Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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We’re experiencing some issues with Option 3 of our Customer Care number. We’re investigating right now, apologies for any inconvenience.  Customers trying to contact our Customer Care team on Option 3 can also ring 07971 823451 or 07815 429851.

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Enquiries

How to find us

Doxford Park

Northern Gas Networks
1st Floor
1 Emperor Way
Doxford International Business Park
Sunderland
SR3 3XR

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Thorpe Park

Northern Gas Networks
1100 Century Way
Thorpe Park Business Park
Colton
Leeds
LS15 8TU

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Important Contact Information

National Gas Emergency Service

Call immediately if you smell gas anytime, day or night

0800 111 999

Customer Care Team

Connections Team

Mon to Fri 08:00 - 18:00

Stakeholder Relations Team

Press Office

Daytime 0113 322 7950
Out of hours 0113 322 7978