Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Your gas bill

The bill breakdown:

On average, distribution costs account for around 17% of the total gas bill:

Graph 1

£130 of the customer bill pays for gas distribution. Here’s a more detailed breakdown of the NGN element of the bill:

Graph 2


Asset investment and maintenance – Investing in our network of pipes, equipment and depots to keep the region cooking on gas. 
Asset investment finance costs – Charges on the money that we borrow to invest in our assets. 
24 hour gas emergency service – Getting out to leaks to keep customers safe. 
Non controllable costs – This includes replacing gas lost through leaks on our pipes, the cost of enabling access to gas via our offtake sites, our license fee and pension deficit. 
Incentives – We have an opportunity to make additional revenue through good performance. 
Frontier income and innovation funding – We were recognised as the ‘frontier’ network at the start of the current regulatory period and benefit financially as a result. This cost also includes investment in innovation so that we can continue to improve the way we do things.