Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Vital upgrade to ageing gas mains in Coxhoe

The north of England’s gas distributer, Northern Gas Networks, is investing £17,000 to upgrade ageing metallic gas mains in Thinford Road, Coxhoe, Durham, with new plastic pipes to ensure the safe and reliable supply of gas to customers in the area for years to come.

The project, which is part of Northern Gas Network’s ongoing development of infrastructure across the North of England is scheduled to commence on Monday 9 March 2015 and is expected to take two weeks to complete.

In order to carry out this work safely and efficiently it will be necessary to install temporary three way traffic lights at the junction of Thinford Road and Comforth Lane throughout the duration of the work.

John Richardson, Customer Operations Area Manager, Northern Gas Networks said:  “We have been working closely with Durham County Council to carefully plan these works and will be doing all we can to minimise any disruption caused.

“We will be doing everything we can to complete the works as quickly as possible and would like to thank members of the public for their patience and support.”

Customer Care Officers have been door knocking residents and businesses in the area to let them know about the work.

To find out more about the essential work you can contact Northern Gas Networks’ Customer Care team on 0800 040 7766, option 7. The line is in operation 24 hours a day, 7 days a week.