Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

Close this message

Repair work – Hendon Road, Sunderland

Northern Gas Networks (NGN), the gas distributor for the North of England, will be carrying out repair work to a gas main at the Hendon Road / White House Road roundabout in Sunderland from tomorrow (Tuesday 6 December 2016).

The gas supply to nearby properties will not be affected, however in order for engineers to work safely and efficiently, four-way temporary traffic lights will be introduced at the junction of Hendon Road and Whitehouse Road from around 9.30am.

These will be in place for around one week and manually operated at peak times in order to reduce traffic congestion, although it’s likely some motorists will experience delays.

Simon Mears, Network Officer for Northern Gas Networks said: “The safety of the public is our number one priority and in order for us to complete the repair as quickly and as safely as we can, it is necessary to put temporary lights in place.

“We’d like to apologise for any inconvenience customers may experience, and thank everyone for their patience and support as we complete this work.”

For more information contact the Northern Gas Networks’ Customer Care Team on 0800 040 7766 option 7.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.