Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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NGN diversion works at Killingworth Road, Gosforth

The North of England’s gas distributer, Northern Gas Networks (NGN) is carrying out preparatory work for an essential gas mains diversion project at Killingworth Road in Gosforth, Newcastle

The major project to divert a length of gas main away from a section of carriageway due for improvement will begin in earnest later this year, as part of a wider programme of essential maintenance and upgrades on the main route in and out of the city.

NGN will carry out initial exploratory work on behalf of Newcastle City Council on the weekend of Friday 13 January to Sunday 15 January. In order to complete this phase safely and efficiently, it will be necessary to temporarily close Killingworth Road between Back Gallalaw Terrace (north) and Salters Bridge near the city boundary during this time.

A clearly signed diversion route will be in place for motorists to follow, and access to properties on Back Gallalaw Terrace will be maintained while the works take place.

Site manager for NGN, Andy Coyne said: “We’ve been working closely with Newcastle City Council to carefully plan these works and will do all we can to minimise disruption to road users and local residents.

“We would like to apologise in advance for any inconvenience caused, and thank our customers for their patience as we look to complete the works as quickly and as safely as we can.”

For further information about the works please contact NGN’s Customer Care team on 0800 040 7766, option 7 or email

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week