Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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New gas mains for Richmond

Northern Gas Networks is replacing ageing metal gas mains in Richmond with new durable plastic pipes to ensure the continued, safe and reliable supply of gas to residents in the area for years to come.
The essential work will commence on Monday 10 March on Riverside Road between Bridge Street and Millgate and is expected to take three weeks to complete.
Shops and businesses will remain open as usual and every effort will be made to minimise any disruption to residents, businesses and motorists.
The £13,000 project is part of Northern Gas Networks gas mains replacement programme that will see more than 3,800 km of old mains replaced by 2021.
Gordon Thompson, Customer Operations Area Manager, Northern Gas Networks said; “We have planned our work closely with Yorkshire County Council to minimise disruption to both residents and motorists.
“To carry out the works safely and efficiently it will be necessary to close Riverside Road to traffic although access to the public car park will be maintained. A signed diversion will be in place throughout the works. The footpaths on either side of Riverside Road will also be closed but alternative walking routes will be available for pedestrians.”
Mr. Thompson added, “We would like to apologise for any inconvenience this essential work may cause and thank everyone in advance for their patience and understanding.”
If customers have any questions about the work they should call Northern Gas Networks’ Customer Care team on 0845 634 0508, option 7. The team is available between 8am and 8pm Monday to Friday, and 9am and 5pm on Saturday.
If you smell gas please call the National Gas Emergency Service immediately on 0800 111 999.