Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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£160,000 investment to gas distribution network at Station Road, Gosforth

The north of England’s gas distributer, Northern Gas Networks (NGN), is investing around £160,000 to upgrade the ageing gas mains in Station Road, Gosforth.


The essential project is part of NGN’s ongoing investment in the gas infrastructure in the area and will involve replacing around 500m of existing metal gas mains with more durable plastic pipes to ensure the continued, safe and reliable supply of gas to customers in the area for years to come.


The ten-week project is due to start on Friday 22 July 2016 and the work has been carefully planned in conjunction with Newcastle City Council and will take place during the school holidays to minimise disruption to traffic and the local community.


The ageing metal gas main has required several emergency repairs in recent years. NGN has prioritised the pipe for replacement this year to minimise any inconvenience caused by future gas leaks.


NGN’s Customer Care Officers have been door-knocking local homes and businesses to make customers aware of the work, while on-site signage will advise motorists of the scheme.

Shops and businesses in the area will remain open as usual.

Nigel Chambers, Customer Operations Area Manager for Northern Gas Networks said: “We have been working closely with the local council to carefully plan these works and will be doing all we can to minimise disruption to customers.


“We would like to take this opportunity to apologise for any inconvenience caused during these works, and thank our customers for their patience and support in getting these works completed as quickly as possible.”


For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 7 or email


Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.