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0113 322 7950

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Stakeholder Relations Team

stakeholder@northerngas.co.uk

Northern Gas Networks is upgrading ageing metallic gas mains in Shildon, County Durham.

The project, an investment worth over £119,000, is part of Northern Gas Networks’ ongoing development of infrastructure across the north of England and will involve replacing more than 1400m of existing metallic gas main with more durable plastic pipes to ensure the continued safe and reliable supply of gas to our customers in the area for years to come.

The essential work will commence in Queensway on Friday 7 November and will progress to Coronation Avenue, Baysdale Gardens, Eskdale Gardens, Farndale Gardens, Glaisdale Avenue, Cleveland Avenue, Westerdale and Spout Lane. The project is expected to take around nine weeks to complete.

The essential work has been carefully planned so that roads and pavements remain open as usual throughout the duration of the project, ensuring local shops and businesses will not be affected by the works.

Gordon Thompson, Customer Operations Area Manager, Northern Gas Networks said: “We have been working closely with Durham County Council to carefully plan these works and will be doing all we can to minimise any disruption caused and keep traffic flowing as normal.

“Our Customer Care team is door-knocking residents in the area to help ensure they are aware of the work and we will have a customer cabin located on site which will be manned one day a week and act as a local drop in point for customers who have questions about the work.  The cabin will be open every Wednesday between 10am and 1pm.

“We would like to take this opportunity to apologise in advance for any inconvenience this essential work may cause and thank members of the public for their patience and support.”

You can contact the Northern Gas Networks Customer Care team on 0845 634 0508, option 7. The team is available between 8am and 10pm Monday to Friday, and 9am and 5pm on Saturday but the line is in operation 24 hours a day, 7 days a week.