Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Northern Gas Networks launches free customer care line

The north of England’s gas distributer, Northern Gas Networks (NGN) has launched a new free phone 0800 customer care number for customers in Yorkshire, the North East and northern Cumbria.

The new number 0800 040 7766 which was launched on 1 February is good news for  customers as they are now able to call NGN’s dedicated Customer Care team without being out of pocket.

Customers can now get in touch at no cost from landlines and the number is also free to call as part of the minutes allowance on most mobile tariffs and costs the same rate as a national landline call for calls made outside of the allowance.  Calls from mobiles are due to be free from June this year when new legislation comes into force.

The new number will replace the current customer care number 0845 634 0508, however this number will remain operational for the next 12 months, with a recorded messaging giving customers the option to redial the new Freephone number during the call.

Please note that the National Gas Emergency Service number – 0800 111 999 – remains unchanged and should be dialed by anyone who smells gas or suspects Carbon Monoxide (CO).