Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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9.00 Update: Gas supply restored to properties in Hayton

Gas supplies have been restored to around 170 properties in Hayton after water made its way into a gas main on Tuesday 22 December.

Engineers worked all day and night to systematically restore supplies and get everyone back on gas.

Matty McBride, customer operations area manager, Northern Gas Networks said, “We’re very aware of the impact that being without gas has on our customers.  The welfare of our customers has been our priority while we worked to restore supplies.

“Our engineers worked around the clock to get everyone back on gas and we’re pleased to confirm that supplies have been restored to all those affected.”

Anyone with any questions or concerns please contact NGN’s Customer Care team on 0800 040 7766.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999