Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Staff Raise Money for Guide Dogs During National Customer Service Week

Northern Gas Networks employees based at Doxford Park, Sunderland, organised a jam-packed week of activities to celebrate National Customer Service Week earlier this month, raising over £1400 for Guide Dogs for the Blind in the process.

The fundraising activities included a fancy dress day which saw employees dressed up in a wide array of outfits from Yoda to Batman, a mini Olympics tournament, quizzes and tombola.

Kevin Harris, Customer Contact Centre Manager said: “Providing excellent customer service to 2.7 million customers across our network is a top priority for us. We wanted to celebrate National Customer Service Week and use it as an opportunity to put a spring in everyone’s step, inject some extra energy and fun into the office and raise some money for charity.”

Kevin added: “Guide Dogs for the Blind is a really worthwhile charity. One of our colleagues here at Doxford Park has a guide dog, and we have all witnessed firsthand the difference these amazing animals can make to a blind person’s day to day life.”

Image: Jan Craigs and Maria Curran



Pictured below (left to right): Kevin Harris, Customer Contact Centre Manager with fancy-dress winner, Jan Craigs



Pictured below (left to right): Ann Paget and Andy Anderson