Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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15:00 Update: Loss of supply to properties in Hayton

A team of engineers from Northern Gas Networks (NGN) are working hard to restore gas supplies to around 170 properties in the village of Hayton in Cumbria, which are without gas after water made its way into the gas main.

Engineers have safely turned off the gas supply to all of the affected properties at the meter and are now working to systematically restore supplies.

Matty McBride, customer operations area manager, Northern Gas Networks said, “Our engineers are on site working hard to restore gas supplies to all of the properties affected.  Now that we’ve turned off the gas supply to every property at the meter work is beginning to restore supplies.

“We’re very aware of the impact that being without gas has, in particular on our vulnerable customers and their needs have been prioritised. We hope to have a number of properties back on gas today and will be able to provide a further update this evening.”

He continued: “We would like to apologise to customers for the inconvenience caused and reassure everyone that we are doing all we can to get everyone affected back on gas as quickly as possible.”

A temporary incident room has been set up at the Village Hall (CA8 9HR) where residents can drop by and ask any questions.

Alternative cooking and heating facilities have been provided to customers while they are without gas.

Anyone with any questions or concerns is being asked to speak to an engineer on site, drop into the Village Hall or contact NGN’s Customer Care team on 0800 040 7766.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.