Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Low gas pressure: Lingdale and Boosbeck UPDATE

Engineers have been working through the weekend (Jan 4/5) to identify the source of water ingress in a gas pipe supplying gas to the villages of Lingdale and Boosbeck in Redcar and Cleveland.

Water has now been removed from the pipe and normal service has been restored at all 200 properties affected. Our engineers are continuing to investigate the source of the water ingress so that we can make any necessary repairs.

Anyone who is concerned about their gas supply, or smells gas, should always contact the National Gas Emergency Line on 0800 111 999.