suspect a carbon monoxide leak, call 0800 111 999
Keep a torch handy in case of power cuts.
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Keep an eye on the weather forecast and if you have a loss of supply or a power cut, check on your neighbours.
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Look out for family, friends and neighbours that need extra support – get them to join the free Priority Services Register. You may eligible for help from your energy company if you have additional needs.
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Know the signs and symptoms of carbon monoxide.
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We offer a free locking cooker valve fitting service to our customers. This enables a caregiver to control the gas to the cooker, to prevent any issues caused by accidentally leaving gas on.