Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Loss of Supply, Roddymoor Village, Crook, DL15 9

Gas supplies to a number of properties in Roddymoor Village, Crook, DL15 9 have been turned off after water got inside the gas main system.

Engineers from Northern Gas Networks have been visiting the affected properties to safely isolate gas supplies and are working hard to rectify the situation.

Northern Gas Networks would like to apologise to those affected by the temporary loss of supply and reassure customers that engineers are on site, working around the clock to restore gas supplies.

Northern Gas Networks, engineer, Andy Goodfellow says:

“The safety of our customers is our number one priority and we are currently working hard to restore gas supplies as quickly as possible to the people of Roddymoor. We appreciate their cooperation and understanding and would urge anyone who is affected to check on the welfare of neighbours, especially the elderly.”

Customers are reminded to always check the identity of anyone who calls at their door. Engineers carry ID cards and are always happy to show them.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999 immediately, calls are answered at any time of day or night and an engineer will be sent out to assess the situation promptly.