Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus onĀ Ofgem’s website.

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Loss Of Gas Supply – Spennymoor

We are aware that some of our customers in Weardale Street, Coulson Street and Lakeside Court experienced a loss of gas supply on 1st August 2013.

Our on-site engineers have carried out emergency repairs and the mains gas supply has now been restored.

We are working hard to ensure that every property has their gas supply reconnected as soon as possible.

A spokesperson from Northern Gas Networks, said:

“We’d like to apologise for any inconvenience and thank our customers for their patience and understanding while these essential repairs were ongoing.

“Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999 immediately. Your call will be answered at any time of the day or night. An engineer will then be sent out to assess the situation promptly.”