Earlier today we were made aware that some customers in the HG1, HG2, HG3 and HG4 postcode areas of Harrogate may be experiencing low gas pressure following loss of supply to properties in the area this weekend.

Work is progressing well to reinforce the local network to make sure that supplies can be maintained.

We will be providing a further update at 8pm this evening.

If you live or work in the area affected, we are asking once again to please temporarily minimise your use of gas while work is underway.  By avoiding all non-essential use, people can help ensure there is enough gas in the system to go around everyone.  That means trying not to use central heating, and avoiding taking showers if you have a combi boiler, until further notice.

Our advice remains the same, if you were affected by the recent loss of supply in Harrogate, and are experiencing low gas pressure or are currently without gas, please follow the step-by-step instructions that we issued to you in the letter sent on Sunday 17th October to safely turn your gas back on.

These step-by-step instructions are also detailed below:

For your safety, and that of those around you, please follow these instructions in the order they appear below.

1. Make sure all the gas appliances in the property are turned off (boiler, cooker, fire, and so on) before you try to turn the gas supply back on.
2. Open some doors and windows in your property for ventilation.
3. Turn on your gas supply at the meter.

• Give the emergency control valve (a spanner-style handle close to the gas meter) a quarter turn in either direction, setting it in line with the gas pipe. Some pipes have yellow tape to help guide you. There may be a slight hissing noise as the meter re-pressurises.

4. If you smell gas, turn the emergency control valve off again and call the National Gas Emergency Service on 0800 111 999 immediately. Do not try to turn any appliances back on.

If you cannot smell gas, continue with the following steps.

1. Turn on your gas appliances one at a time according to the manufacturer’s instructions (many boilers and fires will have instructions on the inside of a drop-down flap near the controls).

• Start with your gas hob if you have one. It may take a little longer than usual for the gas to reach appliances and light.

1. If you successfully turn on your gas supply and gas appliances, you don’t need to do anything else.
2. If you cannot turn your emergency control valve on, or you are having difficulty turning your appliances back on, you must turn everything off again (including the emergency control valve) and call us for help on 0800 040 7766 followed by option 3.

If you are experiencing boiler issues, or need help turning your gas back on, please call our Customer Care Team on 0800 040 7766 and select option 3.

If you smell gas, please call the National Gas Emergency Service immediately on 0800 111 999.