Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Case studies

We’re involved in a range of work to educate and protect the region against Carbon Monoxide (CO).

Making a safety pitch to campers

iFEST is an online game which raises awareness of the dangers of CO among campers and festival goers. BBQs and camping stoves can be a cause of CO if used close to tent openings, or inside tents.

The game has been played 4,381 times to date with an opportunity to be seen by 585,349 people on Facebook and Twitter as a result of the accompanying social media campaign.

You can play the game here.

Promoting CO awareness in local communities

All our engineers responding to reports of a gas escape carry advanced CO detection equipment. Once the situation has been made safe, they also deliver in-home CO safety briefings for customers.

We carried out more than 3,900 such briefings in 2015/16, as well as engaging the public through partnerships with the fire service; training for our own colleagues, a CO poster competition for schools and support for national Gas Safety Week.

We have also begun a programme to train third party individuals in CO awareness, so they can help spread the word among their own customer and stakeholder group. So far, we have trained 30 individuals – providing a low cost way of raising community awareness.