If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)
[email protected]
Connections Team
0800 040 7766 (Option 2)
[email protected]
Stakeholder Relations Team
[email protected]
      Do you smell gas?

      If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night.

      Follow these six simple steps

      1. Call the National Gas Emergency Service immediately on 0800 111 999.

      2. Put out any naked flames, and don’t smoke or strike any matches.

      3. Turn off all your gas appliances and don’t use them until they’re checked by an engineer.

      4. Don’t turn any power or light switches on or off.

      5. Open your doors and windows.

      6. Keep other people away from the area.

      What to do if you lose your gas supply
      What to do if you lose your power supply
      Priority Services Register
      The Priority Services Register

      You may be eligible for The Priority Service Register (PSR). It’s a free service that helps you if you experience an unexpected interruption to your gas supply.

      Learn More About The PSR
      northern gas networks smell gas
      When you make an emergency call

      You’ll be put through to an experienced operator, who’ll ask you a few questions and dispatch an engineer who’ll arrive within one or two hours.

      The operator will also give you some advice about what to do while you’re waiting for an engineer to arrive, such as opening doors and windows. Once they’ve arrived, they won’t leave until the situation has been made safe.

      northern gas networks gas safety advice
      Just so you know

      Our emergency engineers aren’t covered to make repairs to appliances or internal pipework.

      Also, depending on the advice you’re given by our engineer, you may need to contact a Gas Safe Registered engineer to make further repairs to appliances or pipework.