Your NGN

RIIO: how we are regulated

We have a demanding performance contract with Ofgem, the energy regulator.

Known as RIIO (Revenue = Incentives + Innovation + Outputs), the contract requires us to meet stretching performance targets, with financial incentives for good performance, or penalties for falling short.

Every year, we’re measured against 52 separate criteria, covering safety, reliability, customer service, environment, gas connections and social obligations. It’s a rigorous process that keeps us on our toes, and ensures our customers receive a great service.

To find out more about how our performance is measured by Ofgem, please click here.

To find out more about how the energy networks work and Ofgem’s role, take a look at this useful video.