Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Update: Emergency gas work, Gates Shopping Centre, Durham

Emergency engineers from Northern Gas Networks (NGN) are continuing to investigate a gas escape outside the Gates Shopping Centre in Durham following reports of a smell of gas this morning.

NGN evacuated the shopping mall as a safety precaution earlier today and will be working through the night as they continue their investigations to identify the source of the leak.

John Richardson, customer operations area manager at Northern Gas Networks said: “The safety of members of public is our number one priority.  Our team of highly skilled engineers will be working throughout the night as they work to repair the gas main.

“We’d like to apologise to customers and retailers for the inconvenience caused and thank everyone for their patience.”
Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.