Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Update: Newcastle gas escape, St Andrew’s Street

Engineers from Northern Gas Networks (NGN) have completed emergency gas mains repair work on St Andrew’s Street in Newcastle.

As a safety precaution it was necessary to evacuate the Premier Inn hotel on the morning of Tuesday 26 April.

Engineers are still on site today, Thursday 28 April, however staff and residents were able to return to the hotel on Wednesday afternoon after the repair was completed.

For further information  contact NGN’s Customer Care Team on 0800 040 7766 or email

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.