The North of England’s gas distributor, Northern Gas Networks (NGN), scooped three awards at this year’s International Customer Experience Awards, in recognition of its world-class standards for customer service and cultural transformation.
NGN beat stiff competition to win Gold for Business Change or Transformation, Silver for Customer-Centric Culture – Transformation and Bronze for the Best Customer Experience Strategy – CX and Beyond categories at a prestigious ceremony held in Amsterdam yesterday evening, attended by global thought leaders in customer experience.
NGN was recognised ahead of entries from organisations based all around the world, for its unrivalled dedication to improving its customer experience by understanding the specific needs of individual customer groups, taking a strategic approach and transforming its culture to put customers at the centre of everything it does.
The awards are the latest in a long list of achievements for the business this year, having been recently recognised in the UK Customer Experience Awards 2019: taking home Gold for Product or Service Development; Silver for Employees at the Heart of Everything, and Bronze for Use of Insight & Feedback – Customer Satisfaction.
Eileen Brown, Customer Experience Director at Northern Gas Networks, said: “We are incredibly proud to be internationally acknowledged for our excellent customer service. Our customers are at the heart of everything we do and our recognition among the world’s top performers is testament to the extraordinary levels of service delivered by our dedicated teams every day.
“The International Customer Experience Awards receives entries from organisations across the globe, so it is brilliant to be recognised as a company that places its priorities in obtaining customer satisfaction both nationally and globally.”
Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.