Loss of supply and low gas pressure in Wilsden, Bradford

Engineers from Northern Gas Networks (NGN) have successfully reconnected gas supplies to all affected properties in Wilsden, Bradford, where we’ve been able to gain access.

If you weren’t at home when we called, you will have received a letter from NGN asking you to contact our Customer Care team on 0800 040 7766 option 4 or email customercare@northerngas.co.uk so that we can arrange for an engineer to come out.

Please do not attempt to turn your gas supply back on yourself.

NGN engineers always wear ID – please ask to see it when they visit.

The Customer Support Hub located at The New Inn on Main Street will remain open until 10pm this evening, when it will permanently close, but NGN engineers will remain on site tonight and tomorrow to support those returning to their homes.

Chris Green, Business Operations Lead for Northern Gas Networks said: ‘We’re now restored gas supplies to all affected properties, other than those where we haven’t been able to gain access. We’ve left a letter asking these customers to call us so that we can send an engineer straight out to turn their gas supply safely back on.

‘We understand how challenging these weather conditions have been and we’d like to extend an enormous thank you to the local community for their patience and support while customers were without gas.’

If you smell gas or suspect Carbon Monoxide, please call the National Gas Emergency Service immediately on 0800 111 999.

Engineers from Northern Gas Networks (NGN) have successfully reconnected gas supplies at the meter to over half of affected properties in Wilsden, Bradford.

Gas pressures in the network have now returned to normal and engineers are continuing to go door to door to safely reconnect the remaining customers.

Vulnerable customers have been prioritised as part of the restoration process.

Around 500 properties lost their gas supply or experienced pressure issues after water made its way into a gas main yesterday (Tuesday 18 November).

Any customers not at home when we call, or who return to a letter from NGN, should contact our Customer Care team on 0800 040 7766 option 4 or email customercare@northerngas.co.uk so that we can arrange for an engineer to come out.

Please do not attempt to turn your gas supply back on yourself.

NGN engineers always wear ID – please ask to see it when they visit.

In the meantime food vouchers continue to be available for customers who are still off gas.  These can be collected from the Customer Support Hub located at The New Inn on Main Street and can be used at the hot food van located in the car park which will remain open until 6pm today when it will be permanently closed.

Chris Green, Business Operations Lead for Northern Gas Networks said: ‘The restoration process is progressing well, and over half of the affected properties now have their gas back on at the meter.  We’ve also visited a further 90 properties where we weren’t able to gain access and left a letter asking customers to call us so that we can send an engineer straight out to turn their gas supply safely back on.

‘If you’ve been affected by this issue, please try and be available this afternoon and evening if you can so that we can get your gas back on as quickly as possible.’

‘We understand how challenging these weather conditions are and we’d like to thank the community for their patience and support while we work hard to restore gas supplies to all customers as quickly as possible.

Anyone who needs additional support can contact us at our Customer Support Hub or by emailing customercare@northerngas.co.uk or calling 0800 040 7766 and selecting option 4.

NGN will continue to share updates on the incident on X and Facebook.

If you smell gas or suspect Carbon Monoxide, please call the National Gas Emergency Service immediately on 0800 111 999.

Engineers from Northern Gas Networks (NGN) have been working flat out and have removed a huge 2,000 litres of water from the gas main in Wilsden, Bradford, after water made its way into the pipes yesterday (Tuesday 18 November).

Gas pressures in the network have now returned to normal and engineers are now going door to door to safely reconnect affected customers to their gas supply at the meter and ensure appliances are working as normal.

Any customers not at home or who return to a letter from NGN and should contact our Customer Care team on 0800 040 7766 option 4 or email customercare@northerngas.co.uk so that we can arrange for an engineer to come out.

Please do not attempt to turn your gas supply back on yourself.

NGN engineers always wear ID – please ask to see it when they visit.

In the meantime, food vouchers can continue to be used at the hot food van located at the Customer Support Hub at The New Inn on Main Street and heaters and hotplates continue to be available.

Chris Green, Business Operations Lead for Northern Gas Networks said: ‘We’re incredibly conscious of the cold weather conditions and we’ve been working hard to restore gas supplies for customers as quickly as possible. We’re pleased with the progress we’ve made, with our teams pumping over 2,000 litres of water from the mains over the past two hours.

‘Our engineers are now going door to door to safely turn the gas supply to affected properties back on at the meter and will be carrying out checks of appliances and pipework.  If you’ve been affected by this issue, please try and be available if you can so that we can get your gas back on as quickly as possible.’

Anyone who needs additional support can contact us at our Customer Support Hub, where heaters and hotplates are available for collection, or by emailing customercare@northerngas.co.uk or calling 0800 040 7766 and selecting option 4.

NGN will continue to share updates on the incident on X and Facebook.

If you smell gas or suspect Carbon Monoxide, please call the National Gas Emergency Service immediately on 0800 111 999.

Around 500 properties are without gas or experiencing low gas pressures in the BD13 3, BD13 4, BD15 0 and BD15 9 area of Wilsden, Bradford, after water made its way into the gas mains yesterday afternoon (18th November 2025).

Our team worked into the night and throughout this morning and engineers have now visited all affected properties and safely turned off their supply at the gas meter.

Last night engineers used camera technology to identify points of entry on the network and now the gas supply to all properties has been isolated, water extraction has quickly begun, using specialist equipment to help remove water and restore supplies as quickly as possible.

Any customers who need additional support while they are without gas can visit our Customer Support Hub at The New Inn, 114 Main Street, Wilsden.

Heaters and hotplates are available to collect from our Customer Support Hub. Alternatively, we can arrange for our team to deliver them to you – please just call us on 0800 040 7766, option 4.

Food vouchers are also available from our Customer Support Hub and can used at the hot food van which will be located in the The New Inn’s car park. Please bring proof of address (driver’s licence, bill, etc).

Chris Green, Business Operations Lead for Northern Gas Networks said: ‘We’ve now completed the vital first stage of the process to safely restore gas supplies – safely turning the gas to all affected properties off at the meter.  Our teams are now focused on pumping the water out of the pipes and we’ll be working flat out to get this done as quickly as possible.

‘We realise that extremely cold weather conditions are making this situation very difficult for customers, and we’d like to reassure everyone that the safety and wellbeing of our customers is our priority and we’re doing everything we can to provide support while people are without gas.’

Anyone who needs additional support can contact us at our Customer Support Hub, where heaters and hotplates are available for collection, or by emailing customercare@northerngas.co.uk or calling 0800 040 7766 and selecting option 4.

NGN will continue to share updates on the incident on X and Facebook.

If you smell gas or suspect Carbon Monoxide, please call the National Gas Emergency Service immediately on 0800 111 999.

Around 500 properties are without gas or experiencing low gas pressures in the BD13 3, BD13 4, BD15 0 and BD15 9 area of Wilsden, Bradford, after water made its way into the gas mains.

Our team worked into the night with engineers visiting affected properties to safely turn off the supply at the gas meter, and this work continues this morning.  This is a fundamental first step as part of the process for restoring supply.

If you have had a visit from a Northern Gas Networks engineer to turn off your gas, it is vitally important that you don’t turn your gas back on.

It is necessary to ensure that all affected properties have their gas turned off at the meter before work can begin to remove water from the pipes and reintroduce gas to the network.

If you have been affected by the issues and you’ve turned your gas supply back on, please contact us immediately on 0800 040 7766, option 4, so that we can arrange for an engineer to come out and turn your gas back off.

If you’ve been affected but haven’t yet had a visit from one or our engineers, or you weren’t at home when we called, please contact our team on 0800 040 7766, option 4, so that we can arrange for an engineer to come out.  Our engineers always carry identification – please ask to see it when they arrive.

Any customers who need additional support while they are without gas can visit our Customer Support Hub at The New Inn, 114 Main Street, Wilsden.

Heaters and hotplates are available to collect from our Customer Support Hub. Alternatively, we can arrange for our team to deliver them to you – please just call us on 0800 040 7766, option 4.

Food vouchers are also available from our Customer Support Hub and can used at the hot food van which will be located in the The New Inn’s car park from 11am this morning. Please bring proof of address (driver’s licence, bill, etc).

Chris Green, Business Operations Lead for Northern Gas Networks said: ‘We realise that extremely cold weather conditions are making this situation very difficult for customers, and we’d like to reassure everyone that we’re working around the clock to restore supplies as quickly as possible.

‘Our teams have worked through the night and are ready to start work removing water from the pipes, but we can’t begin this stage of the restoration process until all affected properties have had their gas supply turned off at the meter by an engineer.

‘We’re continuing to visit affected customers today to turn off their gas supply at the meter, but if you’re not at home when we call please contact us on 0800 040 7766, option 4, so that we can send an engineer straight out. It is really important that you don’t turn your gas supply back on once it has been turned off.

‘The safety and wellbeing of our customers is our priority and anyone who needs additional support can contact us at our Customer Support Hub, where heaters and hotplates are available for collection, or by emailing customercare@northerngas.co.uk or calling 0800 040 7766 and selecting option 4. Customers can also collect vouchers for hot food which can be used at a food van on site from 11am this morning.’

NGN will continue to share updates on the incident on X and Facebook.

If you smell gas or suspect Carbon Monoxide, please call the National Gas Emergency Service immediately on 0800 111 999.

Around 500 properties are without gas or experiencing low gas pressures in the BD13 3, BD13 4, BD15 0 and BD15 9 area of Wilsden, Bradford, this evening.

Our team has spent the evening visiting affected properties to turn off the supply at the gas meter, prioritising vulnerable customers and will continue to work throughout the night.

This will help the process of restoring supply once we have fixed the issue and are able to reintroduce gas to the network.

If you’re without a gas supply or you’re experiencing pressure issues and you haven’t yet had a visit from one or our engineers, or you weren’t at home when we called, please contact our team on 0800 040 7766 so that we can arrange for an engineer to come out.  Our engineers always carry identification – please ask to see it when they arrive.

Any customers who need additional support while they are without gas can visit our Customer Support Hub at The New Inn, 114 Main Street, Wilsden. The hub closed at 11pm this evening and will reopen at 8am tomorrow morning.

Heaters and hotplates are available to collect from our Customer Support Hub. Alternatively, we can arrange for our team to deliver them to you – please just call us on 0800 040 7766.

Food vouchers are also available from our Customer Support Hub and can used at the hot food van which will be located in the The New Inn’s car park from 11am tomorrow morning. Please bring proof of address (driver’s licence, bill, etc).

Chris Green, Business Operations Lead for Northern Gas Networks said: ‘Our teams are working around the clock to resolve this issue and restore supplies as quickly as possible.

‘We’re providing help and support to customers while they are without gas.  Anyone who needs additional support can contact us at our Customer Support Hub, at customercare@northerngas.co.uk or on 0800 040 7766.’

NGN will continue to share updates on the incident on X and Facebook.

If you smell gas or suspect Carbon Monoxide, please call the National Gas Emergency Service immediately on 0800 111 999.

Our engineers are on site in Wilsden in Bradford this evening investigating poor gas pressure and interruptions to gas supplies to around 480 properties in the BD13 3, BD13 4, BD15 0 and BD15 9 area.

Engineers are currently carrying out work to determine the extent of the pressure problems and loss of supply, so that they can safely isolate gas supplies where necessary.

Our on-site team is delivering heaters and hotplates to vulnerable residents this evening and providing support to people while they are without gas.

Chris Green, Business Operations Lead for Northern Gas Networks said: ‘We apologise to everyone affected by the issue and thank them for their patience.

‘Our teams are working extremely hard to investigate this issue as quickly as possible, visiting customers to check their supplies, and prioritising vulnerable customers.

‘Anyone who needs additional support can contact us via email at customercare@northerngas.co.uk or on 0800 040 7766.

NGN will continue to share updates on the incident on X and Facebook.