Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Normal gas usage resumes in Ellenborough, Maryport

Residents in Ellenborough, Maryport are being advised that they are now able to return to normal service following an incident at the weekend which saw water finding its way into the local gas mains due to flooding.

Whilst the incident was ongoing we asked local Maryport customers who still had their gas supply to help us, by trying to reduce their gas use until the network has returned to normal.

We are now asking those people who reduced their gas to return to normal usage.

We’d like to thank customers for their patience and goodwill during this incident.

Customers with questions or concerns can call Northern Gas Networks on 0800 040 7766 option 5.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999